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Lexus of Greenwood Village
Greenwood Village, CO
557 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 557 reviews
May 14, 2015
Outstanding Customer Service - I felt like a princess! Although the power was out when I brought my car in for recall service, they got me right in to one of the only working computers. Within minutes, I w Although the power was out when I brought my car in for recall service, they got me right in to one of the only working computers. Within minutes, I was on the road in a shiny new loaner. The next day, I got a call, a text and an email, letting me know my car was ready. When I arrived, I was greeted with my name in lights, and escorted to the waiting area. Before I was seated, I was called in, and on my way in less than 5 mintues. The gentlemen assisting me were friendly, and professional, giving me back a freshly washed car with a tank full of gas! I felt like royalty! More
by Princess for a day
Employees Worked With
I'm not sure who helped me since they worked so fast!, Jeff Valley
Helpful May 13, 2015
Great facility, great people and top quality service I have had nothing but top quality service and a high level of professionalism from all the people I have come into contact with at Kuni Lexus of Gree I have had nothing but top quality service and a high level of professionalism from all the people I have come into contact with at Kuni Lexus of Greenwood Village. I appreciate the relaxed sales approach, the efficiency of the service department and the friendliness of the staff who very kindly serve me a snack and cappuccino whilst I wait for my car to be washed. It's a great facility and most importantly, I love my vehicle. Thanks Kuni Lexus.....keep doing what you are doing! More
by TessaT
Employees Worked With
Danny Tyson, Travis Martell
May 11, 2015
Excellence on all levels Going into Kuni Lexus is an event not a chore! This dealership reflects excellence at every level just like the Lexus product! I have had occasion to Going into Kuni Lexus is an event not a chore! This dealership reflects excellence at every level just like the Lexus product! I have had occasion to interact with both Service and Parts, and in each instance the Customer Care Representative went above and beyond the "usual" scope of care. A guest almost begs to wait for a service so that the gorgeous lounge can be enjoyed! Marilyn Newell More
by Marilyn
Employees Worked With
Kevin Alexander, Kelly Kennedy
May 09, 2015
Excellent and friendly dealership I bought my lx570 and recommended my sister, she also bought a brand new rx350. The salesman were great. I like taking my car for oil change because t I bought my lx570 and recommended my sister, she also bought a brand new rx350. The salesman were great. I like taking my car for oil change because the serviceman all are very friendly. I usually see bill Vogel or clay mills very polite gentleman. You just have to go see for yourself. That place is lively. More
by Coloradolx
Employees Worked With
Bill Vogel, Clay Mills
May 08, 2015
Pre-owned Purchase I went to Kuni to return a parts purchase (full credit with absolutely no hassle). While there, I thought I'd take a look at a used Lexus they had ad I went to Kuni to return a parts purchase (full credit with absolutely no hassle). While there, I thought I'd take a look at a used Lexus they had advertised. My BMW had some issues and I wasn't sure they would take in in trade. We haggled some about that, but they gave me a good trade price, all things considered, and I drove away in the Lexus. My sale person -- Ray -- did a very good job, and all of the Kuni personnel I dealt with were first class professionals. This is a quality store. The Lexus I bought had been thoroughly gone over and they had brought it up to a very high quality before delivery. I am very pleased. Brian Spillane More
by Denverbrian
Employees Worked With
Shawn Evans, Archer Goodman, Ray Belanger
May 06, 2015
First class professional dealership experience. My wife and I recently purchased a new Lexus IS 350 F Sport at Kuni Lexus in Greenwood Village. Our experience was first class from the beautiful fac My wife and I recently purchased a new Lexus IS 350 F Sport at Kuni Lexus in Greenwood Village. Our experience was first class from the beautiful facility to the experienced and knowledgeable employees to the hands on one-on-one personal attention with each individual with whom we interacted. The aesthetics and amenities of the facility and the professional demeanor of the staff truly represents the aura of "Luxury" for which Lexus is known. Not only was the sales person extremely well versed on the product but was able to meet our price point and cordially facilitated our purchase of this magnificent automobile. More
by Bob
Employees Worked With
Greg Stanton, Archer Goodman, Bryson Gardell, John Fleming
April 22, 2015
