Lexus of Rockville Centre - Service Center

Poor Service I HAD MY CAR SERVICED AT THE ROCKVILLE CENTRE ON 7/25/16. I WAS SORELY DISAPPOINTED WITH THE WAY IT WAS DONE. 1) I HAD THE INSPECTION STICKER REPLACE I HAD MY CAR SERVICED AT THE ROCKVILLE CENTRE ON 7/25/16. I WAS SORELY DISAPPOINTED WITH THE WAY IT WAS DONE. 1) I HAD THE INSPECTION STICKER REPLACED AND THEY LEFT SO MUCH PAPER ON THE WINDSHIELD AND MY DASH BOARD I WAS VERY SHOCKED. 2) THANKS FOR THE WASH BUT I COULD HAVE DONE WITHOUT IT, I HAVE MATS IN MY CAR THERE WERE SO MUCH WATER IN THEM I COULD HAVE TAKEN A SWIM. 3) WHAT THE HECK, PEBBLES WERE ON MY SEAT, I HAD TO CALL ONE OF THE INTAKE MEMBER TO CLEAN UP MY SEAT, HE HIMSELF WAS SHOCKED. TRULY WAS NOT HAPPY THIS TIME. More

Kudos to Lexus of Rockville Center Service Team In response to my negative review of the service department of Lexus of Rockville Center, I agreed to have my 2015 ES 350 detailed inside and out afte In response to my negative review of the service department of Lexus of Rockville Center, I agreed to have my 2015 ES 350 detailed inside and out after an apologetic conversation with Mr. Martinez. He arranged for the car to be picked up, provided a loaner and returned the car in pristeen condition . The pick up and delivery valets were prompt and courteous and provided all necessary documentation. He said he would make ithe car look new and indeed it does, both inside and out. So, kudos to Mr. Martinez and the service department. I am happy to say that I am now a satisfied customer, giving you a 5 star rating and thank you for sprucing up my ES 350. More

Poor service at Lexus of Rockville Center Took my 15 Lexus ES 350 in for Second complimentary service on May2. Had a 1pm appointment. Was looking forward to the lunch but was told by the wait Took my 15 Lexus ES 350 in for Second complimentary service on May2. Had a 1pm appointment. Was looking forward to the lunch but was told by the waiting area attendant that it was "all finished" Don't advertise what you can't deliver. Waiting area was quite messy, dirty cups all over, crumbs on the couches, carpet stained, ladies room needed a cleaning. When I was told the car was ready, I noticed the interior was not vacuumed, and the mats were stained and dirty which was not the case when I handed the car over. I wonder what else they claimed on the work order was done and was not. Very disappointed with the service. Not what you would expect from a luxury car service center. In all fairness, they did offer me an interior detailing at my convenience but I don't think I'll make the trip back there to get it done. I haven't heard from the service manager, Juan Martinez. More

awful service bought a used, certified IS250. Service was awful. Title was somehow delayed 3 weeks and received no phone calls. I had to call numerous times. Right bought a used, certified IS250. Service was awful. Title was somehow delayed 3 weeks and received no phone calls. I had to call numerous times. Right after I picked up the car I received a recall notice. When i asked the used car manager why it wasn't taken care in the weeks it was sitting waiting for a title I got no answer but was promised a quick response. That was 19 months ago. Experience with the fellow trying to sell me add ons was cute too. He was my best buddy until he realized I wasn't interested and just about threw me out of his office. Had another experience with the service department just recently. Brought the car in because of a low pressure light. The tech said tire had a nail which they do not handle. No problem. Brought it into my local shop owner who could not find a nail. Oh, the light has not come back on. However, the car picked up a clump of tar from a just redone parking lot that I picked up. It was on the same tire that supposedly had the nail.I heard the wheel thumping and my local shop owner took 20 minutes to scrape off the tar. When I called the dealer to complain that the tech should have noted the tar on my tire and that this would have been the professional thing to do I was told the service manager would call me right back. That was about a month ago., Still waiting. There is actually more, but I do not want to bore anyone Bottom line- an awful dealership. More

