Lexus of Bellevue

brought my gx470 in for an immobilizer reset and to get brought my gx470 in for an immobilizer reset and to get new keys cut due to no master key availability. After picking up the truck, the radio tuner brought my gx470 in for an immobilizer reset and to get new keys cut due to no master key availability. After picking up the truck, the radio tuner no longer worked. I let them know within 5 minutes of leaving the dealership as that's when I noticed. They gave me the runaround, I brought the vehicle back in for diagnostic and they told me there was no correlation between my radio working when I brought it in and not working when I drove it out. They deemed themselve 100% not responsible and I'm left with a broken radio head unit and no recourse. Absolutely stunning customer service. Use there massively price inflated service department with caution, they won't stand behind their work. These guys are crooks. I love my Lexus, but wouldn't recommend anyone do business with Lexus of Bellevue. More

Awful service experience - won’t be back! To charge me $100 to test my battery (that has died 4x in 3 months). Professionalism could certainly be improved as well. Overall a very negative experience. Wil $100 to test my battery (that has died 4x in 3 months). Professionalism could certainly be improved as well. Overall a very negative experience. Will not go back! More

They made an offer to buy my car from the KBB service. After reviewing the car, they offered less. I wasn't surprised because it had some work, but it was too low and I chose to keep the car. I literall After reviewing the car, they offered less. I wasn't surprised because it had some work, but it was too low and I chose to keep the car. I literally drove the car to a body shop straight from their dealership figuring I'd keep it a bit longer and if I do decide to sell, it would be in better shape. I kindly said, "I'm sorry, its just too low. Thank you but I can't accept this offer". The conversation ended and I called the body shop. Not more than a few hours after my visit, they sent me a KBB instant offer based on my visit but it was for less than what they offered. Why? It was clearly a backhanded way of saying, "you could've had more if you sold it to us a few hours ago but we'll make sure everyone else knows your car is worth less and if you change your mind, you just lost money for not doing it a few hours ago" It was childish and unprofessional. They didn't ask what my plans were when I denied the offer, I just knew I should get the car fixed and use a spare vehicle (which I would later sell). Nobody even noticed that while I was waiting, I was looking at multiple hybrids. My wife just bought a new EV and I figured when the time was right, I would purchase a plug-in Hybrid to go with the EV. I had a good experience here 12 years ago and didn't even consider selling to the other dealer that reached out to me. My decision to not sell was based on my belief their offer was correct and fair, since it was close to the trade-in value that Porsche offered but I just decided to keep it. Its difficult to find good experiences in the car dealership world but I've had them. What's sad is this dealership was one of the good ones before but perhaps not anymore. More

Beautiful dealership, but don't let the looks fool you! Horrible customer service and poor follow up. You don't get the professionalism that you should receive from going to a higher end dealer. Horrible customer service and poor follow up. You don't get the professionalism that you should receive from going to a higher end dealer. More

Worst service experience ever. I would rate this place 0 star if I can. What thought to be a routine oil change/maintenance service became a nightmare. I took my 2019 lexus ux for a 20k maintenance in a star if I can. What thought to be a routine oil change/maintenance service became a nightmare. I took my 2019 lexus ux for a 20k maintenance in aug 15, 2 hours later I came to pick up my car. Once I started driving on the freeway, my car's engine check light came on and so did multiple other lights such as "low oil", once the light started coming on, my car went from 65mph to 30mph on the FREEWAY, I had to swerve i to an exit and almost got into an accident. The car also was sputtering and smoking. As I drove the car back, several crew members was cleaning up the service driveway with mops from all the oil that was spewing out of my car! Apparently a technician made a mistake by not putting a gasket for the oil filter causing oil to leak out. Lexus took my car and gave me a loaner for the week trying to correct the problem. A few days later the service director Josh called to apologize and explain the situation, he said "human error", an error that could have caused mine and my little sister's lives. He offered the most insincere apology and offered free 2 whole oil changes as compensation!! What a joke. After picking up my car, the service person told me not to worry about filling up gas for the loaner vehicle and yet they charged my card today also. My car is still not running right, it still feels sluggish and not as smooth as before. Pretty sure running a car on no oil is not a good thing. My new car will never be the same.... I can't believe I was going to buy a lexus Rcf from them. I highly recommend everyone to get your service done somewhere else. Terrible company and they could not have handled this situation any better. Never doing service here again, will be buying my cars from other lexus dealership instead. More

Just recently bought our 5th vehicle from Lexus of Bellevue. Every experience has been excellent. They are always fair, interested in what we really want and need, and quick in the process! Years of M Bellevue. Every experience has been excellent. They are always fair, interested in what we really want and need, and quick in the process! Years of MB, Porsche and Audi are in the rear view mirror. More

We have purchased two vehicles from Lexus of Bellevue starting in 2012. We have appreciated their thoroughness and courtesy whenever we are there. They service both of our vehicles and provide a knowl starting in 2012. We have appreciated their thoroughness and courtesy whenever we are there. They service both of our vehicles and provide a knowledgeable staff that are quick to meet our needs. Ron and Evelyn McOsker More

purchase of new car Wanted to purchase a New ES 350 Ultra Luxury Lexus. They got the exact car we wanted with right color and interior etc. Test drive was great! Then the Wanted to purchase a New ES 350 Ultra Luxury Lexus. They got the exact car we wanted with right color and interior etc. Test drive was great! Then they informed us we also had to purchase several thousand dollars of after market products including a third party car theft device along with 6 or 8 other things. Not a classy bunch. Walked out. More

Smooth communication, good price for my car I filled details about my car at Kelly Blue book, within an hour I was contacted by Renee offering quick 20 minute appraisal. I came next day, and get I filled details about my car at Kelly Blue book, within an hour I was contacted by Renee offering quick 20 minute appraisal. I came next day, and get pretty good price for my car More

Lexus sales customer service Past Lexus sales service was special, today not so much! A good analogy is staying at Ritz Carlton versus an express inn. The sales department is in n Past Lexus sales service was special, today not so much! A good analogy is staying at Ritz Carlton versus an express inn. The sales department is in need of training in communication, elegance, sophistication, overall refinement and word choice! I felt like I was at a used car auction with sales managers running around with scowls on there faces and if you weren’t ready to buy this minute, they disappear! A smile is free, maybe some training in positive CS, or maybe it’s starts at the top! Classiness and refinement from staff need to reflect the brand! We have purchased several new Lexus’s including 2 from this dealership, no more from this group! In fairness the service department is good! I would recommend going to Seattle Lexus (Holman Group) More