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Lexus of Greenwood Village
Greenwood Village, CO
574 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 574 reviews
December 18, 2020
Scheduled service. A little disappointed with an ongoing problem which hasn’t been able to be resolved. I have been assured this will be addressed at a later date. problem which hasn’t been able to be resolved. I have been assured this will be addressed at a later date. More
by Carol
Employees Worked With
Kyle
December 10, 2020
I tried to buy a used car from Kuni Lexus but the service and response time was lousy and the information they gave me was false. cheezy outfit! and response time was lousy and the information they gave me was false. cheezy outfit! More
by erics
Employees Worked With
Angela Drake, Jared Heilmann
December 07, 2020
Angela Drake gave us the most excellent sales experience I have ever had. She is a joy to be around and we’ll be getting our next vehicle from her as well. I have ever had. She is a joy to be around and we’ll be getting our next vehicle from her as well. More
by morganstake
Employees Worked With
Kelly Kennedy, Jesum Elgheriani, Angela Drake
December 04, 2020
Purchasing a vehicle can be a daunting task but the service I received at Kuni was nothing short of spectacular. Upon entering the dealership, I was kindly greeted by Gail, whom pointed me in the r service I received at Kuni was nothing short of spectacular. Upon entering the dealership, I was kindly greeted by Gail, whom pointed me in the right direction and checked in on me throughout my visit. (So thankful for her being very attentive!) Once I met with the sales representatives, the process was smooth. I told them exactly what I was looking for and they were able to accommodate my needs. I took a look at one of the SUV’s I saw online and decided to take it for a test drive, I fell in love almost immediately (of course) and wanted to move forward with my purchase. Kevin Lee, made sure that the paperwork was all together prior to presenting it to me and it was a quick yet very informative process to get through the most grueling portion of purchasing a car…financing. I was thankful for his knowledge at this time. Once it was all said and done, I drove my new car home and am very satisfied with my purchase! No buyers remorse here. The service team at Kuni Lexus take their time and make sure that I left knowing how to handle my car, since it is a BMW and my first nice car in my adult experience, I wanted to be extra careful. Kelly has been a pleasure to work with and I appreciate him taking the time to ensure my car was in tip top shape! I am thankful to the entire staff and will be sure to recommend this dealership to friends and family in search of a car! More
by madischroeder40
Employees Worked With
Kelly Kennedy
November 19, 2020
Went into the Greenwood Village location as a walk-in as I was in the neighborhood at other dealerships looking to purchase a used Lexus. I provided pretty specific guidelines for what I was looking for an I was in the neighborhood at other dealerships looking to purchase a used Lexus. I provided pretty specific guidelines for what I was looking for and then was paired with a sales woman by the name of Addie, who looked at their inventory list to meet my specific budget. I advised her I was not looking to finance and wanted to purchase a vehicle in all cash. We went through a few options that didn't appeal to me and then found one that was close to my needs. However, the price point was above my budget and I advised them of such. She kept insisting that if I wanted a nice car that I would have to stretch my budget and kept trying to get me to finance the difference, even though I insisted I didn't want to finance at least 10 times. She then kept insisting that was the car I wanted even though I told her that while the car was ideal, the price point was too high. She then let out very clear and audible "ugh" like she was disgusted with how particular I was trying to be with my purchase. I let her know this was a big deal for me and that it wasn't a small amount of money. She then told me I was looking for a unicorn and that perhaps buying from a dealership wasn't suited for me but quickly added that she would never buy from a private deal. The pretentiousness was so thick in the air you could cut it with a butter knife. Any person serious about buying a car and spending a reasonable amount of money should be searching for a unicorn... At this point, it was just more condescending comments and gestures and I decided it was time to leave. Usually, I don't post reviews but this left such a bad taste in my mouth I felt I had no other option. More
by Eugene
Employees Worked With
Angela Drake
October 28, 2020
I have never had such a poor buying and service experience from a dealer in my life. A few months ago I came in looking to test drive a certified GX460. I made an appointment online and upon arrivi experience from a dealer in my life. A few months ago I came in looking to test drive a certified GX460. I made an appointment online and upon arriving met with Addie. We let her know we were also looking at the new 2021 Toyota 4Runner as they were similar in price. She then proceeded to tell us the 2021s for the 4Runners weren't in stock and the GXs were in high demand. I corrected her and told her actually after working with a few Toyota dealers they were landing in a matter of weeks. She pulled around the car and after giving it a once over determined that it had too much body damage. We did take it for a test drive as a final deciding factor between the Toyota and the Lexus. Upon returning we let her know that this was not the car for us and that we had decided a black exterior and a tan interior were out (what we had test driven). She kept suggesting other others after we told her no as they didn't meet the requirements (black exterior, tan interior and not certified). We let her know we were in the process of buying a house and weren't ready at this time. We also wanted to pay down our truck a little