Lexus of Rockville Centre - Service Center

Excellent work!! I received excellent service. Keep up the good work. The work was quickly and efficiently. The car is running smoothly and well oiled. Thank you!! I received excellent service. Keep up the good work. The work was quickly and efficiently. The car is running smoothly and well oiled. Thank you!! More

Service visit On 4\19 I hit a pot hole & blew out my Rt front tire. It was not able to be repaired. Lexus of Rockville ctr. replaced it.. There was no hassle about On 4\19 I hit a pot hole & blew out my Rt front tire. It was not able to be repaired. Lexus of Rockville ctr. replaced it.. There was no hassle about the tire tread or other such excuses . Thank you More

Easy to service my vehicle Very professional handling of my car repairs My car was ready when promised My car was washed and vacuumed. My service advisor kept me apprised o Very professional handling of my car repairs My car was ready when promised My car was washed and vacuumed. My service advisor kept me apprised of the timetable for my car’s readiness by text message and phone More

good service wait time was reasonable price for oil change not Cust service agent kept me informed and paying to go was easy. booking online for an appointment ver wait time was reasonable price for oil change not Cust service agent kept me informed and paying to go was easy. booking online for an appointment very easy and helpful More

RVC dealership Excellent mechanics who explained everything to me in clear terms. Very knowledgeable. I also spoke to Max about buying a used car and he was knowled Excellent mechanics who explained everything to me in clear terms. Very knowledgeable. I also spoke to Max about buying a used car and he was knowledgeable and patient in showing me a model that would fit my needs. Julio was my rep for my repairs. Julio was also very good. More

Awesome service The service department is outstanding . It doesn't matter if you got in for a simple oil change , recall or any repairs . They do the best to accommod The service department is outstanding . It doesn't matter if you got in for a simple oil change , recall or any repairs . They do the best to accommodate you , they keep you posted by text messages , email and phone calls . They are courteous and professional from the service person who assist you with the initial questions to the service manager Mr martinez , they truly represent The Lexus brand !! More

Really wowed by the personal service Clement made the buying experience hassle free. His knowledge and attention to detail was exceptional. My first car service experience was more of the Clement made the buying experience hassle free. His knowledge and attention to detail was exceptional. My first car service experience was more of the same great service. One phone call to Clement and within an hour my car was being serviced! Kudos to you for making the Lexus experience like none I have ever experienced! More

Exceed Expectation I visited the dealer many times. However, there were 2 instances where services were not one of the best. They had me waited and my daughter for an ex I visited the dealer many times. However, there were 2 instances where services were not one of the best. They had me waited and my daughter for an extended period time without communicating the reason of the delay. As a result, I was unable to honor previous commitment. I demanded to speak with the General Manager in charge. This is when I had the opportunity to meet Mr. Chris Thierry, the General Manager. He came and met with me and other supervisory staff. He was calm, kind, respectful, professional and apologetic. Additionally, he promised to cover free of charge next recommended 90K service and notified him of my arrival in case I give him another opportunity. I was initially so turned off and did not want to go back to the leadership. His kindness, customer satisfaction and determination to bring me back to the leadership touched me. I had my daughter taken my Lexus RX 350 back to the dealer, and informed Mr. Thierrin via e-mail that she was coming. He was waiting for my daughter and took over from there. He did not only provide free of charge the 90K miles service he promised; he had 4 new Good Year tires installed. Honestly, I needed new tires. He truly EXCEEDED MY EXPECTATION. He handled the situation with class and his gestures would stay with me for years to come. I am very grateful! More

Beyond Expectation From the moment I pulled up I received personalized and attentive service. All work was thoroughly explained by an expert knowledgeable service advis From the moment I pulled up I received personalized and attentive service. All work was thoroughly explained by an expert knowledgeable service advisor. Michele always makes me feel like I have an advocate looking out for me. I was kept in the loop every step of the way and the work was performed accurately and efficiently. Michele even drove the car to confirm that everything would be perfect when I showed up. She is a true representative of the quality behind the Lexus brand. More

Excellence personified the Lexus way Went in for routine maintenance and was advised of outstanding recall on my vehicle RX 350. I was advised it would take longer than allotted time sche Went in for routine maintenance and was advised of outstanding recall on my vehicle RX 350. I was advised it would take longer than allotted time scheduled and therefor a loaner was provided. Now that's service. My Advisor remained in contact with me throughout the day and followed up next day to see if all was well. More