Lexus of Rockville Centre - Service Center

Mike Balletta the service manager was extremely nice as well as accommodating.He told me to stop by in 1 hour from my calling and he would fit me in to fix my minor problem and he did.👍👍 well as accommodating.He told me to stop by in 1 hour from my calling and he would fit me in to fix my minor problem and he did.👍👍 More

Dependable, great service. Michael Balletta, my service advisor, always comes through. I have known Michael for many years; he has integrity and I value his honesty. advisor, always comes through. I have known Michael for many years; he has integrity and I value his honesty. More

Rockville centre dealership was professional and courteous. They handled my problem right away. David my service tech was amazing as usual. The guy is a first class Rep. You are lucky to have him. courteous. They handled my problem right away. David my service tech was amazing as usual. The guy is a first class Rep. You are lucky to have him. More

From my appointment for a safety recall to getting a loaner car and picking up my car. All went smoothly and efficiently even in light of Covid times. Thank you! loaner car and picking up my car. All went smoothly and efficiently even in light of Covid times. Thank you! More

I was there to service my RX with an inspection was told I needed a tire and an oil change. While car was getting serviced Natasha called me and offered me a new lease. Wish it was offered to me before I se I needed a tire and an oil change. While car was getting serviced Natasha called me and offered me a new lease. Wish it was offered to me before I serviced the car. $500 later. More

Not satisfied with the service three attempts to install Android auto the next week blind spot monitor went out and the same day the rcta went out had the car only two weeks I've been at the dealership been Android auto the next week blind spot monitor went out and the same day the rcta went out had the car only two weeks I've been at the dealership been at the dealership multiple times not satisfied More

Michael Balletta is the Best but The Waiting Area is Not! I brought my 2020 Lexus NX to Lexus of Rockville Centre for its 10000 mile service and a NYS inspection. My service consultant was Michael Balletta wh I brought my 2020 Lexus NX to Lexus of Rockville Centre for its 10000 mile service and a NYS inspection. My service consultant was Michael Balletta who has been my service consultant for more than twenty years. As always, he was knowledgeable, concerned, and exceptionally easy to deal with. However, although my service experience was excellent from a mechanical point of view, I was disappointed, to say the least, in the lack of cleanliness of the customer waiting area. There were many signs up about mask-wearing but the floor had obviously not been swept recently since there were both a nitrile glove and other debris under the chair in front of me (at 8:15 in the morning) so I cannot imagine the last time the floor was washed and I’m sure the room had never been sanitized in any way! In this time of a serious pandemic, I am extremely distressed at this evident lack of concern. As a longtime Lexus owner who has always had my car serviced at the dealership, I am glad to have the opportunity to share these concerns with you. I expected much better. More

Excellent Service I always receive excellent service at Lexus. Everyone is very accommodating, helpful and very friendly. They are also very fast. They take you right I always receive excellent service at Lexus. Everyone is very accommodating, helpful and very friendly. They are also very fast. They take you right in when you have your appointment, no waiting. The service managers are also very nice and helpful. I would highly recommend Lexus of Rockville Centre. More