Lexus of Edison

Hi, I raised quote request online and Justin helped me Hi, I raised quote request online and Justin helped me to get that in few seconds. I don't have any complaints for him but,when i personally vis Hi, I raised quote request online and Justin helped me to get that in few seconds. I don't have any complaints for him but,when i personally visited the dealer justin hand me off to someone else because he suppose to support only for Internet sales. The personel sales representative name is: Tom and he doesn't look like that interested to explain me everything when i mentioned that i have to wait for week or so to get my car. We liked the car after the test drive, so we told him our price and showed him our trade-in vehicle.Without even looking at the vehicle he mentioned we can give this much for your vehicle that's all. We ended up not buying car from lexus of edison and now looking someone else who can help with my search. Thanks More

It's funny I was reading comments about this dealer and the complain about a FREE car wash, key word FREE. I never have had any problems with mine. I love the fact it's free!! I had the best sales experien the complain about a FREE car wash, key word FREE. I never have had any problems with mine. I love the fact it's free!! I had the best sales experience I could've asked for. GO LEXUS OF EDISON!! More

Lexus of Edison is very young delearship and to cover the market they do lots of commitment and one of them was 'FREE CAR WASH'. When I purchased new RX350, the commitment was to come anytime for FREE was market they do lots of commitment and one of them was 'FREE CAR WASH'. When I purchased new RX350, the commitment was to come anytime for FREE wash between 7AM-7PM. 6 months later they changed FREE car wash policy to Mon-Fry (NO Saturday) 7AM-7PM and now they changed timing again Mon-Fry 8AM-5:30PM so usually nobody will able to go for car wash due to business hours. I spoke with customer relationship manager who also didn't keep his commitment to the customer which he did at the time of car sale. They are not for Luxury car sale but they should sale Toyota. This is not just me but my friend also complain same about this dealership. More