Lexus of Freeport

Exceed Expectation I visited the dealer many times. However, there were 2 instances where services were not one of the best. They had me waited and my daughter for an ex I visited the dealer many times. However, there were 2 instances where services were not one of the best. They had me waited and my daughter for an extended period time without communicating the reason of the delay. As a result, I was unable to honor previous commitment. I demanded to speak with the General Manager in charge. This is when I had the opportunity to meet Mr. Chris Thierry, the General Manager. He came and met with me and other supervisory staff. He was calm, kind, respectful, professional and apologetic. Additionally, he promised to cover free of charge next recommended 90K service and notified him of my arrival in case I give him another opportunity. I was initially so turned off and did not want to go back to the leadership. His kindness, customer satisfaction and determination to bring me back to the leadership touched me. I had my daughter taken my Lexus RX 350 back to the dealer, and informed Mr. Thierrin via e-mail that she was coming. He was waiting for my daughter and took over from there. He did not only provide free of charge the 90K miles service he promised; he had 4 new Good Year tires installed. Honestly, I needed new tires. He truly EXCEEDED MY EXPECTATION. He handled the situation with class and his gestures would stay with me for years to come. I am very grateful! More

Beyond Expectation From the moment I pulled up I received personalized and attentive service. All work was thoroughly explained by an expert knowledgeable service advis From the moment I pulled up I received personalized and attentive service. All work was thoroughly explained by an expert knowledgeable service advisor. Michele always makes me feel like I have an advocate looking out for me. I was kept in the loop every step of the way and the work was performed accurately and efficiently. Michele even drove the car to confirm that everything would be perfect when I showed up. She is a true representative of the quality behind the Lexus brand. More

Excellence personified the Lexus way Went in for routine maintenance and was advised of outstanding recall on my vehicle RX 350. I was advised it would take longer than allotted time sche Went in for routine maintenance and was advised of outstanding recall on my vehicle RX 350. I was advised it would take longer than allotted time scheduled and therefor a loaner was provided. Now that's service. My Advisor remained in contact with me throughout the day and followed up next day to see if all was well. More

No pressure,easygoing! After test driving a RC350 sport I waited a month or so and Peter Nawrocki found my car. He didn't badger me in the interim with calls about cars that After test driving a RC350 sport I waited a month or so and Peter Nawrocki found my car. He didn't badger me in the interim with calls about cars that didn't suit my taste just to make the sale. As it turns out Peter found the perfect car. He was kind and easy to communicate to without any pressure. Check out Lexus of RVC! More

Thank You Peter!! I was close to re-upping my lease with another make when someone recommended I call Peter. I am so glad I did. Not only do I love my new car, I trul I was close to re-upping my lease with another make when someone recommended I call Peter. I am so glad I did. Not only do I love my new car, I truly enjoyed the experience. Everyone of my questions were answered and I was 100% educated on all of my options. Peter was patient and knowledgable. If you are considering a new car don't sign anythinf until you give Lexus and Peter a call. More

Wonderful dealership and staff I was in the market for a new lexus is300 f sport to replace my beloved lexus gs400. I decided to go to Lexus of Rockville Centre since they have bee I was in the market for a new lexus is300 f sport to replace my beloved lexus gs400. I decided to go to Lexus of Rockville Centre since they have been servicing my gs400 for years. I walked into sales and was greeted by an angel.. Sales associate Dawn Stripp. She is very pleasant and down to Earth. I felt very comfortable. When it came down to doing business, she got me the best deal on a 2016 is300 f sport awd in the area! Lexus of Queens would of been highway robbery considering the numbers I was quoted for the same model.. When the car was ready for pick up, Dawn went out of her way to pick me up from home in Queens and drive me to the dealership in rush hour traffic! Now that is first class service!!! Dawn helped me. To pair my phone to the car, setting up my lexus enform subscription and going over the features of the car. The buying experience at Lexus of Rockville Centre is first class and Dawn Stripp is the sales associate of choice!! A++ More

Hail to Sir Peter! The nicest smartest salesman We weren't really going to get a Lexus. Then we met Peter Nawrocki. His easy manor and 2000% knowledge made it so easy. So no Audi, Caddy or Audi! Suc We weren't really going to get a Lexus. Then we met Peter Nawrocki. His easy manor and 2000% knowledge made it so easy. So no Audi, Caddy or Audi! Such professionalism and just a really nice man and now we are happy owners of a beautiful Lexus. More

Poor Service I HAD MY CAR SERVICED AT THE ROCKVILLE CENTRE ON 7/25/16. I WAS SORELY DISAPPOINTED WITH THE WAY IT WAS DONE. 1) I HAD THE INSPECTION STICKER REPLACE I HAD MY CAR SERVICED AT THE ROCKVILLE CENTRE ON 7/25/16. I WAS SORELY DISAPPOINTED WITH THE WAY IT WAS DONE. 1) I HAD THE INSPECTION STICKER REPLACED AND THEY LEFT SO MUCH PAPER ON THE WINDSHIELD AND MY DASH BOARD I WAS VERY SHOCKED. 2) THANKS FOR THE WASH BUT I COULD HAVE DONE WITHOUT IT, I HAVE MATS IN MY CAR THERE WERE SO MUCH WATER IN THEM I COULD HAVE TAKEN A SWIM. 3) WHAT THE HECK, PEBBLES WERE ON MY SEAT, I HAD TO CALL ONE OF THE INTAKE MEMBER TO CLEAN UP MY SEAT, HE HIMSELF WAS SHOCKED. TRULY WAS NOT HAPPY THIS TIME. More

Kudos to Lexus of Rockville Center Service Team In response to my negative review of the service department of Lexus of Rockville Center, I agreed to have my 2015 ES 350 detailed inside and out afte In response to my negative review of the service department of Lexus of Rockville Center, I agreed to have my 2015 ES 350 detailed inside and out after an apologetic conversation with Mr. Martinez. He arranged for the car to be picked up, provided a loaner and returned the car in pristeen condition . The pick up and delivery valets were prompt and courteous and provided all necessary documentation. He said he would make ithe car look new and indeed it does, both inside and out. So, kudos to Mr. Martinez and the service department. I am happy to say that I am now a satisfied customer, giving you a 5 star rating and thank you for sprucing up my ES 350. More