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Lexus of Arlington
Arlington Heights, IL
3,627 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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3,627 Reviews of Lexus of Arlington
April 23, 2020
10;000 mile checkup I was greeted as usual very nicely by Haresh. I had no problems since I think I was the only one in the waiting area. It took about an hour but no ca I was greeted as usual very nicely by Haresh. I had no problems since I think I was the only one in the waiting area. It took about an hour but no car wash, sadly, because of the pandemic. More
by IMACUBFAN
Verified CustomerEmployees Worked With
Haresh Trivedi
April 23, 2020
10,000 service Only comment is with the different procedures due to Covid-19. I was unaware that the service door would not open for me until my appointed time. Was Only comment is with the different procedures due to Covid-19. I was unaware that the service door would not open for me until my appointed time. Was sitting there for 10 minutes. Also was surprised that service rep and then cashier did not wear masks. More
by Joel65
Employees Worked With
Thomas Prondzinski
April 22, 2020
They are always so helpful and accommodating. I know everything that needs to be done before I leave my car. I love the service department at this dealership! everything that needs to be done before I leave my car. I love the service department at this dealership! More
by tlj415
Employees Worked With
Mike in service
April 22, 2020
Service was exceptional. I scheduling service and pick up was seamless. They called before they arrived and once service was completed. Mike was thorough and courtesy. was seamless. They called before they arrived and once service was completed. Mike was thorough and courtesy. More
by fanisha.davis
Employees Worked With
Mike, Haresh Trivedi
April 21, 2020
Attentive and Knowledgable A pleasant atmosphere with knowledgable and attentive staff that truly cares about doing great work. We highly recommend the dealership, and chose the A pleasant atmosphere with knowledgable and attentive staff that truly cares about doing great work. We highly recommend the dealership, and chose the dealer because of the management of the Service Department, because, well, your car's longevity and care are essentially in their hands! More
by EWILSONYU
Employees Worked With
Anthony Landi, Joanna Najdala, Peter Demos
April 21, 2020
Disappointed I'll take partial blame for my disappointment. I broke two rules with this purchase. Purchased the vehicle site on seen and from northern state with I'll take partial blame for my disappointment. I broke two rules with this purchase. Purchased the vehicle site on seen and from northern state with snow. The salesman did provide detailed pictures of the undercarriage as I requested but the exterior paint had scratches on every panel that the pictures failed to show. The salesman was asked specifically about the condition of the paint and he reported only minor scratches and imperfections which upon arrival was far from the truth. The price was fair, but after spending $2000 dollars with a detailer to correct most of the imperfections the good deal was no longer. The vehicle still has some second rate dealer repaired scratches that are to deep for buffing they look like they where repaired with touch up paint. The interior has some staining on the center console which was not mentioned and failed to be visible in pictures. The vehicle is "used" but the dealership should have been more upfront and honest about the imperfections. I payed over $1000 dollars to have the car shipped, $2000 for detailing. I could have spent the same and purchased local. Lesson learned. More
by WOODYBOYKIN
Employees Worked With
Jim Cooper, Jamie Brown
April 20, 2020
Great! Showroom extremely clean and inviting. staff extremely knowledgeable ,friendly and professional. I had a great experience! I was leasing a 2020 E Showroom extremely clean and inviting. staff extremely knowledgeable ,friendly and professional. I had a great experience! I was leasing a 2020 ES 350 and the experience was seamless thanks to Igor Zigic. More
by BMARIENICOLAS
Employees Worked With
Igor Zigic, Vladimir Tanev, Kamil Wojcik
April 20, 2020
I really like this Lexus of Arlington.They are very flexible so you do not have to wait in a long line.Kind,nice and professional workers.Absolutely recommendable car dealer. flexible so you do not have to wait in a long line.Kind,nice and professional workers.Absolutely recommendable car dealer. More
by ANDY5740
Employees Worked With
Thomas Prondzinski
April 17, 2020
Very good service from service department.but I expected a car wash I didn’t get ,over all very good service people were very nice and explain everything . a car wash I didn’t get ,over all very good service people were very nice and explain everything . More
by SREENIKAIMAL
Employees Worked With
Anthony
April 13, 2020
In this more than difficult time I know my Lexus Dealer is open to service my vehicle. Tom has been wonderful helping me with my car during a long process of repair do to a major car accident. Can’t th is open to service my vehicle. Tom has been wonderful helping me with my car during a long process of repair do to a major car accident. Can’t thank him enough!! More
by Nita Goodman
Employees Worked With
Alex Castro, Peter Demos, Thomas Prondzinski, Zia Hanna
