Lexus of Birmingham - Service Center

Friendly and knowledgeable staff. My experiences have always been pleasant and my service is done in a timely manner My experiences have always been pleasant and my service is done in a timely manner More

This dealership was a blessing to me yesterday! I had been in a 3-car pile up (I was at the front) as I was traveling between Florida and Washington DC. My car was still drivable but the damage c I had been in a 3-car pile up (I was at the front) as I was traveling between Florida and Washington DC. My car was still drivable but the damage caused it to steer “weird” - sort of like the way it feels to steer a car onto the racks at a drive thru car wash and feel the pull in the steering. I was afraid to continue driving much farther and was hoping to get a mechanic to take a look at my car. I called the main number and talked with Angela. I explained the situation and that I was on the interstate about an hour out from their location. She said to get there when I could and then we could figure things out. By the time I arrived at the dealership, the service shop was closed. I explained that I was heading home to Northern Virginia and the insurance company of the 3d driver could not be reached and I didn’t know if I could continue driving it or if I should leave it there and get a rental car and hotel until Monday when hopefully I could actually talk to the other driver’s insurance adjuster. Angela understood my concerns and could tell I was still a bit shaken up from the accident. The GM, “Buzz” came to talk to me and said they would take a look at the damage and let me know what they thought regarding driving it home. He personally drove it to their service area- again it was actually about 30 minutes after the shop had closed. They re-attached the hanging muffler and some other pieces that could be problematic on the 13 hr trip back home. Then, they did not charge me for the service and would not accept a tip. Angela said she was going to check on me because she wanted to make sure I got home safely. I am so grateful for their professionalism and genuine concern!!! More

Shun Frazier took care of me very quickly when my battery went dead and Triple A recommended I take my car to the Lexus of Birmingham to get a new one. As always she was professional, and great to deal with. went dead and Triple A recommended I take my car to the Lexus of Birmingham to get a new one. As always she was professional, and great to deal with. I was there for less than an hour with no appointment and left with a new battery installed in no time. Thanks for the great service Shun. More

Worst service experience I’ve ever had. I waited a couple of days to share my experience with Lexus of Birmingham. I was treated very poorly by my service advisor Shantron Frazier. First I I waited a couple of days to share my experience with Lexus of Birmingham. I was treated very poorly by my service advisor Shantron Frazier. First I was treated like I was wrong for wanting to know the pricing of my repairs. I was not walked through every thing that was gonna be done. I was sent a message, no phone call. It was suggested I get new tires I told her I couldn’t fund that right. So she put me in for replacement front brake pads, machine rotors and calibers. No multipoint inspection was done on my car. They replaced the parts bleed the brakes drove it in the parking lot and sent it back to be picked.. sent me messages saying an inspection had been done but no brake inspection was needed on the other two.😒😒😒😒When I went to pick up my vehicle wednesday, I was talked down to, yelled at. I received my car back with my tire lights on and my brake lights came back on.. I returned 2 times and they finally put my car on the machine and got rid of those lights. I’m not a wealthy person, the Lord blessed me with that car. I was charged too much and I’m very hurt behind this. I thank the Lord for changing my heart when it comes to people. If anyone on here can help me please reach out. I need your help..I need to know how to pursue this matter.. I was charged 524..88 for a service that took 17 minutes and the service director ok this. I feel like I was robbed. More

I have been a Lexus owner for 15 years, and I currently own 4 lexus vehicles. have moved around the country quite often as a career military service member. My experience with Lexus dealerships, specifica own 4 lexus vehicles. have moved around the country quite often as a career military service member. My experience with Lexus dealerships, specifically with service departments, has always been positive. The service departments have always been helpful and responsive. I have now place 8 telephone calls to the dealership (Lexus of Birmingham) looking to speak to a service rep regarding a 2007 Lexus IS 250 clutch. Of the 8 calls, I have yet to be able to speak to anyone other than the answering service or receptionist. I have left a request after each telephone call to receive a call back from a service representative for assistance with my unique problem. My first call was placed 6 days ago as of today. During one call, I was able to convince the answering service to allow me to remain on hold while I waited for Mr. Kevin Frazier (service manager) to finish with a previous customer. While it was close to the end of the business day, according to the website's list of hours (~5:30 pm), the time of the call was indeed prior to the end of the business day. When he was complete, the answering service rep allowed me to overhear her coordinating with him to allow me to be transferred. I was transferred, and he did not answer the line. After an additional 10 minutes of holding, the dealership's phone system kicked me off, and the call was terminated automatically. I called back and spoke with a receptionist for the dealership and requested to be transferred to Mr. Frazier. My call was transferred, and I left a voice mail for him requesting a call back. No call back to date.....same as all of my other requests. To sum up my experience with this dealership's service department, the customer service is disappointing for a Lexus dealership and well below the expectations for a dealership that carries the name of a luxury automotive agency. More

Service department is the best! Love Lynn Tolbert--- She is so helpful and friendly . #1 is so helpful and friendly . #1 More

Have been trying for 2days to speak to someone in service . Just get.voice mail and they do not call back. Have been driving Lexus for at least 18 years. Will not deal with these people again. Cars and servi . Just get.voice mail and they do not call back. Have been driving Lexus for at least 18 years. Will not deal with these people again. Cars and service are certainly not good as in past. More