They will prey on you and trick you Ok so lexus put a recall on the throttle body in my GS300. My check engine light came on and the code from auto zone said throttle body was bad. Shoul Ok so lexus put a recall on the throttle body in my GS300. My check engine light came on and the code from auto zone said throttle body was bad. Should be simple but NOOO! The service center lady told me that her mechanics had to check it and that would cost over a $125 and then if they concluded the same thing then they would replace the part. They concluded that they needed $300 more for more diagnosis!!! So I took my car, bought the throttle body part from ebay for $240 and replaced it at another shop for $40!!! Total of $280. I wish I had never heard of this place or of a recall. I felt helpless and violated by this place. More

Exceptional Customer Service Being 56 years old, i have purchased many vehicles and have dealt with several customer service reps. I can positively say that dealing with Michele Being 56 years old, i have purchased many vehicles and have dealt with several customer service reps. I can positively say that dealing with Michele has been a great experience. She demonstrates a high level of of enthusiasm, knowledge and is very proficient in her job. She has changed my perspective of the dealership. It"s because of her i will contiune to service my vehicle at this dealership. Thanks Michele for always there when i reach out in need of service. More

Brought my 2010 Lexus ES 350 for routine service(oil change, inspection, tire problem and possible battery problem). Car was delivered to me completed very rapidly by Mr.Cabrera plus they even changed change, inspection, tire problem and possible battery problem). Car was delivered to me completed very rapidly by Mr.Cabrera plus they even changed my battery at no charge since they said it was a little weak and they did not want me to have a problem during the cold winter months. Eric was friendly, courteous and he took the place of my old advisor who had left. I inquired about a Platinum extended 3 year warranty on the car since the mileage was low. Mr. Jacobson, the assistant service mgr. sat down and patiently told me about the extended warranty and answered all questions, of which I had many. I called him back later and agreed to purchase it and he even gave me a slight discount. I picked up the extended warranty this morning and was treated courteously and the procedure went quickly with little fuss. Even the valet service guys were nice and friendly. I love the dealership and the extended warranty cost a lot less than trading in my auto and buying a new one, especially since the car runs super, thanks to the service over the past 4 years at this dealer. More

Eric was very friendly and courteous as well as helping me with the problem I came in for. He made this a great experience, an asset to your company. me with the problem I came in for. He made this a great experience, an asset to your company. More

I purchased my certified pre-owned Lexus ES 350 from the dishonest criminals at Lexus West Kendall in Florida. When I received the vehicle in NY (via transportation trailer) I was extremely disappointed wit dishonest criminals at Lexus West Kendall in Florida. When I received the vehicle in NY (via transportation trailer) I was extremely disappointed with the condition of the car especially the clay like consistency of my dashboard. I called corporate Lexus and they told me to take it to my local Lexus dealer. I immediately took it to Lexus in Rockville Center without an appointment for answers. Without hesitation the service manager CJ came out and addressed my MANY concerns and even offered to check and adjust the tire pressure at no charge to turn off the 'tire pressure dashboard error light'. The following day my dashboard lit up like a Christmas tree with service engine warning lights. I made an appointment and took it in for diagnostic and the service manager CJ AGAIN went above and beyond to assist me with his extensive knowledge. The service writer Eric was also very professional and was very detailed with my diagnostic concerns. He took me to their lounge and encouraged me to utilize their amazing free massage as it will take a while as they carefully diagnose and resolve my engine issues. He continuously kept me updated as to the progress of the repair. The approval was granted for the warranty replacement of my dashboard as it was below the Lexus Standard. I took the vehicle back for the replacement and AGAIN was given personalized and professional treatment. Thanks to the honest, professional and knowledgeable employees at Lexus Rockville Center, especially CJ and Eric, ALL of my concerns were resolved to maintain the Lexus Standard. I highly recommend this Dealer Service Center for all your Lexus needs!!! More

I had transmission shifting problem with my 2005 Lexus ES 330. I brought it in to Rockville Center Lexus and met with service manager Mr. Craig Jacobson. I describe the car performance to him. He immediately 330. I brought it in to Rockville Center Lexus and met with service manager Mr. Craig Jacobson. I describe the car performance to him. He immediately aknowledge my concern and explain in details what might be the problem, what can be done to elimanate it, and how it will take to complete the repair. The repair took a little more time than anticipated but Mr. Craig kept me updated with reasons why it's taking longer than expected. Mr. Craig express total Professionalism and Friendliness. More