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Lexus of Birmingham - Service Center
Birmingham, AL
26 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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26 Reviews of Lexus of Birmingham - Service Center
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July 14, 2015
New car, no part because it's new Got a 2015 Lexus 350 with 3200 miles. BSM, blind spot monitor keeps going off and on. I'm thinking short in wiring. They tell me in April 2015 they or Got a 2015 Lexus 350 with 3200 miles. BSM, blind spot monitor keeps going off and on. I'm thinking short in wiring. They tell me in April 2015 they ordering new part for me. Called end of June, part not here will be here 10 July. Called today 14 July, part not here will be here 17 July. I ask what's the problem and was told because it's a new car it doesn't take priority. Why can't they give me another car because it's looks like my car not going to get fixed? They don't work like that. Well, looks like they don't work period to me. All I want is for my car to be fixed while it's new. More
by Avalon girl
Employees Worked With
Charlotte Haynes
May 14, 2015
Service department is satisfactory Bill Cowan is missed every time I return for service. Service is satisfactory only. Stellar service is in the past. Phone calls not returned and profe Bill Cowan is missed every time I return for service. Service is satisfactory only. Stellar service is in the past. Phone calls not returned and professionalism amiss. More
by Val
Employees Worked With
Brandon
April 29, 2015
Great service I have dealt with this dealership for many years and Ron Amerson has been my Service Advisor.He is very knowledgeable, friendly and helpful . The se I have dealt with this dealership for many years and Ron Amerson has been my Service Advisor.He is very knowledgeable, friendly and helpful . The service has been great and I have recommended the dealership to friends and family members. Ron is excellent............. More
by jg430
Employees Worked With
Ronald Amerson
April 22, 2015
great experience Love this dealership. I would never go to another one after purchasing and servicing my car here. I live in Florida and it is worth the drive! Love this dealership. I would never go to another one after purchasing and servicing my car here. I live in Florida and it is worth the drive! More
by bella
Employees Worked With
Charolette Haynes
November 26, 2014
Awesome continued customer service Over time, this dealership has serviced both of my Lexus vehicles. Every time I have a question or problem Frank is always there to assist us. He is a Over time, this dealership has serviced both of my Lexus vehicles. Every time I have a question or problem Frank is always there to assist us. He is always so patient, friendly, and helpful to all my needs. I would totally recommend Frank and Tom Williams Lexus to others. More
by Warnsley
Employees Worked With
Frank Baumann
March 03, 2014
This service center pushes you into buying maintenance that is not needed on your car. The first time I was talked into changing my oil and having full maintenance when it was not time. I had just gotte that is not needed on your car. The first time I was talked into changing my oil and having full maintenance when it was not time. I had just gotten the car used and was not familial with the lexus maintenance and what actually needed to be done so the adviser took advantage and talked me into doing everything even things that were not needed (so I found out later). Now 1 year later my car is no longer under manufacture warranty but I need my oil changed. I called and they are trying to force me into getting another $500 maintenance package that I am not interested in. I told the lady I was not interested and she pretty much told me that my file would be "marked" as non-compliant with the maintenance schedule. I understand that is the way things are but my car is already out of warranty so why threaten me with this? She spoke to me as if I was a ignorant and was being cheap because I didn't want to pay another $500 when all I called to schedule was an oil change. More
by jessica0515
Employees Worked With
Multiple service advisers
