Lexus of Clearwater - Service Center

This is an efficiently run service operation, clean and comfortable. The communication is exceptional and the wait is almost exactly as they say. comfortable. The communication is exceptional and the wait is almost exactly as they say. More

They are always quick to get me in and out and keep me updated while they are working on my car. Also, Bassem went the extra mile to try and get me an exception claim for my battery because it was no long updated while they are working on my car. Also, Bassem went the extra mile to try and get me an exception claim for my battery because it was no longer covered. They didn't accept it, but I appreciated the effort. An added bonus is they wash my car and vacuum it out before I pick it up. It is always a pleasant experience! More

After $1,700 A/C service, my only complaint is that I did not get a customary courtesy car wash, otherwise all good. not get a customary courtesy car wash, otherwise all good. More

Excellent customer service with excellent automotive service. Especially working with Garrett as my service writer. He has the best overall customer service performance I have ever experienced at a dea service. Especially working with Garrett as my service writer. He has the best overall customer service performance I have ever experienced at a dealership. More

Excellent communication with Service Center. .. (woman's name) was especially helpful and an excellent communicator. The one negative: I picked up the car late in nthe day and saw the air pre .. (woman's name) was especially helpful and an excellent communicator. The one negative: I picked up the car late in nthe day and saw the air pressure in the right rear tire was very low. The other 3 tires were fine. I drove the car to the Service Center where they pressurized the tire. The next morning, the tire was flat! I called AAA to change the tire, and then took the car to Bob Lee's in St. Pete. They found a huge metal rod in the flat tire. IMHO,this rod was picked up while the car was at Lexus of Clearwater. Also, the Service Center should have examined the tire to determine why the pressure in that tire was so low. No work was done on the wheels or tires at Lexus of Clearwater, yet the one tire was almost flat when I picked up the car. That should have been seen by the service techs, and certainly when I called it to their attention, they should have investigated what was an obvious problem that occurred while my car was in their care. In addition to not having my car the next day, I had to call AAA and pay to put the spare in place of the flat tire, and then take the car to Bob Lee's to fix the tire that was flat, and of course pay for that repair. The young tech who added air to the tire at the Lexus Service Center was obviously not knowledgeable or sufficiently experienced to handle the obvious air leakage of air in that tore while it was at Lexus of Clearwater. Everything else was excellent. The detailing was impressive! More

This is my second time with a Lexus and the first time with Clearwater Lexus. I found the staff to be friendly and professional. My service advisor, (Michelle Sofarelli) was outstanding. She could not be with Clearwater Lexus. I found the staff to be friendly and professional. My service advisor, (Michelle Sofarelli) was outstanding. She could not be any nicer and very helpful. More

Very pleasant experience getting my service done here. My service manager Paul was very professional and polite and the work was done in a timely manner. Very pleased. My service manager Paul was very professional and polite and the work was done in a timely manner. Very pleased. More

Both the sales and service department are excellent. My service consultant always makes sure that my car is taken care of on a timely fashion. He also answers my questions. I have been using this dealer My service consultant always makes sure that my car is taken care of on a timely fashion. He also answers my questions. I have been using this dealer since I moved here in 2012. I have owned a Lexus since they were introduced in the US in 1989 More

Paul was terrific! Things were done on time and follow up was appreciated. Thank you Things were done on time and follow up was appreciated. Thank you More

The ES350 is the forth Lexus that I purchased from the Clearwater Lexus dealership. I brought a friend in and she purchased a SUV because of my high ratting of the Clearwater Lexus's service staff and the Clearwater Lexus dealership. I brought a friend in and she purchased a SUV because of my high ratting of the Clearwater Lexus's service staff and the sales staff. Another friend that purchased my 2014 Lexus is bringing her car in for service because of my recommendations More