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Lexus of Clearwater - Service Center

Clearwater, FL

4.8
544 Reviews

544 Reviews of Lexus of Clearwater - Service Center

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November 23, 2023

Service was friendly and efficient. Scheduling online was easy. Looking forward to my next visit. More

by gary.zino
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember names.
Nov 25, 2023 -

Lexus of Clearwater responded

Hi Gary, your comments keep us motivated and working hard for all our guests! Drive safe, and we'll see you on the road.

November 19, 2023

Seth was a good listener and made sure that my concerns were addressed. He took care of extra details that were needed right down to the windshield washer. The care was also beautifully cleaned. More

by jerifco
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Seth
Dec 28, 2023 -

Lexus of Clearwater responded

Hi Jerifco, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

November 14, 2023

Great,clean, friendly, close by, very knowledgeable, courteous, the coffee , treats, awesome, people, the service, bathrooms state of the art, More

by Marybyrd10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edmund
Nov 17, 2023 -

Lexus of Clearwater responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

November 13, 2023

My service coordinator Paul was great. Not pushy on service items, listens to you, keeps you well informed during the time spent during service. More

by Lil_wop73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Hildebrand
Nov 16, 2023 -

Lexus of Clearwater responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you're ever in need of more help, please let us know!

November 13, 2023

Great service representative in Bassem. Thorough, professional, cordial, supremely competent. We drive close to 2 hours for service, but it well worth the trip. And we pass 3 other Lexus d More

by Happy Hybrid Service Client
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bassem - Service Writer (Simply Superb), Technology Assistant (Name Unknown)
Nov 16, 2023 -

Lexus of Clearwater responded

Hi, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 13, 2023

I was never told that the tires on the car I purchased at $112,000.00 would need replacement in 15000 miles. In addition the wear is a sign of improper alignment so therefore the service I had done at this d More

by Jeveret1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bo Bogdan Raesol, Mory Ahmed, Michelle at service
Nov 16, 2023 -

Lexus of Clearwater responded

Hi, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (727) 231-1443 to discuss what we can do to help.

Nov 16, 2023 -

Jeveret1 responded

Thank you. Lexus of Clearwater has taken care of this issue with superb response quickly and extremely satisfying. Resolve is pending and I am amazed how wonderful Lexus of Clearwater responded. I am so happy that Lexus of Clearwater has regained my faith

November 13, 2023

Michelle Sofarelli is an excellent service consultant. She is knowledgeable, courteous and keeps you informed. A job well done every time! Also, I would like to commend your Service Manager, Gerciany More

by mtrustee1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Sofarelli, Gerciany DeOliveira, Dan Havekotte
Nov 16, 2023 -

Lexus of Clearwater responded

Hi, thank you for taking the time to leave a review for us at Lexus of Clearwater. We're happy we could meet your expectations! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

November 11, 2023

Hello They replaced my Battery in about 2 Hours and evaluated all my fluid levels. All involved were Very Professional More

by jon.tremmel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Several Involved
Nov 14, 2023 -

Lexus of Clearwater responded

Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

November 08, 2023

Cost too much. There should have been alternatives. Not very creative service. Okay. Okay. Okay. More

by crismond
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
.Don't know.
Nov 10, 2023 -

Lexus of Clearwater responded

Hi Crismond, thank you for taking the time to share your feedback with us. Please let us know if there is anything else we can do for you; we are more than happy to help!

November 07, 2023

Very clean and professional, greeted as I pulled in and thanked for being prompt for my appointment. Was immediately.told that they were backed up and the service work would take longer than usual. Knowing More

by ttripoli
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dana I think
Nov 10, 2023 -

Lexus of Clearwater responded

Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!

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