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Lexus of Rockville Centre - Service Center
Freeport, NY
310 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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310 Reviews of Lexus of Rockville Centre - Service Center
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January 25, 2023
The workers at this facility are very helpful and polite. They don’t rush you out. All your questions are answered and they make sure you understand what needs to be done and why. They don’t rush you out. All your questions are answered and they make sure you understand what needs to be done and why. More
by mills
Employees Worked With
Juan David
January 12, 2023
I purchased my Lexus in 2017 from Freeport Lexus when they were still in RVC. What a smooth experience to begin with! I’ve been getting my car serviced here ever since! It’s always been a comfortable set they were still in RVC. What a smooth experience to begin with! I’ve been getting my car serviced here ever since! It’s always been a comfortable setting, the whole Lexus family are always welcoming, make you feel comfortable and at home. I Love that they always explain to you all your options if there is any work needed to be done. My last experience was with Service Rep Celeste & Service Manager Everett and they made sure I left there Happy & with a Smile on my face! Thank you again!! I Highly Recommend Freeport Lexus!! More
by mrbcarter
Employees Worked With
Celeste Moran, Everett Greenidge
January 01, 2023
Darlene was very accommodating. I had no appointment and needed pick up after service hours. She found a way to say yea and kept me informed. I had no appointment and needed pick up after service hours. She found a way to say yea and kept me informed. More
by Jbrodsky
Employees Worked With
Darlene in service
December 30, 2022
Avoid Service Rep Shane Camacho. He doesnt know professionalism and is condescending to clients. I dropped my car for oil change and asked to check for vibration while driving, and L He doesnt know professionalism and is condescending to clients. I dropped my car for oil change and asked to check for vibration while driving, and Lexus of Freeport kept my car for 12 days. I personally called to ask for an update and the receptionist sound panicky. She transferred me to Shane who then said he is sorry he forgot to call me. That they examined my car and didnt find anything wrong. I said it was vibration at highway speed, he said yea we dont test drive at those speeds. It was in my service report customer report concerns at highway speeds. Not sure where the confusion happened but I know where the incompetence is. Dealership overall is great to work with, been going for 7 years before relocation from RVC. Manager Mark could use some professionalism training as he didnt acknowledge my complaints until service lead tech Mike actually drove my car and was able to reproduce the vibrations validating my concerns. Mike is the guy to work with at Freeport! More
by KHarrilal
Employees Worked With
Shane Camacho
December 28, 2022
This Dealership is clean, organized and high functioning. I had a 10:00AM. appointment and upon arrival I was immediately greeted and given instructions to wait for a service representative who happens to be I had a 10:00AM. appointment and upon arrival I was immediately greeted and given instructions to wait for a service representative who happens to be the Director. He was courteous and advised me on the service details. I waited 2 hours as I was told and my car was cleaned in addition to the services I agreed to. More
by pperry8887
Employees Worked With
Pete
