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Lexus of Rockville Centre - Service Center
Freeport, NY
314 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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314 Reviews of Lexus of Rockville Centre - Service Center
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December 05, 2022
If I had the option to give zero stars, I would. I am truly disappointed with the service department @ Lexus of Freeport (formerly Lexus of Rockville Center). I purchased two Lexus vehicles from th I am truly disappointed with the service department @ Lexus of Freeport (formerly Lexus of Rockville Center). I purchased two Lexus vehicles from the old location and my recent experience with the service department, I will never do business with this dealership. The only reason I decided to go back to this dealership for service because I received a $75 gift card in the mail. Prior to my recent experience with this rip-off dealership, I was going to Rallye Lexus in Glen Cove even though I purchased the car brand new from the folks at Lexus of Freeport. Rallye's service experience is fantastic by the way and I highly recommend. In any event, I went to Lexus of Freeport yesterday for what I thought was a simple synthetic oil change and the $289 fall coolant special advertised on their web site which includes labor. My 2016 IS300 F Sport only has 24k on the clock and still looks as clean as the day I purchased it back in 2016. Within a few hours after dropping off the car, I received an email from Service Advisor Shane that my car went through a 24 point service inspection and which revealed service recommendations that I can review and or approve. The recommendations were: Bg HVAC service, basically spraying a foam cleaner to clean the ac condenser and not a freon recharge, $249.00 ($149.00 @ comparable Lexus dealerships). Battery replacement $345.45 ($229 including labor @ comparable dealerships). I opted to approve the battery change and the dealer bait HVAC service. Within a few minutes after approving, I called and text Shane to ask if the dealership can price match Lexus of Queens, Lexus of Manhattan, and Lexus of Brooklyn that are all charging the same low price? I was met with "I don't make up the prices". What ever happened to customer service? Why can't these scammers price match? I decided to bite the bullet and pay for the services to my dismay. When I presented the $75 gift card to the cashier, she called Shane over who indicated that he applied a 10 percent discount already and that the $75 gift card cannot be honored. My total bill was a rip-off $940.00!! I will neither buy nor service a Lexus with these crooks again! Avoid the service Department! More
by Sean D.
Employees Worked With
Shane
December 04, 2022
My car went in for an oil change and a wheel alignment. . Shane and his team were to notch.. it was raining out but the still detailed my car. . Shane and his team were to notch.. it was raining out but the still detailed my car. More
by mf1500ny
Employees Worked With
Shane in the service department
November 19, 2022
We were able to make an appointment at our convenience. We were greeted by a rep who took our car. We sat momentarily in a clean area where we could have a drink or snack- available from this Lexus dealer We were greeted by a rep who took our car. We sat momentarily in a clean area where we could have a drink or snack- available from this Lexus dealership We met with Shane in his office and he asked why we were there. He was pleasant and caring. He asked if we had any concerns and if he or anyone else there could be of help to us. Our car was taken care of in a timely manner. The car was cleaned inside and out. We were extremely pleased. We highly recommend Lexus if Freeport. More
by Stella
Employees Worked With
Dawn
November 17, 2022
Vivian Midgley and Shane Camacho make my visits easy and pleasant. However the location doesn’t support me working while waiting for my car. pleasant. However the location doesn’t support me working while waiting for my car. More
by dcoolsl
Employees Worked With
Shane Camacho 5 stars , Vivan Midgley
November 17, 2022
I pulled up and was accepted right at my appointment time. After check in Everett came over and spoke to me to see if I had any concerns which I didn't. He was a very nice person. I had a great 1st expe time. After check in Everett came over and spoke to me to see if I had any concerns which I didn't. He was a very nice person. I had a great 1st experience with Lexus service. More
by french9
Employees Worked With
Everett
November 15, 2022
Shane was extremely professional and courteous… able to answer all pertinent questions… went above and beyond to make sure customer was satisfied answer all pertinent questions… went above and beyond to make sure customer was satisfied More
by Shemorr
Employees Worked With
Shane
