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Lexus of Clearwater - Service Center
Clearwater, FL
541 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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541 Reviews of Lexus of Clearwater - Service Center
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January 06, 2022
I made my service appointment on line. There were many cars ahead of me when I arrived at the Dealership Service Bay, so I got in line. Since I was early, I expected to wait, but until another worker hap cars ahead of me when I arrived at the Dealership Service Bay, so I got in line. Since I was early, I expected to wait, but until another worker happened by, I got no attention. He directed me to the correct lane, and things went smoothly. They had my car's records and gave me an estimate of the time and cost of the routine maintenance they would perform, which seemed quite high, but the car had not been serviced for a year. The comfortable waiting area had free coffee and snacks. They came to get me when the car was ready. I paid by credit card and left within 2 hours, as predicted. They had washed the car and moved it out of the service bay crowded area. I was pleased with the service, it was expensive but competent. More
by LexusR
Employees Worked With
Russell Kaye
January 01, 2022
$772 to change 140 Amp fuse?? Then because of "all the difficulties I experienced, they lowered it to $399.04??!! To install a $40 fuse that's on TOP OF THE ENGINE & NEXT TO THE BATTERY??!! REALLY??? WHAT difficulties I experienced, they lowered it to $399.04??!! To install a $40 fuse that's on TOP OF THE ENGINE & NEXT TO THE BATTERY??!! REALLY??? WHAT A RIPOFF!! More
by Ripoff
Employees Worked With
Rob Boivin, Joe Spadaro, Mark Niquette, Kevin Mahr
December 30, 2021
I had dead battery, when I came the person who comes to you first was very nice, he told me that Michelle is going to be my adviser, I waited for almost 20 min. she walked by never came, I did ask the firs you first was very nice, he told me that Michelle is going to be my adviser, I waited for almost 20 min. she walked by never came, I did ask the first person when someone is going to show up, finally Russell came, he was nice. I had to leave my car, since I had to go to work. Next day I did pick up my car. Michelle is very ignorant person, previous time I gave her bad review. My husband said that Toyota in Pinellas Park have better service, this dealership has lots of work to do to provide better service . I have very mixed feeling if I would recommend them to others More
by mbiedal99
Employees Worked With
Russell Kaye
December 25, 2021
The dealership is good but the service is not up to par, not as good as it used to be. The new Service reps don't provide the welcome I used to get with previous reps. When I scheduled a service, it wasn't not as good as it used to be. The new Service reps don't provide the welcome I used to get with previous reps. When I scheduled a service, it wasn't clear if I could get a courtesy/loaner car. I had to cancel and reschedule only when I got the response on the loaner car being available. It's disappointing when I had to pay for my battery replacement cuz it just passed the 4 year warranty time but didn't find the battery failure 6 months before during my last service - there's a history on my battery being replaced yearly due to the hot weather her in Florida. Also, I would have expected that the extended bumper to bumper warranty I paid for $10,000 would cover the battery replacement. When I got my car back, the clock wasn't even set knowing that the battery was replaced. I had to read up on the manual to set the clock. The service rep wasn't even able to meet me when I arrived nor even be present when I picked up my car. I don't even know his name. He just had me sign the forms when I arrived. I don't even recall him introducing himself. More
by bobby
Employees Worked With
Paul Cotterell, Eric Almberg
December 17, 2021
I buy and service my car here and have, since 2007. Eric Almberg has been my service manager and I appreciate all he has done to keep me rolling (even answering my stupid questions). I feel I have been tre Almberg has been my service manager and I appreciate all he has done to keep me rolling (even answering my stupid questions). I feel I have been treated professionally, fairly and respectfully over the years. The quality of the product really makes it a great life choice. I have many options open to me but I take my business HERE. More
by CP
Employees Worked With
Eric Almberg
December 01, 2021
I had my Lexus serviced at Lexus of Clearwater. As always Mike Aloia provides exceptional service. Mike always keeps me informed about the status of my car and any service/work it may need. One of the main r Mike Aloia provides exceptional service. Mike always keeps me informed about the status of my car and any service/work it may need. One of the main reasons that I purchased another Lexus was because of the service. More
by catzoller
Employees Worked With
Denise Hayes, Mike Aloia
December 01, 2021
Eric Almberg in Lexus of Clearwater is my “go to” service representative. I trust his advice and recommendations with every Lexus I’ve owned. The service department have never disappointed. While my car was representative. I trust his advice and recommendations with every Lexus I’ve owned. The service department have never disappointed. While my car was serviced I contacted Peter Viggiano to discuss buying a new 2022 RX 350. His knowledge was so valuable to me and happy to say I purchased a new car. More
by Bcoughlin
Employees Worked With
Peter Viggiano, Eric Almberg
