"This dealership is excellent, normal high pursuit of..."
This dealership is excellent, normal high pursuit of excellence as all Lexus dealerships I have deal with in the past. Best sales manager, general manager and service manager followed up with me properly and speedily. The sales person Cindy Rivera was spectacular which I haven’t had this level of service in 35 years. I live in Maryland but I will call her first for any referral or future Lexus purchases regardless if she’s in New York.
"Purchased a used 2016 Honda Pilot. Before leaving dealer..."
Purchased a used 2016 Honda Pilot. Before leaving dealer lot, got an electronics error - apparently a known problem with this model/year car. Dealer tried to weasel out from repairing, but eventually agreed to check it out. Dealer called back two days later to inform me that it's too expensive to fix, so I will get my money back. Car is now back on the dealer site, with no mention of electronics issue. Dealer clearly hoping some other sucker will buy it and not get the electronics issue until they're home already. This kind of behavior is what gives used car dealers a bad reputation.
"I would strongly encourage you to avoid working with this..."
I would strongly encourage you to avoid working with this dealership. The dishonesty and trickery we dealt with was unbelievable. In particular, James Clayton and Ray Pineiro made it impossible for us to buy a car from them.
Employees Worked With
Other Employees :