Lexus of Rockville Centre - Service Center

Very helpful in getting Michelin to honor tire warranty. Work done in a timely manner and a great loaner for the time my car was being serviced. in getting Michelin to honor tire warranty. Work done in a timely manner and a great loaner for the time my car was being serviced. More

Lexus of Rockville is the best dealership I have ever been associated with in all the years I have been purchasing automobiles. The service is outstanding. been associated with in all the years I have been purchasing automobiles. The service is outstanding. More

OUTSTANDING!!! EXCELLENT EXPERIANCE OVERALL ESPECIALLY HOW KNOWLEDGEABLE AND PROFESSIONAL EVERYONE AT THE PARTS DEPARTMENT WERE. I WILL DEFINATELY BE BACK BECAUSE O EXCELLENT EXPERIANCE OVERALL ESPECIALLY HOW KNOWLEDGEABLE AND PROFESSIONAL EVERYONE AT THE PARTS DEPARTMENT WERE. I WILL DEFINATELY BE BACK BECAUSE OF THOSE GUYS AND BECAUSE OF MAX. More

comfortable,courteous and convenient comfortable, courteous and convenient service. Very nice to get coffee and a manicure while waiting! Although the dealership was very crowded, I was a comfortable, courteous and convenient service. Very nice to get coffee and a manicure while waiting! Although the dealership was very crowded, I was attended to right away. More

Completely satisfactory When a need-for-service light came onto the dashboard of my Lexus, indicting a problem with a tire, I brought it into your dealership. All of my tires When a need-for-service light came onto the dashboard of my Lexus, indicting a problem with a tire, I brought it into your dealership. All of my tires were checked out and some air pressure was addd to one or two of them until the light went off. This was just before I was leaving town on a trip and wanted to make sure I would not experience any tire rouble while I was away. This was done for me while I waited and there was no charge for any of that service, since I am a customer.... and now an even happier one. More

Rating my service I have made about four trips so far to the Rockville location, and all my visits were exceptional. From the moment that I am out of the vehicle to my I have made about four trips so far to the Rockville location, and all my visits were exceptional. From the moment that I am out of the vehicle to my time of departure, everyone is pleasant. Makes you feel welcome. On my last visit, Mr. Mohamed greeted me with utmost respect. Overall, your customer service is great. Love how you keep us updated.. Keep up the good work everyone More

excellent service Everyone was very courteous and helpful. I was pleased how fast everything took. Even getting a loaner car was done very fast and explained how to u Everyone was very courteous and helpful. I was pleased how fast everything took. Even getting a loaner car was done very fast and explained how to use the car properly. More

Airbag recall Great experience with the Rockville Centre crew. Got there and waited less than five minutes to be checked in. My agent handled my paper work quickl Great experience with the Rockville Centre crew. Got there and waited less than five minutes to be checked in. My agent handled my paper work quickly and I was given a beautiful loaner for the day. My car was returned to me in just a few hours and I was on my way. More

Satisfactory The customer is kept up to date on the progress of the work. Everything is explained regarding the service done or needed. The service that I had do The customer is kept up to date on the progress of the work. Everything is explained regarding the service done or needed. The service that I had done on this last visit was because of a recall. More

Service met expectations. The service was polite and delivered in a timely manner. The refreshment area was below average as it is much better at other Lexus locations. The service was polite and delivered in a timely manner. The refreshment area was below average as it is much better at other Lexus locations. More