Back

Lexus of Henderson - Service Center

Henderson , NV

4.8
5,017 Reviews

5,017 Reviews of Lexus of Henderson - Service Center

Sort by
September 03, 2021

Outstanding, fast service. Excellent communication and professionalism. Service was personalized since I’ve been a Lexus of Henderson customer for many years. Courteous, definitely outstanding service fro More

by Pdaisy012
Recommend Dealer
Yes
Employees Worked With
Tito J D' Leon Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin, Service Dept
Sep 07, 2021 -

Lexus of Henderson responded

This feedback truly made our day! Thank you for sharing your kind words about your experiences with us - your loyal business is deeply appreciated. Drive safe and see you next time, from the entire Lexus of Henderson team!

September 03, 2021

We are very happy with the level of service and commitment that the folks at Lexus of Henderson provide. They are honest, fair, quick and helpful. More

by PMULLEN9724
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 06, 2021 -

Lexus of Henderson responded

We appreciate your confidence in our team to get the job done. Drive safely, and we hope to see you back at Lexus of Henderson!

September 03, 2021

Very happy and satisfied with the service I got for my Lexuz Rx 350. Jayce M my service manager was so nice and wonderful, accommodating and knowledgeable to the point of exceeding my expectations.He eve More

by BOLIGUIN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jayce Messer
Sep 03, 2021 -

Lexus of Henderson responded

Thanks for trusting us to take care of your Lexus RS 350! We're thrilled that Jayce was kind and accommodating--thanks for giving him a shoutout. We appreciate your kind words here at Lexus of Henderson!

September 02, 2021

They were on time, fast and very friendly. The waiting area was comfortable. I live in north Las Vegas and it’s worth the 30 min drive. More

by QWENTOYA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyler
Sep 03, 2021 -

Lexus of Henderson responded

We are so pleased we could deliver a five-star service experience! Thank you for the great feedback. Have a great day!

September 02, 2021

Excellent Service, I had a battery installed and I payed 120 dollars for installation not including miscellaneous fees. Really? Inflation on the rise and no car wash. More

by Nsalama9
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
2.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 18, 2021 -

Lexus of Henderson responded

Thanks for taking the time to leave us some feedback. I'm pleased that you had an excellent service experience, but I'm sorry to hear that you were frustrated with the price. We take customer feedback very seriously, so I appreciate your comments. Please let me know if there's anything we can do to improve your experience next time. Best, Craig Kelly - Service Director - 702-228-7736

September 02, 2021

Two years in a row I had to wait for an oil change for over two hours with no updates on progress or explanation why it was taking so long, and no car wash (because it's being refurbished which is fine, b More

by Kim
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jayce
Oct 18, 2021 -

Lexus of Henderson responded

Kim - We try to deliver a seamless experience and I am so sorry if your visit took longer than anticipated. I will discuss these details with my team so we can improve moving forward. Thank you, Craig Kelly - Service Director - 702-228-7736

September 02, 2021

I drive from the lakes 5 min away from the Lexus on Sahara ala way to Lexus in Henderson cause the energy and Randy are so much kind and friendly More

by L
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy service
Sep 03, 2021 -

Lexus of Henderson responded

It truly means so much that you go out of your way to work with all of us here at Lexus of Henderson! We will be sure to give your kudos to Randy. Thank you for being such a great customer and we look forward to helping you again next time!

September 02, 2021

Randy was very helpful and courteous. Everyone i came in contact with was cordial. Car done quickly;I hope with quality. I cant tell unless it breaks down. More

by Charlotte
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dont know Craig Kelly but Randy Auyeung. Service consultant was great.
Sep 03, 2021 -

Lexus of Henderson responded

Thank you for the feedback, Charlotte! We are happy to hear Randy was able to assist you successfully. Please feel free to give us a call or stop by if there is anything else the Lexus of Henderson team can do for you. Safe travels!

September 02, 2021

Great service. Tyler is always great as well always let’s me know what needs to be done for my car very helpful. Everything was perfect More

by ALEXKBC1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fabian Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyler
Sep 03, 2021 -

Lexus of Henderson responded

Thank you for trusting our team with your business and your vehicle! We are thrilled that you have had such terrific experiences with Tyler and the team here at Lexus of Henderson. Drive safely and we'll look forward to welcoming you back next time!

September 01, 2021

Great service. Thank you Randy for taking great care of my cars !!!!!! I can’t believe I have to write a minimum of 25 words though More

by ESTELLAJ80
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy
Sep 01, 2021 -

Lexus of Henderson responded

Thank you for stopping by to commend Randy! We are delighted to have you as a Lexus of Henderson customer and really appreciate this positive feedback.

...
219
...