Lexus of Greenwood Village

Warning to Potential Customers I was extremely disappointed in my experience with this dealership. This was my 1st ever experience with Lexus; I've owed several different brands of I was extremely disappointed in my experience with this dealership. This was my 1st ever experience with Lexus; I've owed several different brands of cars, but this time I decided to give Lexus a try. Upon my 1st visit, I had an appointment with a sales rep (Don Wood) before I came in; I also spoke to him on the phone the morning before my appointment. When I arrived, I was early so he was still with other clients; however, over an hour after my appointment time I was still wandering around the store without a sales rep. Finally someone else came to help me, but it was not Don who I had the appointment with (I came to find out later, the reason he ditched me was because he was with "Gold level clients" so apparently I wasn't important enough to him). That day, the numbers weren't adding up to where I wanted them so I decided to wait and bring my husband in on a different day to help with the decision. One reason the numbers weren't where I wanted them to be was because they were offering me about $3000 less for my trade in than other dealerships were offering me (I went to several including Jaguar, Jeep, Cadillac, Lincoln, etc before visiting Lexus). Also, the next day or so I was called to be informed that the numbers weren’t even correct that they offered me. After thinking about it over the course of a few days, I brought my husband in to look too and spoke with Don again, who again brought another sales rep in to “assist” (but I did NOT have an appointment this time, so that's understandable). My husband and I found a beautiful new 2017 Lexus that we liked so we decided to buy it. They never did increase our trade in value, but we really liked the car so we decided to go through with the deal anyway. The new Lexus that we chose had scratches on 2 of the rims - the sales rep that was assisting, Pierre, was bound and determined to let us leave the lot with scratched up rims. We literally had to threaten to walk away from the deal (and we would have) if they did not fix the issue. Their solution was to switch them out with another car on the lot - I'm sorry to whoever gets the Blue 2017 RX350; you have scratched rims. So here we are about 2 weeks after the signing of the contract - I get a call from the finance department.... turns out, they made a mistake on the contract on the tax section - ....and expect for us to give them over $700 more on the spot!!! My 1st thought was: isn't this a Lexus dealership - and a "Lexus Plus Dealership" at that, shouldn't they have done it right the 1st time, or at least caught it before now? To fix it they had to re-do the contract by mail because they didn’t want a salesperson to “waste their day” bringing me the new contract. When I received the contract via Fed-Ex, one of the documents were STILL INCORRECT so I called Archer in finance to tell him that I can’t sign that section and he had the nerve to have an attitude with me and was rude and unprofessional. When you are spending that much money, I would think a little more respect would be in order, especially when I’m just trying to deal with THEIR MISTAKE. By everything that has happened up to this point, I'm beyond frustrated. Additionally, here I am over 2 weeks later and the financing company who financed my trade-in STILL HASN'T BEEN PAID so I am literally responsible for not only my new car payment, but my old one as well at this point. I called the Kuni Lexus finance department and was told that THE PAYOFF HASN’T EVEN BEEN SENT YET! I was expecting much more from Lexus, especially from "Lexus Plus". I love my new car, but I will not be dealing with this dealership again; I really hope other Lexus dealers are much more professional. More

Mark Olegario was an awesome salesperson to work with Couldn't have asked for a better sales person than Mark Olegario. Friendly, knowledgeable, and accommodating. The facilities at Kuni Lexus are first Couldn't have asked for a better sales person than Mark Olegario. Friendly, knowledgeable, and accommodating. The facilities at Kuni Lexus are first class, especially the customer area. More

Amazing experience I want to say thank you so much to Angela Drake along with the Kuni dealership for making my buying experience so amazing. Angela was so wonderful to I want to say thank you so much to Angela Drake along with the Kuni dealership for making my buying experience so amazing. Angela was so wonderful to work with. She helped me find the perfect vehicle for me. I love my RX 350 so much. Perfect exterior and interior color along with all the extra options. Angela was always patient, knowledgeable and very helpful. I could not be more happy. I highly recommend her as a first rate sales executive. I live in Colorado Springs and made several trips to Denver on my search for the right vehicle. It was well worth every mile and time spent driving and the number one reason I did was because of Angela Drake.. I will forever be a Lexus customer! More

