When I purchased my vehicle from them, the business gave me a Prepaid Maintenance Classic Plan which gave me an oil and filter change along with a multi point inspection for a year. When I called to have that appointment set up, the location said I would need to go to a Nissan dealership because I did not buy a Lexus from them. I went to a Nissan dealership and called the number on the front of the card which turned out to not work. Luckily, the gentleman at the Nissan dealership found another number on the back and after speaking with them, let me know that any Lexus or Toyota dealership would honor my oil change. I called Lexus back and they said they couldn't do it still. I spoke with finance and they let me know that they would have me in their system and that I could get one. I called again, and again, no luck. At this point, I have called at least a half a dozen times and spoken to many people who have told me that the certificate I have is not going to work with them. I spoke with several people there and any one of them could have made the situation better for me by offering me an oil change somewhere else (which I asked about), but no one did anything to help me. I have given them the benefit of the doubt on multiple occasions, but at this point, I am done with them and have submitted a complaint to the BBB. I will also never buy another car from them as I was planning to do with my wife's future vehicle.