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Lexus of Clearwater - Service Center
Clearwater, FL
548 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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548 Reviews of Lexus of Clearwater - Service Center
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December 25, 2021
The dealership is good but the service is not up to par, not as good as it used to be. The new Service reps don't provide the welcome I used to get with previous reps. When I scheduled a service, it wasn't not as good as it used to be. The new Service reps don't provide the welcome I used to get with previous reps. When I scheduled a service, it wasn't clear if I could get a courtesy/loaner car. I had to cancel and reschedule only when I got the response on the loaner car being available. It's disappointing when I had to pay for my battery replacement cuz it just passed the 4 year warranty time but didn't find the battery failure 6 months before during my last service - there's a history on my battery being replaced yearly due to the hot weather her in Florida. Also, I would have expected that the extended bumper to bumper warranty I paid for $10,000 would cover the battery replacement. When I got my car back, the clock wasn't even set knowing that the battery was replaced. I had to read up on the manual to set the clock. The service rep wasn't even able to meet me when I arrived nor even be present when I picked up my car. I don't even know his name. He just had me sign the forms when I arrived. I don't even recall him introducing himself. More
by bobby
Employees Worked With
Paul Cotterell, Eric Almberg
December 17, 2021
I buy and service my car here and have, since 2007. Eric Almberg has been my service manager and I appreciate all he has done to keep me rolling (even answering my stupid questions). I feel I have been tre Almberg has been my service manager and I appreciate all he has done to keep me rolling (even answering my stupid questions). I feel I have been treated professionally, fairly and respectfully over the years. The quality of the product really makes it a great life choice. I have many options open to me but I take my business HERE. More
by CP
Employees Worked With
Eric Almberg
December 01, 2021
I had my Lexus serviced at Lexus of Clearwater. As always Mike Aloia provides exceptional service. Mike always keeps me informed about the status of my car and any service/work it may need. One of the main r Mike Aloia provides exceptional service. Mike always keeps me informed about the status of my car and any service/work it may need. One of the main reasons that I purchased another Lexus was because of the service. More
by catzoller
Employees Worked With
Denise Hayes, Mike Aloia
December 01, 2021
Eric Almberg in Lexus of Clearwater is my “go to” service representative. I trust his advice and recommendations with every Lexus I’ve owned. The service department have never disappointed. While my car was representative. I trust his advice and recommendations with every Lexus I’ve owned. The service department have never disappointed. While my car was serviced I contacted Peter Viggiano to discuss buying a new 2022 RX 350. His knowledge was so valuable to me and happy to say I purchased a new car. More
by Bcoughlin
Employees Worked With
Peter Viggiano, Eric Almberg
November 30, 2021
Service was excellent. The dealer accommodated me when I got a flat tire. In addition to taking care of the shredded tire, maintenance that was scheduled a few weeks away was done at the same time. The car got a flat tire. In addition to taking care of the shredded tire, maintenance that was scheduled a few weeks away was done at the same time. The car was delivered to my home (which hadn't been scheduled in advance) and the tank was filled with gas. I'm very grateful. More
by june
Employees Worked With
Denise Hayes, Mark Niquette
November 24, 2021
I waited for two a day half hours for tire rotation and a car wash. When I finally got the car back after asking the cashier to find the service person assigned the paperwork said it was completed forty minu car wash. When I finally got the car back after asking the cashier to find the service person assigned the paperwork said it was completed forty minutes before that. Evidently the communication between the service people and the garage workers needs improvement. More
by sandyriskowitz
Employees Worked With
Juan ?
