Lexus of Brooklyn

My windshield wipers sensors are not working properly. It took me three visits to confirm the problem by Lexus specialists, but it is still not fixed (almost 5 months after purchase). BAAAAD SERVICE. took me three visits to confirm the problem by Lexus specialists, but it is still not fixed (almost 5 months after purchase). BAAAAD SERVICE. More

I found 2007 Lexus LS 460 L, Mercury Metallic Exterior Color w/ Black Interior, 70587 Miles, VIN: JTHGL46F775019617, on Autotrader.com advertised for 31,999. I called the dealer on Saturday August 6th, 20 Color w/ Black Interior, 70587 Miles, VIN: JTHGL46F775019617, on Autotrader.com advertised for 31,999. I called the dealer on Saturday August 6th, 2011 and spoke with a salesman by the name of Tim. Tim described the car as being in perfect condition and a great buy because the price was just reduced from 36,956. I asked why it was so low, was it in any accidents? He replied no, offered a car-fax, and said that the car came with a 90 day 1000 mile warranty. He stated the price drop was due to the car being on the lot for more than 90 days. I asked Tim if the shipping cost could be taken care of at dealer’s expense and he agreed, stating that he would just discount the difference. I then decided to put a down payment of $1000, on my MasterCard, to make sure the car wouldn't be sold to anyone else while my credit union got all the paper work together to finish the deal. On the following Monday, August 8th, 2011, I got in contact with Tim to fax all the info over to my credit union, Landmark, along with the car-fax. He then faxed over a purchase contract and an Auto-check. Landmark then faxed over paperwork for the dealer to sign guarantying the title would be sent to them and not me. No one replied, so I called the dealer to inform them what Landmark needed. It took several times to get a hold of Tim, and when I did he stated that they did get it, so I had Landmark resend it. After the last call to Tim he was unreachable for the rest of the day, I left several messages on his company voice mail. The next day, Tuesday August 9th 2011, I call the dealer to speak with Tim and find out why the information was not faxed back to Landmark, but Tim was off for the day, which he did not inform me of that the day prior. I then got to speak with a salesman by the name of Ed. Ed stated that there was only one person who can sign off on the promissory note and wouldn't be in until Friday August 12, 2011. This was frustrating news and I couldn't understand why a dealership such as Lexus would only have one person available for a sale to be complete. Ed also stated the car was listed as being sold to a Larry Alston, which was me. On August 11th, 2011 I called the dealership again, because I still had no response from the voice mails I left Tim on Tuesday, and asked to speak the used sales manager. A woman answered the phone, but I can't think of her name, stating that she was the manager. I asked her if she knew anything about the delay I was having with completing my purchase. She stated they had heard about it and would find another sales person to help me, she then put me on hold. About ten minutes later the phone chimed back into her office where I heard her talking then it was disconnected. I then called back again and the asked to speak to the manger. Once again I was on hold for five to ten minutes. While on hold, I was receiving a call from the dealer so I clicked over and it was Tim. He stated that the company decided it was not in their best interest to sell the car to me for the agreed amount and that they instead sold the car wholesale, which makes no sense to me because a wholesale buyer pays less than what a normal consumer would. He told me that he was informed that I was already spoken to about the situation, but I was not, and that he was sorry for the whole thing. He then told me to speak with the general sales manager by the name of Mario. Tim tried to transfer me but failed and told me to call back and ask for him. I did as instructed and was told by the secretary that he was out to lunch. In complete frustration and anger for what just happened I called Lexus corporate to express my feelings on what happened and how the dealer went about doing it. Lexus corporate then called the dealership with me on hold to get in contact withMario, whom happened to be in when the call was made just five minutes after mine. Once connected with Mario I was conference in. Mario had a totally different story than that of Tim, stating that the car failed inspection and the cost was not worth the dealer fixing it and then selling it to me, therefore it was sold at wholesale. I told Mario what Tim had told me the reason was for me not being able to purchase the car and Mario said that I shouldn't believe him because car salesmen say anything to make a sale. That statement was another frustrating moment for me because here is a manger that has a salesman that supposedly tells lies. I also have a hard time believing Mario because to my understanding cars are inspected thoroughly prior to being put on the market. Another issue that I have is there was a purchase contract written up and a down payment accepted that makes them legally obligated to sell me the car. More

