Lexus of Rockville Centre - Service Center

After a service employee accidently damaged our car after a service visit, the dealership went above and beyond by fixing the damage, and refunding the service fee!! Above and beyond. Don't go anywhere a service visit, the dealership went above and beyond by fixing the damage, and refunding the service fee!! Above and beyond. Don't go anywhere else in the Tri State Area for a Lexus. More

This was my first time to Lexus of Rockville centre, it will not be my last. I have been to other dealerships in the past and this was by far my best experience. The staff especially my service consultant will not be my last. I have been to other dealerships in the past and this was by far my best experience. The staff especially my service consultant Eric was professional and friendly. They explained the entire process to me and made me feel like family and I will definitely recommend to everyone I know. I drove all the way from Brooklyn and will continue to do so. More

I went to the dealership for a noise concern in the engine , I spoke with the service manager Mr. Martinez . it was a great experience , Mr. Martinez was very helpful . I wold recommend him to all engine , I spoke with the service manager Mr. Martinez . it was a great experience , Mr. Martinez was very helpful . I wold recommend him to all my friends , he was very friendly and patient . they took care of me in a timely fashion with a loaner vehicle , the process only took few minutes , I was very impress . I will not hesitate to recommend this dealership . thank you very much . More

This dealership will rip-you off! Go somewhere else. I This dealership will rip-you off! Go somewhere else. I was there 9/15/12, they charged me $836 for a the same radiator that you can get for $492 in This dealership will rip-you off! Go somewhere else. I was there 9/15/12, they charged me $836 for a the same radiator that you can get for $492 in LEXUS MANHATTAN. This is the first time I checked their prices comparing other dealers. Risa Greenfield who handled my business since 2006 never return messages...Yes, you read it right, never returned messages. For 6 years, I called 4 times, left 4 messages and get 0 returns. Talk about excellent service they try to sell when they want you to buy there. More

2 things: 1st: I brought my car in for 30k mile 2 things: 1st: I brought my car in for 30k mile service, had $150 worth of stuff stolen out of my car. 2nd: Because Lexus of Queens screwed 2 things: 1st: I brought my car in for 30k mile service, had $150 worth of stuff stolen out of my car. 2nd: Because Lexus of Queens screwed me out of my warranty repair, I figured I might try Lexus of Rockville Centre, since this is where I purchased my car, I figure they might actually do me right by honoring my warranty. I figured wrong. After my visit to Queens, turned out my tail light bulb burned out, so I brought my car in for 2 warranty repairs, a burned out tail light and a defective control box for my passenger side mirror(the mechanism that controls the power function and auto tilt for the side mirrors). The service adviser completely lied to me and said because of an accident I was in that was no where near my side mirror, the warranty was voided. The reason the warranty was voided was because, according to the "adviser" was because the shop I had my car repaired at, a shop I was referred to by the dealership mind you, repainted my entire car for whatever reason including my passenger side door and THAT was the reason my warranty was voided. Because the body shop I was referred to by the dealership to have my car repaired, opened up my passenger side door panel to paint the door and my warranty was voided. He said because of the accident, it must have caused some electrical malfunction and he would have to charge me 3 tech hours to diagnose the problem. He then also said my tail light was out for the same electrical issue and could not replace the bulb under warranty. I later took my car to my local mechanic, he swapped the passenger side control box with my driver side box (which was working), and magically my passenger side mirror worked while hooked up to a properly functioning control box, all of which took less than 30 minutes to diagnose. My mechanic later then swapped out the bulb in my tail light and like magic that started working too. The worst part is, in all likelihood the techs didn't lift a finger on my car because Kenneth probably pulled up the documentation from Queens, yet he STILL tried to charge me for a diagnosis hour. Talk about stealerships!!! More

Brought a used 2006 lexus es 330 from another lexus dealer with out warranty on my 3 day of owning this vehicle the battery light came on the dash board and i smelled buring called lexus of rockville a dealer with out warranty on my 3 day of owning this vehicle the battery light came on the dash board and i smelled buring called lexus of rockville and they told me to bring it in they checked my lexus out told me that they couldn't find ANYTHING wrong with the car.that's kinda of strange they charge me 170.00 diagnostic fee and sent me on my way .2wks later the battery light and all the dash board lights came on again i called ralph giron and he said bring the car back ,it breaks down on my way bringing it back to them i called manager Juan Martinez and he told me to call road side service no help the car has no warranty so i had to get my own tow to the dealer and when i got there they told me they had no loaner's to give me and i told them my daughter was graduating the next day they didn't even offer a rental.The next day Ralph called around 3:00 why so late my car was towed to them on thurs eve it's fri to tell me that it's the alternator and they won't have it until tomorrow sat so now i have no car for the wknd and why when i brought it to them the first time 2 wks ago they didnt find that out instead of taking my money resetting the battery light and sent me on my way now i have been inconvienced and broke down had to pay for my own tow and they told me it cost 800.00 to fix SMH @ LEXUS OF ROCKVILLE CENTER. ROBBERY WITH A SMILE ON THEIR FACES More

Buying the car was a pleasure. The deal was made within a couple of hours. My salesman was great (however, I don't remember his name). The service has been excellent. Having a masseuse, or nail person i a couple of hours. My salesman was great (however, I don't remember his name). The service has been excellent. Having a masseuse, or nail person is an added bonus. The coffee and food makes the experience pleasant. The service department is very perfessional and completes work in a timely fashion. More

they were able to supply me with a loaner for longer than they had too, and were able to pinpoint exactly what my problem was. they also explained everything thoroughly enough for me to understand, me not be they had too, and were able to pinpoint exactly what my problem was. they also explained everything thoroughly enough for me to understand, me not being a car person. extremely friendly as well More

Terrible service. Extremely long wait. Lack of communication between employees. The only benefit is a comfortable waiting room. I would not recommend for future business. communication between employees. The only benefit is a comfortable waiting room. I would not recommend for future business. More