Best exsperiance in purchasing a car I went on line and saw a car that I wanted, 2008 Toyota Avalon XLS. I called the dealership and ask if the car was still available. Sal answered the I went on line and saw a car that I wanted, 2008 Toyota Avalon XLS. I called the dealership and ask if the car was still available. Sal answered the phone and he indicated that the car was still available, I went to Kuni Lexus of Greenwood Village, We took the car for a test drive. Sal is very professional, he also explained that there was no "Dealer Prep or Handling fees" up front pricing. I would highly recommend Kuni Lexus to anyone looking for new or used car. The people terrific and the plase is spotless. When you go' ask for Sal DeLeon. More

The best car buying experience of my life! I do a LOT of research before I buy a car. I had my choices narrowed down to a handful and every sales person I encountered knew less about their car I do a LOT of research before I buy a car. I had my choices narrowed down to a handful and every sales person I encountered knew less about their car than I did. It was frustrating to say the least. Then I went to Kuni Lexus and met Bryson Gardell and was beyond thrilled about how knowledgeable he was about everything. Plus he was an absolute pleasure to work with! And he even indulged me as I went back and forth on the interior color, which I greatly appreciated! There was no pressure of any kind and Kuni gives you their bottom line so there's no haggling needed. I really do mean it when I say it was the best car buying experience of my life! More

My Kuni experience I flew into Denver with the intention of finding a used Lexus SUV. After meeting Sal, he helped me to find the car that matched exactly to my everythi I flew into Denver with the intention of finding a used Lexus SUV. After meeting Sal, he helped me to find the car that matched exactly to my everything on my wish list. I do not enjoy the car buying process, but Kuni, with its non negotiating policy, actually relieved me of my anxieties and made the entire experience pleasant and easy. There was no pressure, only hospitality and the desire to help meet your needs. Sal was always in touch and made sure everything was perfect before I drove myself back home. I also feel he is still just a phone call away. The dealership itself is beautiful, and full of amenities. An overall wonderful outcome after a very long search. Thank you! More

Excellent Service! I recently purchased a 2012 Range Rover Evoque from Kuni Lexus in Greenwood Village. My sales representative Sal, went above and beyond to provide me I recently purchased a 2012 Range Rover Evoque from Kuni Lexus in Greenwood Village. My sales representative Sal, went above and beyond to provide me with an excellent, no pressure sales experience! The dealership also included a 30 day or 1000 mile warranty at no additional cost! If you are in the market for a new or used vehicle I highly recommend Kuni Lexus. SS More

Certified Pre-own Vehicle Purchase My experience can be summed up in one word. Excellent! I worked with Angela Drake throughout the entire process and she was absolutely wonderful! S My experience can be summed up in one word. Excellent! I worked with Angela Drake throughout the entire process and she was absolutely wonderful! She is by far the best sales person I have dealt with. She provided prompt service and answered all of my questions. On top of it all, there was no pressure to purchase a vehicle. When it came time to wrap up the paperwork and pick up the vehicle, I was in and out in a couple of hours. More

Certified Pre-owned Vehicle Purchase The service I received during the purchase process was outstanding. All my questions and concerns were answered honestly and sincerely. I was not The service I received during the purchase process was outstanding. All my questions and concerns were answered honestly and sincerely. I was not pressured into buying the vehicle and was given ample time to make up my mind. The minor vehicle defects were corrected prior to leaving the dealership. Thank you again for the wonderful service! More

quick,easy and professional Great experience as always !!! sal was knowledgeable, professional and polite !!! Would definetly use him again if possible ... great dealership with Great experience as always !!! sal was knowledgeable, professional and polite !!! Would definetly use him again if possible ... great dealership with very nice feel and easy location to get too ... overall very satisfying More