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Lexus of Rockville Centre - Service Center
Freeport, NY
309 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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309 Reviews of Lexus of Rockville Centre - Service Center
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September 27, 2023
Another disappointing experience at lexus of Freeport. After it raining the last few days, I noticed the inside visor was wet around the drivers side of my sunroof in my 2017 Lexus RX-350. I immediatel After it raining the last few days, I noticed the inside visor was wet around the drivers side of my sunroof in my 2017 Lexus RX-350. I immediately brought it in for service. Lexus of Freeport looked at my vehicle, and my service advisor, Carlos, told me I " should call my insurance company because this is a very expensive job". I needed "mold remediation services and everything on the drivers side needs to be ripped out and replaced". I asked him how much it costs if I wasn't going to use insurance and he said the labor involved is over $5;000. alone, not counting the parts. I told him not to do the work just my NYS inspection,, and I'd be going for a second opinion. I called Ray Catena Lexus in Monmouth NJ who scheduled me an appointment for today. I went in told them what's going on with the car (not mentioning what just happened in Freeport), and they checked my vehicle out. An hour later they came back with my keys and told me "your sunroof drains were clogged so we blew out both sides, you should probably do that with every service. We checked the car, your seals are fine & there's no water accumulated on the floor and no mold inside, so you're good to go ." They handed me my keys and sent me on my way.... No charge!!!! This isn't the first time Lexus of Freeport told me I needed expensive work done when the car didn't. I use to love going to lexus of Rockville Center & I trusted them with my vehicle. Ever since that dealership was sold and they built a 'state of the art dealership in Freeport", I don't trust the Freeport service department, and rightfully so! It's apparent to me now, that someone has to pay for that new dealership; but it shouldn't be on my dime; by me being told I need services that I really don't. That's called FRAUD!!!! I won't be back! Trust me, I'll pay the tolls and spend 3 hours traveling to use Ray Catena Lexus of Monmouth any & everyday over Lexus of Freeport. Having a dealership you can trust means everything! P.s. the only reason I rated Lexus of Freeport 1 star was the inspection was free of charge.... otherwise they deserve a ZERO! More
by Mrshyde821
Employees Worked With
Service dept Carlos
September 24, 2023
The best place ever recommend to everyone. Good service, good people. Very good mechanics. Excellent mechanics Definitely recommend Good service, good people. Very good mechanics. Excellent mechanics Definitely recommend More
by robertzargarov
Employees Worked With
Clement Max Corriette, Freddy Batista, Dawn Stripp, Sheila T Mancuso, Rigaud Simon, Molly Retinger
September 21, 2023
My service at Lexus of Freeport was impeccable for the first visit. My service advisor Joseph Day, who was incredibly knowledgable and charistmatic went above, and surely beyond in regards to having my ve first visit. My service advisor Joseph Day, who was incredibly knowledgable and charistmatic went above, and surely beyond in regards to having my vehicle delivered in a timely manner as well as informing me of any questions I had. Will take my car here always More
by Mark
Employees Worked With
Joseph Day
September 03, 2023
This dealership has moved to a better location and the service is simply superb. The Service Manager, Everett Greenidge, goes beyond expectations to ensure that the customer is satisfied. I greatly apprec service is simply superb. The Service Manager, Everett Greenidge, goes beyond expectations to ensure that the customer is satisfied. I greatly appreciated his help to resolve my issue. More
by artist
Employees Worked With
Everett Greenidge
August 28, 2023
I had a recent service visit and Charlie service advisor was excellent! I didn’t have to wait too long and Charlie kept me up to date of what was going on as I was waiting for my car to be done. was excellent! I didn’t have to wait too long and Charlie kept me up to date of what was going on as I was waiting for my car to be done. More
by mikeydimez
Employees Worked With
Charlie
August 25, 2023
Hi! The service in my car was perfect so, they take a care of me and I really appreciate that therefore Lexus of Freeport is the best. The service in my car was perfect so, they take a care of me and I really appreciate that therefore Lexus of Freeport is the best. More
by dreamrentacar2010
Employees Worked With
Everett
August 23, 2023
Awesome, very knowledgeable,helpful,great personality Friendly, get things done, most of all great customer service. Need more people like Charley. Friendly, get things done, most of all great customer service. Need more people like Charley. More
by Winston
Employees Worked With
Charley
