Lexus of Greenwood Village
Greenwood Village, CO
Filter Reviews by Keyword
By Type
Showing 574 reviews
Certified Pre-owned Vehicle Purchase The service I received during the purchase process was outstanding. All my questions and concerns were answered honestly and sincerely. I was not The service I received during the purchase process was outstanding. All my questions and concerns were answered honestly and sincerely. I was not pressured into buying the vehicle and was given ample time to make up my mind. The minor vehicle defects were corrected prior to leaving the dealership. Thank you again for the wonderful service! More
quick,easy and professional Great experience as always !!! sal was knowledgeable, professional and polite !!! Would definetly use him again if possible ... great dealership with Great experience as always !!! sal was knowledgeable, professional and polite !!! Would definetly use him again if possible ... great dealership with very nice feel and easy location to get too ... overall very satisfying More
Great Experience at Kuni Bryson Gardell is an excellent sales person. He takes the time to listen to his clients and is very detail oriented. He is persistent without being Bryson Gardell is an excellent sales person. He takes the time to listen to his clients and is very detail oriented. He is persistent without being pushy, and strives to go the extra mile in order to keep customers happy. Although we did not end up buying a car from Bryson, he did a great job in providing possible options during our vehicle search. Bryson kept my wife and I in the loop on vehicles as they became available. I would recommend Bryson to anyone who is in the market to buy a luxury vehicle. Thanks Bryson. More
Horrible Service!!! I had to find someone after waiting 30 minutes to have them check me in. I took names and will be reporting this crew to the office. I was here to get I had to find someone after waiting 30 minutes to have them check me in. I took names and will be reporting this crew to the office. I was here to get an oil change. I was told it would be another 90 minutes on top of my 30 minutes of waiting. After I complained I was told they would take care of my oil change. I felt they saw what happened after I complained. I'm glad they took responsibility for the horrible service that happened. I don't wish bad customer service on anyone. More
Bryson (the ROCKSTAR)! The old adage regarding excellent customer service still shines brightly at Kuni Lexus! Our salesman, Bryson Gardell was professional, patient and ex The old adage regarding excellent customer service still shines brightly at Kuni Lexus! Our salesman, Bryson Gardell was professional, patient and extremely knowledgeable about the Lexus product. He listened to what was important to us in a vehicle and diligently explained all the options which ultimately aided in the purchase of our new RX 350! Bryson, thank you for the BEST car buying experience ever. Kudos.... More
No one from the Service department would return my calls In the last 2-3 days I called several times the service department to be able to talk to someone and ask some questions about my car and pricing for a In the last 2-3 days I called several times the service department to be able to talk to someone and ask some questions about my car and pricing for a service and I had not been able to get through to anyone (they are all busy). Every time I would leave my name and number and still no calls. I was told that at one time an email was sent and my question/case was assigned to a Service Advisor Don Goller whom I left him a long voice message with the details and the info that I was looking for and still no call back. I called again a couple of times and they took my name and number and what I was looking for and still no calls. I understand that it is very busy this week, but if I was promised several times that someone would get back to me that they would or they can just say, sorry we cannot get to you till next week. More
Salesperson was EXCELLENT Bryson was helpful and professional and not pushy. When I found out the design on the Lexus did not meet my needs ( didn't like high console) and it w Bryson was helpful and professional and not pushy. When I found out the design on the Lexus did not meet my needs ( didn't like high console) and it was something he couldn't change except by buying. Pre owned car , he still took time to help me compare other cars from other companies. That is exceptional. More
Friendly, diligent sales staff. Our first visit to Kuni Lexus was in early October. We wanted to purchase a 2016 RX350. Sal did his best, but we were not able to get one in the color Our first visit to Kuni Lexus was in early October. We wanted to purchase a 2016 RX350. Sal did his best, but we were not able to get one in the color and with the options we wanted. Sal kept checking inventory for us every day. Last week the "perfect" RX350 came in, and Sal contacted us immediately. We made the purchase a couple days later. Definitely appreciate the upfront pricing. Jesum assisted us the day of the purchase as Sal was out of the office that day. Jesum was very helpful and knowledgable. Did a great job explaining/demonstrating how to use the options/technology on the vehicle. The only reason I did not give a 5 star rating is because we were disappointed in the trade-in price the dealership offered on the vehicle we wanted to trade (we decided not to trade it and are selling it on consignment with a local car dealership). More
Excellent Experience with a Lexus Plus Dealer 2nd vehicle bought here but the first that my wife came in to pick out. Normally, she's not one for wanting to be part of the car buying experience bu 2nd vehicle bought here but the first that my wife came in to pick out. Normally, she's not one for wanting to be part of the car buying experience but since she was particular about what she wanted in her Lexus, she agreed to come in. Jack was FANTASTIC and spent plenty of time with her individually. I felt it was critical that Jack be able to sell to my wife individually to address what she wanted in a car and cater to her alone versus selling to both of us. He took ample time narrowing down wants and needs and took plenty of time to walk through all the functionality of the car and offered to continue to be available to answer questions 24/7 going forward with his personal cell provided. The store is now a Lexus Plus dealership:. One price that's more than fair and their service is top notch. The paperwork process took a bit less than an hour so if time was an issue, we could have been in and out quick. The bulk of the time was for our benefit from picking out the right vehicle for her to talking all the time needed to cover all the functionality and capabilities of the car. The best part for me - Jack and the Kuni staff treated her like a valued customer, no bias towards gender. I wholeheartedly thank Jack and the entire Kuni team for a great car buying experience. If you're in the market, give Jack a call. He will take great car of you! More
Simple and enjoyable Very good experience. The sales person was knowledgeable and friendly. I liked dealing with only one person the whole time. The entire dealership i Very good experience. The sales person was knowledgeable and friendly. I liked dealing with only one person the whole time. The entire dealership is a very inviting and customer friendly More

