Lexus of Brooklyn

Agreed on car using stock # listing. Spoke with sales people on the phone. Had mom go to pick it up. Mom was worried about dealing with sales people. Dealer refused to honor price. Abused old woman. Sham people on the phone. Had mom go to pick it up. Mom was worried about dealing with sales people. Dealer refused to honor price. Abused old woman. Shame on them for having no respect for the elderly. Was contacted by the dealer's General Manager after my review here and they agreed to sell the car to mom for the email price. This is good. Still not so happy that Sales people lied about the emails that I received from them and the listings on their website. Modified rating slightly. More

I had a wonderful experience at Bay Ridge Lexus! From the beginning to the end of my consultations, I was treated with respect and kindness. Kevin Fitzgerald was my Sales and Leasing Consultant. He w the beginning to the end of my consultations, I was treated with respect and kindness. Kevin Fitzgerald was my Sales and Leasing Consultant. He was very helpful. He genuinely cared about my interests. He worked so hard to find exactly what I was looking for in a vehicle. He always asked me if I had any questions or concerns. He was ready to assist all the time! Kevin was also so patient and kind. He took his time to help me and explained to me all of my options. He introduced me to Leasing, which I have never done. In the end, leasing was the best thing for me. Thank you Kevin! Kevin has a great rapport with his colleagues as well. He always consulted with Joseph Ondo, the Sales Manager. Joseph was very welcoming and understanding. Daniel Del Negro walked me through all the "next steps" once I chose a vehicle. He was very kind and informative. Sean Ramos explained how the vehicle works. He was so detailed in his explanations and answered all of my questions. I had a lot of questions! When I was taken to my car for the first time, Lexus had the car covered and a sign on a pedestal saying "Congratulations" with my name. I thought that was such a special touch. It shows how much they care about you. I want to thank all the representatives at Lexus for making my experience a memorable one! More

Bought a car retail 34,000 gave them 4 days to prep it had to come back 10 times . Car charger ,brakes , tires , abs ,rotors all this in less then 3 months. Never buying a car there again. Bobby sold me a had to come back 10 times . Car charger ,brakes , tires , abs ,rotors all this in less then 3 months. Never buying a car there again. Bobby sold me a bridge. Tires were bold. Was told I get brand new tires. New brakes. If I buy a car from them. That was a lie. More

I didn't have a great experience with one of sales resp but the executive's helped me out a lot and were very accomodating. resp but the executive's helped me out a lot and were very accomodating. More

Went in there and prior to me getting there (1 hour before) i spoke to them and my first choice i was told was available got there and it was sold but they kept it on there web site for another 3 weeks before) i spoke to them and my first choice i was told was available got there and it was sold but they kept it on there web site for another 3 weeks for sale they charge you $1000 prep fee right of the top The main reason "why" I gave this dealership such a low score they were very insulating towards my trade in and offered me $2000 less than there sister company up the street offerd me towards a trade in at Bayridge Toyota and to make matters worse the so call manager called me back and said he'll crunch up some numbers and get back to me 2 weeks later I guess he's still crunching up some numbers because I haven't received those numbers yet. More

Best Customer service and attention to detail. John provided a top notch celebration event for a Lexus Event for a GS 450h. He cleared the service area and provided a warm and friendly environment for provided a top notch celebration event for a Lexus Event for a GS 450h. He cleared the service area and provided a warm and friendly environment for our guests and the owner of the new Lexus. Top notch all the way. More

My experience with Bay Ridge Lexus and John Pagano was incredible. John Pagano went above and beyond my expectations. We negotiated this car deal from out of town, and he made the experience pleasurable incredible. John Pagano went above and beyond my expectations. We negotiated this car deal from out of town, and he made the experience pleasurable and very easy. My Company that I rep for, Rodan + Fields Dermatologists, gave me a Lexus vehicle and I got to choose the dealership where it was purchased. I chose Bay Ridge Lexus because of John Pagano. I had looked at Lexus Dealerships across the country and none of them had gone out of their way to make sure that I was taken care of like John Pagano. Because of his professionalism & customer service, many more Lexus car earners will be purchasing their car from John at Bay Ridge Lexus. More

Came in to trade in my car for a new one - they were back-ordered, and I said I'd wait. Was told by this guy that the trade-in value would be honored as 'buy' value - until when I came to finalize the back-ordered, and I said I'd wait. Was told by this guy that the trade-in value would be honored as 'buy' value - until when I came to finalize the deal, and he backpedaled. The guy is essentially computer illilterate - he produced a new "estimate" for the trade-in, that was time-stamped as being done by him, while he walked away during our conversation. I would not recommend dealership - and certainly will think about other brands, as this one does not value customer value or brand value! More