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Lexus of Rockville Centre - Service Center
Freeport, NY
311 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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311 Reviews of Lexus of Rockville Centre - Service Center
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July 03, 2022
I was very satisfied with your service at Lexus of Freeport. It was a pleasure to speak with Gina Buttafuoco my service advisor. In the near future, I will continue to service my 2019 NX 300 F Sport. Freeport. It was a pleasure to speak with Gina Buttafuoco my service advisor. In the near future, I will continue to service my 2019 NX 300 F Sport. More
by Pcmc719
Employees Worked With
Gina Buttafuoco
June 23, 2022
My service representative Shane was the “Great Mediator”. He was able to have my car serviced and provide me with a rental through all the unexpected circumstances that arose. He was calm and professional th He was able to have my car serviced and provide me with a rental through all the unexpected circumstances that arose. He was calm and professional through it all. When I was a nervous wreck worrying about my car, he calmed me down. He even came in on his day off to make sure all was well and into car was ready for pickup. My experience at Lexus was quality on the sales and service side. They won’t release a car until it is ready. The “dream team”. More
by Chosen Angel
Employees Worked With
Freddy Batista
January 29, 2022
Service subpar. I brought my car in as an emergency because the tire pressure in one tire was 20. Final outcome, They replaced 2 tires and front brakes. The next day I heard noises coming from the fron because the tire pressure in one tire was 20. Final outcome, They replaced 2 tires and front brakes. The next day I heard noises coming from the front of the car which wasn’t there before service. It kept getting worse so I called for another appointment. Here is what I was told: they would not schedule a loaner car until they knew the service was going to be 2-3 hours or overnight (When I bought the car, they told me they had a loaner program but never mentioned any caveat.) I had to ride with the mechanic to point out where the noise was coming from! WHAT??? They need the customer to say, do you hear that sound? I previously owned 3 cars from Rallye Lexus and one BMW. Never experienced this nonsense with them. I asked to speak to a supervisor. NO return call. Guess I’m going back to Rallye. In my opinion, Freeport missed the mark on honesty and service More
by Gerridecarlo
Employees Worked With
Dawn Stripp
August 09, 2021
Juan Martinez has always been there to take care of me doing things beyond what any service manager would do. He has made my life simpler in every way that he could from getting me a loaner to helping me doing things beyond what any service manager would do. He has made my life simpler in every way that he could from getting me a loaner to helping me out of emergencies. More
by kenco444
Employees Worked With
Juan Martinez
July 04, 2021
Service department stay far away from. Your car will never be the same. A lot of scams going on there. Money under the table if you know what I mean. They scam the xxxx out of insurance companies. Inves never be the same. A lot of scams going on there. Money under the table if you know what I mean. They scam the xxxx out of insurance companies. Investigations shall begin and there heads are going to spin. I promise you that!!!!!! More
by annmarierross
Employees Worked With
Service department
May 28, 2021
Good service. Took care of what had to be done to our new vehicle. Would reccomend you dealership to any one who would need a referal for auto servicing and sales. vehicle. Would reccomend you dealership to any one who would need a referal for auto servicing and sales. More
by edward717
Employees Worked With
Dawn Stripp
March 31, 2021
I am so thankful for the HONESTY of the service advisors and mechanics! I’m a Lexus owner since 1997 because of outstanding customer service! and mechanics! I’m a Lexus owner since 1997 because of outstanding customer service! More
by citrussunflower
Employees Worked With
David Jaramillo
March 20, 2021
I was great like family. I had an emergency situation and Michelle Manzo and the service manager Mr. Martinez jumped on it immediately. They both called me to ask if I needed a tow and to come over asap and Michelle Manzo and the service manager Mr. Martinez jumped on it immediately. They both called me to ask if I needed a tow and to come over asap. When I got to service I was amazed at how fast they diagnosed the problem and quoted a price. By that afternoon my wife and grandson were back on the road. THANK YOU More
by cscar26314
Employees Worked With
Michelle Manzo, Mr J Martinez
March 12, 2021
Very satisfied. I will return again to have my car serviced. Workers were all very professional. Waiting area and bathroom were cleaned. Everyone used social distancing. Thank you serviced. Workers were all very professional. Waiting area and bathroom were cleaned. Everyone used social distancing. Thank you More
by t_e_haynes
Employees Worked With
Riz
March 09, 2021
Had a problem on a Sat. morning. called Lexus and they said to come right over. I was offered a loaner and was treated like a family member by Michelle Manzo the service advisor. She explained that they said to come right over. I was offered a loaner and was treated like a family member by Michelle Manzo the service advisor. She explained that they would call and even sent pictres of the problem. THANK YOU for the GREAT experience. More
by cscar26314
Employees Worked With
Michelle Manzo
