Lexus of Rockville Centre - Service Center

I just want to thank Risa Greenfield for a job well done. I never looked forward to having my car serviced but Risa was very prepared and got me in an out quickly. This is my first Lexus and now I know wh I never looked forward to having my car serviced but Risa was very prepared and got me in an out quickly. This is my first Lexus and now I know why people keep going back to Lexus...it's the service. By the way...I got a complimentary back massage while I waited. Very relaxed experience....hahaha. Thanks Risa keep up the good work. More

Do not service your Lexus here. Can you imagine going for service on your Lexus because the side mirror was stolen and the casing ripped off, getting a price, leaving the car, and the next day receiving a ph service on your Lexus because the side mirror was stolen and the casing ripped off, getting a price, leaving the car, and the next day receiving a phone call to ask if we had the mirror? WHAT WOULD I BE DOING WITH THE MIRROR? That's why the car was brought in. It turns out that I had been given a price for just the casing. When I was given a new price and decided to go through insurance, I was told pictures couldn't be taken because the casing was already mounted. When I did contact my insurance company (GEICO, who I have found to be very reliable), I was told that this supposedly now discounted price was more than I should have paid for the entire replacement. More

My RX-350 was in for a recall. The service mgr said we needed brakes and tires. Since they were over priced on tires (double Goodyears price) I decided to take the car to Goodyear to have the tires and b needed brakes and tires. Since they were over priced on tires (double Goodyears price) I decided to take the car to Goodyear to have the tires and brakes done. I instructed Goodyear to replace the tires and to install new brakes on the front of the vehicle. After 1 hour, I got a call from the shop asking me "why" I wanted brakes. I told them that Lexus of Rockville Centre advised me the car was in need of brakes (and not safe) I was invited in to view the brakes, and was shown that they were at least 40% brake pads still available! A co-worker also bought his car at this dealer. When I decided to tell him what happened, before i could finish, he said, "dont tell me, they told you that you need brakes!!" I was shocked when he told me of a similar experience. Hearing this, I decided to call the dealers manager, Keith Drago. He claimed that he was investigating, and that this was not his normal practice. update :10/2010 -- the manager (Keith) was instrumental in bringing this poor "service" experience to a happy ending. He acknowledged a "bad egg" in the group, and worked to rectify and satisfy our complaint. We purchased another car from him, and in the end are satisfied with the result. More

I always ask for John when my car is in for service. I make sure I don't get Nicole. I've never waited for more than an hour or else they will give a loaner car. In addition, the car always comes back c make sure I don't get Nicole. I've never waited for more than an hour or else they will give a loaner car. In addition, the car always comes back clean and vacuumed. I honestly can't complain about the service, I've only had good experiences with them. More