Lexus of Clearwater - Service Center

The service department is not what you expect. Customer service is below average. My windshield was damaged while installing the rubber filler in the wipers. I discovered this on my way out. I bro Customer service is below average. My windshield was damaged while installing the rubber filler in the wipers. I discovered this on my way out. I brought to the attention of the service manager. It was later replaced but it seemed that no one knew of this mishap before they brought my car back to me. The service manager was not very helpful or welcoming. I was left standing for few minutes nearby his desk and he never asked me to take a seat while he continued to finish the paper work. Usually the service managers complete the paperwork and bring it to me while I am sitting in the waiting area. After discovering what happened, he brought the mechanic who acknowledged his error and apologized for. It should be noted that when this was brought to the general manager and the service department manager they took good care and handled it efficiently and appropriately. More

Excellent service and advisor. My Lexus was serviced correctly - no problems - in and out on the predetermined timeframe. Highly recommend! My Lexus was serviced correctly - no problems - in and out on the predetermined timeframe. Highly recommend! More

The service department has really declined. The service advisor that was initially scheduled to my appt was not in and the one that I was changed to was late. I was not contacted immediately wh The service advisor that was initially scheduled to my appt was not in and the one that I was changed to was late. I was not contacted immediately when my car was done and upon returning to pick up it was a fiasco and I was waiting quite some time for staff to be finished with current customers. It would’ve been nice to have been acknowledged during this time. This experience was extremely disappointing to see the decline. More

Customer service is outstanding. They took the time to listen to our concerns and made sure that all the issues were taken care of. Superior service. They took the time to listen to our concerns and made sure that all the issues were taken care of. Superior service. More

As usual Service was thorough and efficient. I am comfortable trusting the safety and welfare of our Family to Lexus Of Clearwater. I am comfortable trusting the safety and welfare of our Family to Lexus Of Clearwater. More

I am very pleased with the service maintenance provided by Lexus of Clearwater. We keep coming back here for regular maintenance on our 2013 Rx450 and it keeps running great. We appreciate the pleasant st by Lexus of Clearwater. We keep coming back here for regular maintenance on our 2013 Rx450 and it keeps running great. We appreciate the pleasant staff and thorough work they provide along with a pleasant waiting area. I would definitely recommend them for all your Lexus needs. More

As always I am very pleased with the service. I received, not only from the moment I scheduled my appointment to the time I arrived at the dealership, my service consultan is Eric Almberg, exce I received, not only from the moment I scheduled my appointment to the time I arrived at the dealership, my service consultan is Eric Almberg, excellent person, my car runs perfectly thanks to the service it gets there. More

Was pleased that upon arrival was met by the service manager KEVIN who took over attending to my needs. The vehicle was fully serviced to my satisfaction. manager KEVIN who took over attending to my needs. The vehicle was fully serviced to my satisfaction. More

Always great service Kevin was very helpful. Waiting area comfortable and clean with good coffee and snacks Waiting area comfortable and clean with good coffee and snacks More

Went in to see about a sensor issue. Spent two hours waiting, which they told me it might be that long, but then told me they couldn’t find any issue. They said I could come back if it Spent two hours waiting, which they told me it might be that long, but then told me they couldn’t find any issue. They said I could come back if it does it again and they would run a full diagnostic test on it. I questioned what they did this time because it would have made more sense to run the full diagnostic the first time I brought it in instead of wasting my time and gas for them not to test it properly the first time. Additionally, while sitting in the waiting area, a new employee went to get some coffee and the old crotchety receptionist told him VERY loudly he needed to get coffee in the employee break room. This place is a joke. More