I rate Bay Ridge Lexus 100% especially Mr.Jerry Petitto, from the moment I pulled up the service was incredible. Everyone was beyond friendly & Jerry made sure at the end of the day i was happy. Jerry pulle from the moment I pulled up the service was incredible. Everyone was beyond friendly & Jerry made sure at the end of the day i was happy. Jerry pulled me out of a sorry situation and into a dream situation. This is the first dealership that I have been too where the sales man calls you a week later to check me just to see how I was doing. I have already recomended this dealer to all my friends and trust me when i'm ready to upgrade my next car is coming from there. More

i had an excelent experience with getting my used car with alex rabinowitz an honnest man!(yes had some issuesbut he stood behind his word)but would be back to him for sure with alex rabinowitz an honnest man!(yes had some issuesbut he stood behind his word)but would be back to him for sure More

My experience started with seeing reasonable prices on their website for the RX400h I was looking for. After browsing around, I gave them a call to which Trisha answered and assisted me with setting up an their website for the RX400h I was looking for. After browsing around, I gave them a call to which Trisha answered and assisted me with setting up an appointment. I can say that Trisha has been polite and has been excellent in keeping me in touch with the sales team. However when I arrived at the dealer I noticed a few things. All the cars in their lot were parked so tightly together, it was hard to take a good look all around and even to walk past a few. I wanted to see their pre-owned RX400h's and were shown to four. Three had dead batteries and the doors would not open. The one that started up had a foul odor and a disturbing engine noise that Jerry insisted sounds normal. Of the four, one of the dead battery cars had a decent exterior and decent looking interior from what I can see outside. We went in and sat down with Jerry to learn a few things about the car. I was disappointed when I was refused any answers unless I paid the $500 deposit. Jerry insisted the $500 payment was for my own benefit and that the car would be sold the next day. Apparently Jerry had trouble understanding that I cannot give him money for a car that I did not even test drive, or even looked inside of. I was offered to come back the next day when the car would be prepared for a test drive and was promised that the car is in top notch shape with a clean history. I was given an autocheck report that listed "airbags serviced". Jerry assured me the service was just to check some benign airbag lights and nothing else. Before I left, his manager Sky came over to negotiate a deal. Fine- if the car was indeed as promised then it would be nice to talk out a price to save time. The talk went back and forth for about two hours- mainly making me wait while they 'checked' with the superiors. Then they topped it off with a $995 dealer fee. Surprise! Anyhow, they kept calling me the next day and told me the car was ready and they would give me a better deal on my trade-in and on and on and on... I ran a carfax report before I left, and discovered a frontal + rear collision with replacement of all bumper assemblies, head and tail lights and the entire trunk lid. I called to let them know, and was told they would call me back. I waited and never received a call. I called both Jerry and Sky and all of a sudden they were too busy for my business. I am not angry, but I am very disappointed. Not only did they waste my time, they wasted their own time and earned a bad review. Can't we just do business honestly? More

used 2008 Lexus es 350. called for information, Trisha used 2008 Lexus es 350. called for information, Trisha the car sales lady/scheduler took my information and said she would get back to me in 2 minute used 2008 Lexus es 350. called for information, Trisha the car sales lady/scheduler took my information and said she would get back to me in 2 minutes. 1 hour passed and no TRISHA... i was worried for her and also about the car, sent an email inquiry for the same car...who returns my email... yes Trisha, she says cars available at a 995 dealer fees... what? ok. i emailed her back.. hey trisha how come i never heard back from you? trisha said.. the computer system in the dealership crashed...and trisha you could email me but cannot call me back? then she had her manager call me... who is not really a manager another sales guy JERRY.... these guys take your credit card to even talk to you apparently... so they took my credit card information and then called me back to give me information on the car. jerry told me the car was "accident free" no problems... and that bay ridge does not sell accident cars...i asked for a car fax. jerry... faxed the same to me... this car was in an accident...what? ok. i asked jerry for the service records... what was done to the car at their dealership etc.... he said he would provide the same.. but never heard back from them, meanwhile my credit card has been charged 500.00 dollars.. jerry sent me pics of th car using his personal email... aol account... he said car had bumber issues and they fixed it.. i wanted to see the service records.. still havent heard back from jerry or anyone. called back numerous times and left voice mails for jerry.... no anwser yet. this dealership is "unacceptable for a LEXUS dealership... very sorry state. Bay Ridge Lexus gives Lexus a bad name... cannot believe Lexus still lets bay ridge use its name. dont buy here, dont do business here... this place is HELL...AND MORE. More

