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Lexus of Rockville Centre - Service Center
Freeport, NY
314 Reviews
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314 Reviews of Lexus of Rockville Centre - Service Center
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December 30, 2022
Avoid Service Rep Shane Camacho. He doesnt know professionalism and is condescending to clients. I dropped my car for oil change and asked to check for vibration while driving, and L He doesnt know professionalism and is condescending to clients. I dropped my car for oil change and asked to check for vibration while driving, and Lexus of Freeport kept my car for 12 days. I personally called to ask for an update and the receptionist sound panicky. She transferred me to Shane who then said he is sorry he forgot to call me. That they examined my car and didnt find anything wrong. I said it was vibration at highway speed, he said yea we dont test drive at those speeds. It was in my service report customer report concerns at highway speeds. Not sure where the confusion happened but I know where the incompetence is. Dealership overall is great to work with, been going for 7 years before relocation from RVC. Manager Mark could use some professionalism training as he didnt acknowledge my complaints until service lead tech Mike actually drove my car and was able to reproduce the vibrations validating my concerns. Mike is the guy to work with at Freeport! More
by KHarrilal
Employees Worked With
Shane Camacho
December 28, 2022
This Dealership is clean, organized and high functioning. I had a 10:00AM. appointment and upon arrival I was immediately greeted and given instructions to wait for a service representative who happens to be I had a 10:00AM. appointment and upon arrival I was immediately greeted and given instructions to wait for a service representative who happens to be the Director. He was courteous and advised me on the service details. I waited 2 hours as I was told and my car was cleaned in addition to the services I agreed to. More
by pperry8887
Employees Worked With
Pete
December 20, 2022
Good professional service- the entire staff including my representative were helpful and courteous. Waiting room is top notch. A very good and well run operation. representative were helpful and courteous. Waiting room is top notch. A very good and well run operation. More
by Anicol711
Employees Worked With
Service dept
December 16, 2022
Everett is an asset to Lexus Freeport. He is friendly, concerned and gives good advice. The atmosphere of this location is awesome, best place to get my car service. 5 stars!!! He is friendly, concerned and gives good advice. The atmosphere of this location is awesome, best place to get my car service. 5 stars!!! More
by godisawesome
Employees Worked With
Everett greenidge
December 08, 2022
I brought my car for some routine maintenance and to address a concern that one of car’s tires was loosing air. Shane and his team performed all the necessary work and checked the tire. It turned out address a concern that one of car’s tires was loosing air. Shane and his team performed all the necessary work and checked the tire. It turned out that the tire had been punctured by a nail and could not be repaired. Shane replaced the tire and priced it competitively with other tire dealers. The process was done quickly. I was very grateful for the professional treatment I received from Shane and his team. More
by Chesleral
Employees Worked With
Shane Camacho