more. She then began to give us a hard time about how if we weren't paying if off why did we need to pay it down more. Ultimately she finally insinuated "don't come back unless you find the car you want and waste my time". I felt absolutely horrible about myself. I was "test driving" because I was trying to decide! My husband was upset she was telling us how to spend our money. Fast forward 2 months. I reached back out to Addie about a certified GX that seemed to tick all the boxes. I wanted to give her the benefit of the doubt as well as dreaded having her see me with another sales man. We made the 20ish min trek to the dealer where we made an appointment to see the vehicle. She had my personal number as well. When we arrived we were told the vehicle was out on another test drive by people who had walked into the dealership and "liked the way that one looked". We then waited for 20min for them to return. During that time she blew more smoke up our xxxxx and said that we couldn't finance through another lender as it could take 6 weeks for them to get their money (not true). We told her who we were financing with, an employee only credit union. She was like "oh we work with them and can quote them". No lady, you can't. Of course a manager came over and apologized that the car wasn't there but they had a strict "no hold" policy" Then why did I make an appointment? Show them another car. Somehow we made the deal. They had us take a picture with the car prior to meeting with finance and deal being done (suckering you in to thinking the car is yours). You'd think we would then go our separate ways right? Wrong. Addie knew nothing of the cars features, after a quick google I found I could remote start the car from my phone and fob. When trying to activate the car Lexus informed me that there had been a recall within a recall that was missed on a certified vehicle and that I would need to take it back into lexus. 3 Days later I was back at the dealership. After pulling up to service I waited in my car for a few minutes. No one came over, I then got out of the car and stood in the bay hoping someone would tell me what to do. This was my first time at a Lexus service center. 4 people walked by me and either ignored or made eye contact and kept walking. Finally I went up to the podem and asked what I should do. They apologized and finally someone helped me. I had told them on the phone what Lexus had said to me however I didn't know that the update would take 4 hours so had opted to wait. After 1hr and 45min and being told "just 15 more min" I went and found my check in person. He told me they were verifying the update and once Lexus gave them the go a head it would be a 4 hour update. I asked him why he didn't tell me this sooner and that I would have taken a loaner car an not wasted almost 2 hours in their waiting room. The remote start from the phone still didn't work when I picked up the car the following morning. They suggested it could just a few more hours. After lunch I finally called Lexus myself and found out that a tech specialist would then need to enter a code into the car and that I needed to go back to the dealership. Please note that I haven't even owned the car for a week. I finally called the dealership letting them know how dissatisfied I had been with the entire experience. I was directed to Jared, a sales manager. I told him what had happened. He said he would have service come out and "look at the car" and take it back to the dealership if they couldn't fix it. 3 hours later I heard nothing so called him back. He said he would walk over and have them call me. 2 hours later at almost 6pm I was told they would have someone come out tomorrow. Fast forward to today, they have told me they can't make it out tomorrow. This experience will be posted to all review channels for this dealership. I expected better of a Lexus dealer. More
by nonya
Employees Worked With
Addie
October 27, 2020
I have been a Kuni customer since 2000, while Kuni was still on south Broadway. I have purchased cars from Kuni and I have Kuni do all the service work including installing snow tires. I cannot recall a still on south Broadway. I have purchased cars from Kuni and I have Kuni do all the service work including installing snow tires. I cannot recall any bad experience I have had at Kuni but I can recall many very pleasant experiences at Kuni. I enjoy laughing and that is one thing I get to do at Kuni. I have referred friends to Kuni that have also purchased cars from Kuni and have had very good experiences at Kuni. My most recent dealings at Kuni have been with Chris Neira, Angela Drake, and Dennis Sullivan all of whom were very professional, helpful, and friendly. And I got to laugh! More
by Frank
Employees Worked With
Dennis Sullivan, Angela Drake, Chris Neira, Idoo Genovez
October 23, 2020
I have received excellent customer services with Kuni Lexus. These services have involved roadside service with a previous Lexus, as well as the purchase and services of my new RX350. Thanks to Pierre Lexus. These services have involved roadside service with a previous Lexus, as well as the purchase and services of my new RX350. Thanks to Pierre Essame, Nate Hoffman, and Tyler Swing for their positive attitudes and excellent services. More
by ehball6
Employees Worked With
Tyler Swing, Technology Specialist -(5), Pierre Essama, Chris Konzen, Nate Hoffman, David Lee
October 05, 2020
We arranged to meet in CastleRock - the sales guy was an hour and 15 minutes late. The vehicle was FILTHY inside and out... when my wife took it home and started cleaning it up... she discovered 3 cigarette hour and 15 minutes late. The vehicle was FILTHY inside and out... when my wife took it home and started cleaning it up... she discovered 3 cigarette burns in this "one-owner" "non-smoker" car.. complete misrepresentation... that is just the start. We will never set foot in Kuni Lexus ever again. They don't deserve to be Lexus dealers. More like Crazy Herman. Worst car buying experience... ever. More
by funkfool
Employees Worked With
Bryson Gardell