This was an early termination of our lease and a new lease contract. Not only were the people we worked with very friendly but they consisently kept our best intrest in mind. This was proven when previ lease contract. Not only were the people we worked with very friendly but they consisently kept our best intrest in mind. This was proven when previously they did not try to give us a termination/new lease until it was to our benefit cost effectly. Paper work was done so quickly that we were in and out with our new car before we new it. This is our 3rd lease with Bay Ridge Lexus and dffinately not our last. More

I had a terrible experience with this dealership and it's employees. I was interested in a used IS250 and found one that was perfect for me. I left a $500 deposit for them to hold the car for me for one week employees. I was interested in a used IS250 and found one that was perfect for me. I left a $500 deposit for them to hold the car for me for one week. I made two people: Vincent Lam, a salesman, and Dave Smith, from finance, reassure me three or four times that it was 100% refundable. They noted that on the tentative contract and told me all I needed to do was call if I changed my mind and they would credit the $500 back to my credit card. I decided I didn't want the car, and called Vincent. It took him 3 days to get back in touch with me. He told me he'd credit the card "right now" and it would show within 24 hours. That was the last time I could get in touch with either him or Dave. After 2 days I called back because it was not credited. I proceeded to call every day for a week and everyone I talked to (I could never reach Vincent or Dave and they never responded to my 5 or 6 voicemails) had nothing to tell me, other than that it was "going through." One person even hung up on me. Finally after a week, I spoke to a sales manager, who was nice, but told me that they physically CAN'T credit the card, that they have to mail out a check and it was "in the process" (again). I do not believe that's the case. He told me he could have refunded it only if it's the same day. It's been over 2 weeks and I have not heard anything. I will have my bank reverse the transaction, but still, this is the utmost example of bad business practice to me. More

I have been using this dealership for more than 8 years now. Starting with our first visit, we were pleasantly surprised by the excellent service in every aspect. Utmost friendliness of every employee we now. Starting with our first visit, we were pleasantly surprised by the excellent service in every aspect. Utmost friendliness of every employee we dealt with combined with steady professionalism in their respective fields makes your experience extremely pleasant. In course of years, Mr. Greg Sconzo addressed each of our requirements with great care and understanding making every possible attempt to meet our needs. He truly made us feel comfortable and very well taken care of with personalized attention and an extra "Sconzo" touch that really makes one feel special. Our recent encounter was last week when we were getting a new 2011 RX350. It was carried out by Mr. Joseph Ondo, who took care of every step and transaction addressing all our needs. Friendly, attentive and caring, working with him was very quick, smooth and pleasant. Once again, Mr. Sconzo and Mr. Ondo made us feel really "at home". Every single time Bay Ridge Lexus surpasses our expectations and we strongly recommend it to anyone we can. Thank you for your dedication and years of great service! More

Having bought our first Lexus at Bay Ridge Lexus, we Having bought our first Lexus at Bay Ridge Lexus, we decided that we would go back here to buy our second Lexus. The experience was as if we we'r Having bought our first Lexus at Bay Ridge Lexus, we decided that we would go back here to buy our second Lexus. The experience was as if we we're dealing with friends. John Pagano was our salesman. He was personable, spent more than ample time explaining the ES350 to us, had patience with our many questions, and didn't pressure us into buying one car over another. He was very knowledgeable about Lexus vehicles, and a pleasure to deal with. John was kind enough to ask Gregory Sconzo, the sales manager, to speak to us. He also was very personable and knowledgeable about the vehicles. The next person to help us was Jerry Petitto, the Lexus consultant. He helped us with financing and adding additional items to our ES350. He also had a wealth of knowledge to help us in decisions we made. Our Lexus experience was comfortable, pleasant, and informative. After completeing the paperwork, we had an excellent explaination, by John Pagano, about the features of our new car. He demonstrated how to work the GPS, CD, radio etc. We were so grateful for the overview of the workings of the car. We were so happy to deal with such pleasant, competent professionals. Having dealt with Bay Ridge Lexus in the past, we know that any service we need with be prompt and efficient. THIS DEALERSHIP IS "FIRST CLASS ALL THE WAY". Of course, we would highly reccommend Bay Ridge Lexus to anyone looking for a superior vehicle and dealership. We were so happy to deal with such pleasant, competent people. More