Highly recommended dealership! My husband and I purchased a Lexus NX from Kuni Lexus of Greenwood Village. Every part of the experience far exceeded our expectations! This truly rem My husband and I purchased a Lexus NX from Kuni Lexus of Greenwood Village. Every part of the experience far exceeded our expectations! This truly remarkable dealership lives up to a first-class “Lexus experience.” Every person we dealt with from initial contact to delivery of our vehicle listened to our needs, wishes, and budget, intuitively provided us information of alternative choices, and following our purchase, provided one-on-one training so that we could easily transition into enjoying all of the cutting-edge features in our new vehicle. Management sets the tone and expectations for an organization and General Manager, Shawn Evans, leads by example. He has created an atmosphere that is polished, welcoming, professional, and elegant, with a staff that is extremely knowledgeable about their products and the industry, yet not pushy. If you are interested in a luxury automobile that is matched with a first-class luxury experience, I highly recommend Kuni Lexus of Greenwood Village. More
by ThrilledBuyer
Employees Worked With
Thom Trumble, Don Hervieux, Shawn Evans, Brian Sheridan
April 18, 2015
Found the perfect car; miscommunication w/finance manager Kuni Lexus in Greenwood has a beautiful facility. Its sales personnel are professional and dressed the part. When I came in on Saturday, April 18th, Kuni Lexus in Greenwood has a beautiful facility. Its sales personnel are professional and dressed the part. When I came in on Saturday, April 18th, I was referred to Danny, one of their used car personnel. Danny was knowledgeable and very good at his job. He knew the vehicle he was selling and, as a sales person, was very good at his job! After we had gone back and forth for a while, we had come to an agreement on a purchase price/price for my trade in, and decided to move forward with the sale. Here is where we ran into the problem. I have purchased five cars over the last couple of years from different dealerships in different states. I am very familiar with different sales techniques and what is required by law to purchase a vehicle. The finance manager for Kuni, Richi, was summoned when I stated that I did not want to fill out a credit application. I had a dealer check from my bank on hand and was ready to go. The finance manager stated a bunch of things about 9/11, Homeland Security, and the legal necessity for me to sign my approval for him to pull my credit report. For those unaware, there is no legal requirement, law, or regulation that states a car dealership needs to run your credit for the sale of the vehicle. Having my credit run is no big deal, of course. After your first initial credit report pull (which was done by my bank) there should be no further impact to your credit score. What I did not appreciate was being lied to. When I called out the Finance Manager, he basically doubled down, stating that "no car dealership in Colorado would sell me a car without running a credit application" and continued to carry on about how he "had to due to law". When I asked for a regulation/law, he couldn't cite one, and instead showed me a piece of paper concerning OFAC. I read up on OFAC, and while it is a requirement for cash buyers, it does not require any sort of "credit check". In the final moments of my day here, before leaving without any car/sale, I told the finance manager that if it was a "dealership requirement", they can do what they please, but that the main reason I was leaving was that I was being lied to about what is necessary to buy a car. Also, I checked with four more dealers in the Denver area, and all of them stated they could take a dealer check without running my credit. Huh. See here: http://www.edmunds.com/car-buying/car-dealership-credit-report-scams-and-the-patriot-act.html EDIT: Having become very upset over my discussion with the finance manager, I ended up writing (what I hope!) was a polite e-mail about my concerns to Mr. Shawn Evans. The next day, I received a phone call from Mr Evans regarding the events that transpired the previous day. I was able to discuss my concerns w/Mr Evans and Mr Carni, which led to a better understanding of their dealership protocols and a hashing out of our miscommunication. Thereafter, the dealership ended up bending over backward to ensure I got the car I wanted at a fair price while making the entire process as simple as possible. While I felt I did have to be a bit of a pain (sorry, gentlemen!), in the end I walked away with a car I love from a team of people who worked their hardest to make my life easy. You know what? I think I would buy another car here. Also, the facility is still -outrageously- nice. More
by HodorGrizelda
Employees Worked With
Danny Tyson, Archer Goodman, Richi Carni
April 17, 2015
Always a pleasure It is always a pleasure to work with the staff at Kuni Lexus. The level of service is consistently high among all staff members and they all go out of It is always a pleasure to work with the staff at Kuni Lexus. The level of service is consistently high among all staff members and they all go out of their way regarding customer satisfaction. More
by keg72
Employees Worked With
Thom Trumble, Marshall Colston, Gary Taylor, Shawn Evans
April 17, 2015
Lexus RX 350 F Sport Brian Sheridan was excellent from the car show through to the completion of the deal. Bryson taught us all about the Lexus and Dutch in financing was Brian Sheridan was excellent from the car show through to the completion of the deal. Bryson taught us all about the Lexus and Dutch in financing was very professional as well. Loved the Dealership and all the amenities. GREAT JOB! More
by andymac
Employees Worked With
Dutch, Shawn Evans, Brian Sheridan, Bryson Gardell
