Lexus of Greenwood Village

Kuni's service department is the best. This is the main reason I continue to be a Lexus customer. Anyone can sell a car...a lot can sell good cars....the service department at Kuni makes the deal for me. T reason I continue to be a Lexus customer. Anyone can sell a car...a lot can sell good cars....the service department at Kuni makes the deal for me. Their continuity of the same service writers helps me to know that I will be placed with someone that knows me and my car. I would like a receptionist to make the appointments instead of getting random service people to answer the phone, so I can book what I need with a service rep that I like to work with. That said, there is always one (and only one to date) service rep that I avoid. Thanks, for doing a great job! More

The service is always excellent at Kuni Lexus. We are always personally treated and receive excellent service. Jeff Kidwell was in constabt communication with us regarding our need for service. We had a always personally treated and receive excellent service. Jeff Kidwell was in constabt communication with us regarding our need for service. We had a battery that was going "dead". The service department was fantastic. We showed up without an appointment and were given a loaner while the service department checked out the need for a new battery. We received emails and phone calls stating that we needed a new battery. The price was fair and our old battery got pro-rated. We definitely enjoy our Lexus 400 H and the continued excellent service from Kuni Lexus. More

I had a dead battery. The 800# Roadside Assistance was not responsive, so I called Kuni Lexus. Within 10 minutes, Nate was at my car with jumper cables and got me going. He even offered to pick me up not responsive, so I called Kuni Lexus. Within 10 minutes, Nate was at my car with jumper cables and got me going. He even offered to pick me up at my house and drive me to where the car had broken down. Unfortunately, the battery died again the next morning. Agan, he came immediately and jump started it again. This time I drove it directly to Kuni Lexus and received excellent service from Pierre, who drove me to my house while the new battery was installed -- which they did within an hour. Kuni Lexus has outstanding service representatives. This is my third Lexus from Kuni and they have a customer for life. Please thank Nate, Jared and Pierre for me. Susan Blake Smith More

We actually decided to take our Toyota to Lexus due to a recent rough experience with another dealership, and had a phenomenal experience with Kuni Lexus and the Assistant Service Manager, Chad Smith. The recent rough experience with another dealership, and had a phenomenal experience with Kuni Lexus and the Assistant Service Manager, Chad Smith. The overall process was very smooth, he inspected our car, we then spoke about what sort of items would be looked at, he entered our information in to the system, we were given a time frame for pick up and off we went. (We were also offered a loaner vehicle, but did not need it at the time.) We were also very impressed by the customer waiting area available to us, it was very clean, nicely arranged, had a great kids area, and offered very nice amenities. After approx. an hour and a half (which was sooner than expected) we were given a call that our vehicle was ready. When we arrived to pick up our vehicle, it was ready and waiting for us. Kuni had done a thorough inspection and actually even found a screw in our tire that we had not known about. The car also looked amazing! They had done a immaculate job of cleaning the vehicle, which was highly unexpected! Our bill for the oil change service and tire repair was reasonable, and we felt as though our business was truly appreciated. Thank you to Kuni Lexus, and Chad Smith for making our first experience a great one! More

I needed an oil change and the car had a very strong burning smell that I could not identify. It turns out that there was a plastic grocery bag that had melted to the bottom of the car. The service te burning smell that I could not identify. It turns out that there was a plastic grocery bag that had melted to the bottom of the car. The service team did not charge me for the work to remove the plastic. The service team is always very polite. More

Dave Nichols was very good at listening and sincerely friendly. He made buying a new car an easy experience. From helping me choose which vehicle to test drive to teaching me the tricks of how to manag friendly. He made buying a new car an easy experience. From helping me choose which vehicle to test drive to teaching me the tricks of how to manage the various controls, he was patient, kind and warm. I highly recommend this dealership and Dave Nichols. You'll leave feeling good about the overall experience. More

I have never experienced anythig like this before when purchasing a vehicle. I am a Caddilac owner and people might think it would be hard to beat "The caddilac experience". Wrong. The people I met and purchasing a vehicle. I am a Caddilac owner and people might think it would be hard to beat "The caddilac experience". Wrong. The people I met and the way I was treated from the time I first walked in the showroom to the time I drove my new Lexus 450h home was the most pleasant and fun time anyone buying a new vehicle could have. From the receptionist to the assistant general manager everyone made Diana and I feel like family. Actually now, we are Lexus family. Please read my comments about Scott Bakay on his web site scott_bakay@kunilexus.com. I must tell you about my time with Scott Mendelson. What a great guy! He too made the time we spent in his office a warm friendly experience. Kuni Lexus can be proud of a gentleman like him. He is a knowledable, non pressure super nice guy. And, with a sence of humor. I always like that. Like Rambo said.....I vill be bach! More

If you can believe it, this was our 7th Lexus purchase between my husband and I with Kuni Lexus. They've always treated us extremely well and that's why we continue to come back. For me, there's no other between my husband and I with Kuni Lexus. They've always treated us extremely well and that's why we continue to come back. For me, there's no other choice but to purchase a Lexus as I've become spoiled by the luxury and reliability that they offer. This most recent experience with my purchase of the GX 460 was exceptional! With my lease soon to expire I went in wanting to assess my options. I'd been in approx. 6 months ago as well to do the same and it wasn't the right time for me to make a decision but Scott Bakay stayed in touch with me over that period of time and I knew I wanted to work with him now that it was time to make a decision. He helped me look at the option of buying out my lease, selling it to a private buyer, trading it in, etc. and genuinely talked through the pro's and cons of each. He's not your every day sale person but is sincerely interested in helping you make the "right" decision. Coming from a banking background he even talked about the tax benefits from leasing vs. buying, etc. WOW...what great value he added to the process. Turns out that they didn't have the specific car I wanted with the premium package, color and a few options but he found it and had it in the show room for me within weeks. Again, with no pressue to buy he allowed me time to make the decision and in the end I decided to purchase the vehicle and am extremely happy with the car as it's everything I was looking for! Thank you Scott for an incredible experience. You're personable, professional and extremely fun...anyone would be fortuanate to get the opportunity to work with you. More

I had to turn in my lease car, and though not looking for a Lexus, Scott stayed in contact to help me find the best car for me. He didn't push me toward a higher priced car, but gave me the info he knew abou a Lexus, Scott stayed in contact to help me find the best car for me. He didn't push me toward a higher priced car, but gave me the info he knew about all cars available. Closing process was perfect. Got the deal I needed to make it work. More

I've had service performed on my car at Kuni Lexus 3 or 4 times now and am always happy with the the experience. The staff is always friendly and willing to go the extra mile for you. I've worked mostly with times now and am always happy with the the experience. The staff is always friendly and willing to go the extra mile for you. I've worked mostly with Travis Martell, a service consultant there, who I've been very happy with. Repair wise they really seem to be on top of it and without a push for unnecessary extras. As an added bonus they provide free practically brand new loaner cars off of their lot and after the service is performed your car comes back to you cleaned better than I've ever been able to do myself. Even with all the extra frills I feel like they are competitive price wise. I'd definitely recommend them... More