Lexus of Bellevue

Get ready for an experience of a lifetime. I already wrote bad review prior to purchase but deleted it in hopes to give these guys another chance. I purchased a vehicle. I came to the deal I already wrote bad review prior to purchase but deleted it in hopes to give these guys another chance. I purchased a vehicle. I came to the dealership at 10.00AM (it was scheduled appointment) and left at 1.00PM. The purchase process took 3 hours! I was told it took so long because I paid with 2 checks. Okay. I am sitting next to the older gentlemen who is frustrated: "Are you buying a car here? Have you been here for a couple of hours too?" I have a feeling that 3 hours is the expected wait time to get your deal signed. Okay. If that's how it is let guests feel like humans and tell them the expected time. Lexus has a feeling they got your business now they treat you badly. For reference: 6 month ago it took 20 minutes to pay with a check at Nissan dealership. P.S. reading reviews here and it seems like 3 hours is not the worst as somebody waited 6. As I was at the door talking to a technician management walked in getting into the office. They said congratulations on a new car on which I replied: "It only took 3 hours". Manager: "Who is your sales person?" Me: "It is not the sales person fault it is fault of the operations team and management." Management: "Thanks for the feedback" Instead of feeling great getting out happily because I purchased a new car I got out feeling frustrated as I was late everywhere I had to be I honestly had better experience purchasing used old Honda CRV. Keep out of this place and take your business elsewhere. Customers and sales people shouldn't be treated as poorly as they do at Lexus dealership in Bellevue. While management is pointing fingers at sales people making them feel like it's their fault managers are the ones that are to blame. More

Stay far away. Just compare reviews to Seattle Lexus. Bellevue Lexus = Dishonest and service is horrible. Purchased a brand new Lexus rx here. My first hint shou Just compare reviews to Seattle Lexus. Bellevue Lexus = Dishonest and service is horrible. Purchased a brand new Lexus rx here. My first hint should have been that nobody asked if I needed help, even though I was looking at cars for at least 20 minutes. After finally saying something, I got help. The sales rep was mediocre at best, but I got my car. Be warned of the dealer add ons! They were not always clear or transparent in their communication as we waited for the factory ordered vehicle. My biggest complaint is the service department. The worst I’ve experienced. They are always SLOW, even to check-in and out. One time after paying, it took valet 30 minutes to bring my car up. My car is always dirty when I get it back. They are so slow to respond to calls or emails and haven’t been able to identify a fix for an issue I keep having. The loaner vehicle did not have a full tank of gas, even though they said it would. I ended up filling up the loaner car so they wouldn’t charge my card. Overall, unpleasant staff and slow service. I received better service from every other dealership I’ve been to. Despite its convenience, I will likely be changing dealerships. They don’t have the attention to detail, and frankly, don’t show much care in customer service!! Stay away if you want to feel good whenever you leave there….it won’t happen! I always leave that place pissed off and with a lot less money!!! More

Beware that the prices they show online and ones that you negotiate with a sale person aren't in good faith. Once a price was negotiated for a particular vehicle, I was later told that they added $3,624 wort negotiate with a sale person aren't in good faith. Once a price was negotiated for a particular vehicle, I was later told that they added $3,624 worth of dealer added accessories that could not be taken off. It was the only vehicle they had with the options and colors that we wanted. Even though we already negotiated a fair price for the vehicle before, they would not charge dealer cost price for those accessories. They completely wasted my time. Even after this, they have not updated the vehicle on their website, so others will have that surprise as well. More

Roughy my Lexus NX in for a sunroof leak. The part (left driver drain pipe) sells for $23.70 at the dealer. They wanted to charge me $3500+ for the two hour repair. I paid the $250 they charg The part (left driver drain pipe) sells for $23.70 at the dealer. They wanted to charge me $3500+ for the two hour repair. I paid the $250 they charged to evaluate the problem and went to a sunroof repair shop and paid $230 for the fix. Unbelievable that they are this dishonest and would overcharge at $1.5k per hour of work. More

Bait and switch with a rude sales manager, tried to add $3.5k worth of worthless crap in the price. Lowballed to the max on the trade in. They’re selling used cars and loaners as new cars. Worst than a GM $3.5k worth of worthless crap in the price. Lowballed to the max on the trade in. They’re selling used cars and loaners as new cars. Worst than a GM dealership. First and last time stepping in in that dealership. More

Damaged rear car bumper during oil pump recall replacement. The dealership failed to paint match the rear bumper with the car during the repair. This repair wasted me 4 trips to the dealership replacement. The dealership failed to paint match the rear bumper with the car during the repair. This repair wasted me 4 trips to the dealership and never fully resolved. They cannot paint match the bumper, the color shade is completely off and not even close to the factory paint color. More

Very horrible service from the service department Elijah Radkovich. I came in he very unprofessional very cocky. He tried to upscale not even knowing what was wrong with my car. I will never return he needs Radkovich. I came in he very unprofessional very cocky. He tried to upscale not even knowing what was wrong with my car. I will never return he needs lots of training on customer service. I will continue to go to Seattle Lexus where they are so professional and care about there customers. More