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Lexus of Brooklyn

Brooklyn, NY

4.3
564 Reviews

6502 5th Avenue

Brooklyn, NY

11220

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564 Reviews of Lexus of Brooklyn

October 27, 2016

Andre Hooper bought my lexus es 350 at bayridge dealer. the whole staff were very professional and made you feel at home. It was a very cozy environment. The best More

by kyafa123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Calvin Poh, Andre Hooper
Oct 27, 2016 -

Lexus of Brooklyn responded

I would like to take this opportunity to thank you for taking the time to provide your feedback, it was my and Calvin's pleasure to have assisted you with your vehicle purchasing needs. We are happy to learn that you were satisfied with the experience in which we provided you with and we wish you luck with your new Lexus ES 350! If you should require further help with anything relating to your car, please feel free to contact me at, (866) 813-1665. Andre Hooper, Bay Ridge Lexus.

September 26, 2016

Just my new RX350 from Bay Ridge Lexus. Great experience. No hard sale. Got BETTER price than from any leasing places in Brooklyn (Yes, I did call them all). It was quick and pleasant. Will come back. More

by roka747
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eddie Lin
Sep 26, 2016 -

Lexus of Brooklyn responded

I would like to thank you for taking the time to provide your feedback, it was our pleasure to have assisted you with your vehicle purchasing needs. I am glad that you were satisfied with the experience in which we provided you with and I wish you luck with your new Lexus! If you should require further help with anything relating to your car, please feel free to contact me at, (866) 813-1665. Eugene Woods, General Manager, Bay Ridge Lexus.

September 05, 2016

"Best car buying experience" My parents and I visited Bay Ridge Lexus to buy a brand new Lexus SUV on August 28th. We couldn't have been any happier with my car and quality of se More

by Yoyowig
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sal Logosso
Sep 07, 2016 -

Lexus of Brooklyn responded

I would like to thank you for taking the time to provide your feedback, it was my pleasure to have assisted you and your parents with your vehicle needs. I am glad that you were satisfied with the experience in which I provided you with and I wish you luck with your pair of new Lexus NX's! If you should require further help with anything relating to your car, please feel free to contact me at, (866) 813-1665. Sal Logrosso, Bay Ridge Lexus.

August 31, 2016

Great pricing for my new LEXUS!!! Came in looking for a car from here that i saw in those sexy commercials. me and my friend were speaking with Cindy when we arrived and she provided More

by Jake J
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cindy Rivera
Aug 31, 2016 -

Lexus of Brooklyn responded

I would like to thank you for taking the time to provide your feedback and recommendation, it was my pleasure to have assisted you with your vehicle purchasing needs. I am glad that you were satisfied with the experience in which I provided you with and I wish you luck with your new Lexus ES 350! If you should require further help with anything relating to your car, please feel free to contact me at, (866) 813-1665. Cindy Rivera, Bay Ridge Lexus.

August 30, 2016

extremely happy with my new lease John Palmieri went above and beyond for me to lease my new Lexus ES 350, he got me the deal I wanted, from walking in to Bay Ridge Lexus to lease, to More

by David R
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Palmieri, Aladdin Alnaqib
Aug 31, 2016 -

Lexus of Brooklyn responded

I would like to thank you for taking the time to provide your feedback, it was my pleasure to have assisted you with your vehicle purchasing needs. I am glad that you were satisfied with the experience in which I provided you with and I wish you luck with your new Lexus ES 350! If you should require further help with anything relating to your car, please feel free to contact me at, (866) 813-1665. John Palmieri, Bay Ridge Lexus.

August 28, 2016

Completely satisfied Picked up my Lexus GX 460 and all thanks to Andre Hooper for making the process easy. His professionalism was wonderful. This is by far the best expe More

by LaurFran
Customer Service
Quality Of Work
Price
Recommend Dealer
Yes
Employees Worked With
Andre Hooper
Aug 29, 2016 -

Lexus of Brooklyn responded

Thank you for taking the time to provide your feedback, it was my pleasure to have assisted you with your vehicle needs. I am glad that you were satisfied with the experience in which I provided you with and I wish you luck with your new Lexus GX 460! If you should require further help with anything relating to your car, please feel free to contact me at, (866) 813-1665. Andre Hooper, Bay Ridge Lexus.

July 26, 2016

they say you get cheaper deals in new jersey not true went to new jersey lexus dealer looking at the nx midgrade model but went to bay ridge lexus and spoke too ahmed mosen salesperson and sky liang wher More

by Iner9
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
SKY LIANG, Ahmed Mohsen
Jul 26, 2016 -

Lexus of Brooklyn responded

Thank you for taking the time to provide your feedback, it was my and Mr. Liang's pleasure to have assisted you with your vehicle needs I am glad that you were satisfied with the experience in which we provided you with and I wish you luck with your new Lexus NX! If you should require further help with anything relating to your car, please feel free to contact me at, (866) 813-1665. Ahmed Mohsen, Bay Ridge Lexus.

July 18, 2016

My last visit for service Anytime I bring my car in for service Matt Mcalpine is so professional. I been away and I didn't get a chance to write my last review. I will continu More

by maureen55
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthew Mcalpine
Jul 18, 2016 -

Lexus of Brooklyn responded

Thank you for taking the time to provide your feedback, it was my pleasure to have assisted you with your vehicle needs. I am glad that you were satisfied with the experience in which I provided you with and I wish you continued luck with your Lexus! If you show should require further help with anything relating to your car, please feel free to contact me at, (866) 813-1665. Matt Mcalpine, Bay Ridge Lexus.

July 06, 2016

My Lexus This had to be the easiest, quickest car buying experience ever. We went in, spoke to Abe. Shrief ,told him what we were looking for and how much we w More

by Lexus
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Abe Shrief
Jul 06, 2016 -

Lexus of Brooklyn responded

I would like to thank you for taking the time to provide your feedback, it was my pleasure to have assisted you with your vehicle purchasing needs. I am glad that you were satisfied with the experience in which I provided you with and I wish you luck with your new Lexus! If you should require further help with anything relating to your car, please feel free to contact me at, (866) 813-1665. Abe Shrief, Bay Ridge Lexus.

July 01, 2016

NEW STANDARDS AT BAY RIDGE FOR L/CERTIFIED CARS Bay Ridge Lexus has their own set of standards to L/certify a car which falls far below the Lexus Corporation specifications. Dents and scratches, eve More

by Barbara from Albany
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
General Manager, Eugene, fails to meet the L/CPO standards. And doesn't return phone calls., Abe Shrief
Jul 05, 2016 -

Barbara from Albany responded

Dear Mr. Wood, I appreciate you taking the time to respond to my review. You are correct that I was disappointed with the service and integrity at Bay Ridge. You obviously missed the point of my review. I hope you didn’t feel I was seeking reimbursement for my time and effort driving to Brooklyn. My negative review is a result of your dealership’s lack of integrity in upholding the standard of the Lexus Corporate certification program. A direct quote from the Corporation’s website regarding its certification is as follows: • “In order to meet the rigorous standards of Lexus certification, specially trained technicians at each Lexus dealership put every vehicle through an exhaustive series of examinations, helping to ensure reliability, quality and customer confidence. Only the best pre-owned Lexus vehicles qualify, and they're exclusively at your Lexus dealer.” I am still astonished that this car is still listed on your website as certified. The car is advertised without disclosing these dings and scratches. This car should NOT be certified. How can you believe your standards are consistent with that of the Corporation? I hope that Lexus recognizes your dealership’s shortfalls and retrains you and your staff on their Corporate sponsored programs. Sincerely, Barbara

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