Lexus of Arlington

My RX was in for a fuel pump replacement. Upon picking up my car, I found that the baby seat installed in the back was disconnected - without my knowledge. This posed a serious safety problem as I expecte up my car, I found that the baby seat installed in the back was disconnected - without my knowledge. This posed a serious safety problem as I expected to use the seat for my grandson after picking up the car. I was later told that the rear seat had to be removed to replace the fuel pump. Had I been told of this when making the appointment or bringing in the car, I would have scheduled the maintenance differently. It was a big problem requiring to make a significant change in my evening plans until my son could come out a reinstall the baby seat. More

Our favorite dealership! Mark Burdeen is a treasure! The folks in the service area are always ready and willing to go the extra mile to get the job done. folks in the service area are always ready and willing to go the extra mile to get the job done. More

Tom, your service manager is an asset to your dealership. Have worked with Tom For numerous years. An excellent individual to handle your service department. Have worked with Tom For numerous years. An excellent individual to handle your service department. More

My wife & I had been searching for our dream Lexus NX for the past 3 months - having issues with sparse inventory & price point. Thank god my wife's niece introduced us to MARCIN AJDUKIEWICZ of LEXUS OF AR the past 3 months - having issues with sparse inventory & price point. Thank god my wife's niece introduced us to MARCIN AJDUKIEWICZ of LEXUS OF ARLINGTON. Even though he's the GENERAL MANAGER, he was there at the front door of his dealership to greet us when we arrived. As soon as we met MARCIN, we knew we were buying our NX from his dealership. LEXUS OF ARLINGTON is a spectacular dealership & MARCIN's employees are as friendly & professional as he is. After a few questions, MARCIN magically produced TWO NXs that fit our desires. He told us to go home & think about it (NO PRESSURE TACTICS at LEXUS OF ARLINGTON). We came back the next day & MARCIN personally walked us through the entire purchase - even with the financing, which was remarkably PAINLESS thanks to MARCIN's finance manager - THE MAGNIFICENT MITCH HORWITZ. I wish we would have started our journey at LEXUS OF ARLINGTON, however I'm so grateful it ended there. Thank you MARCIN AJDUKIEWICZ. You & your dealership are truly ONE-OF-A-KIND!! Mr. Rohrman must be smiling done on you & be very proud. His dealership is in excellent hands. We will tell our family & friends to buy from no one else. Thank you so much MARCIN!! And a shout out to NUSRATH KHAN! CLASS ACT! Great salesman & even better person. MARCIN knows how to pick his employees. More

Lovely clean facility. Could have been a 5 star rating had they been more attentive when we first arrived. Waited awkwardly for few minutes before someone approached us. Then told he would send someone. T had they been more attentive when we first arrived. Waited awkwardly for few minutes before someone approached us. Then told he would send someone. That didn’t happen, but we did bump into sales rep Chris Ward who happened to be a great outgoing sales rep for us. So in the end, we bought a beautiful vehicle and it all worked out. But would be nice not to be ignored when you walk in. More

I have been coming here since the year 2000. Service was and always has been excellent. That's why I keep coming back. Lexus of Arlington is my place for service! and always has been excellent. That's why I keep coming back. Lexus of Arlington is my place for service! More

Thank you Haresh!! Great service and great job on my car! I never feel taken advantage being a woman. You are always straight forward and I appreciate that. I never feel taken advantage being a woman. You are always straight forward and I appreciate that. More

Eddie was a professional and courteous salesperson. He provided timely communication and followed up as committed. Vehicle was cleaned and ready. Financing paperwork was swift and efficient. provided timely communication and followed up as committed. Vehicle was cleaned and ready. Financing paperwork was swift and efficient. More

Mark Burdeen was our salesperson and he was wonderful. We got great service and pricing. Quick and easy. He was even able to find us the exact specs of the vehicle off another dealer lot. Thank you! got great service and pricing. Quick and easy. He was even able to find us the exact specs of the vehicle off another dealer lot. Thank you! More

Tom is always great in the service department. I arrived for 9:30 appt, said it would be about 90 minutes and I was there 2 hours. for 9:30 appt, said it would be about 90 minutes and I was there 2 hours. More