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Lexus of Henderson - Service Center

Henderson , NV

4.7
5,187 Reviews

5,187 Reviews of Lexus of Henderson - Service Center

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August 07, 2021

Prompt friendly service, reasonably priced. Comfortable waiting area with good internet service. Clean facilities. Good beverage selection. Lounge conducive to working or relaxing. This Janine of the bette More

by JEFFREYBALL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 08, 2021 -

Lexus of Henderson responded

Thank you for the lovely review, Jeffrey, and for doing business with the Lexus of Henderson team! We hope to see you again next time!

August 07, 2021

I always have the best service at Lexus. Everyone is so attentive and friendly. I am especially happy with the communication and the follow up. More

by CANDICEARAKI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 08, 2021 -

Lexus of Henderson responded

Candice - we're glad we're providing the warm and attentive customer care we aim for! Thank you for doing business here at Lexus of Henderson and leaving such a kind review!

August 07, 2021

Always amazing! David was extra awesome and is a wonderful asset for your team! Recall was fixed in a timely manner and I was really grateful to have a loaner vehicle! Thank you again. More

by ECQUINTERO27
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Torella
Aug 07, 2021 -

Lexus of Henderson responded

Thank you for taking the time to leave us this lovely review! David is truly an asset to our team, and we're so happy that he did such an efficient and detailed job with your recall for you. It was our pleasure to take care of you at Lexus of Henderson, and we hope you have a great day!

August 06, 2021

Great quick and efficient service!! I’ll come back for all of my service!! I also like the cost choices for my service!! Thanks again. More

by Otellotenor
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 08, 2021 -

Lexus of Henderson responded

Thanks for stopping by to review Lexus of Henderson! We're glad to hear that our team provided you with a 5-star experience!

August 06, 2021

Call center need improvement. Customer service representative was not helpful or nice. When service on my car was done I was about to leave and paid attention that on my dashboard yellow light is More

by romelka_702
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Craig Kelly
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 31, 2021 -

Lexus of Henderson responded

I am sorry to hear that you are still having issues with your vehicle. We pride ourselves on meticulous, top-of-the-line work and it is disappointing that you have experienced any inconvenience related to your service. If you would be willing to discuss this further, I would appreciate the opportunity to assist you. I will look for your contact information, but please feel free to give me a call directly as well. Thank you, Craig Kelly - Service Director - 702-228-7736

August 06, 2021

Randy is an exceptional service advisor. As a long ago award winning service director for four luxury & high quality imports, I recognize quality service when displayed. Thanks, Randy More

by PEGASUS18
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy
Aug 08, 2021 -

Lexus of Henderson responded

We're thrilled to hear we're providing the top-notch service we strive for. Thank you for your review and for choosing Lexus of Henderson!

August 06, 2021

Excellent customer service. Very happy how they handle things. Henderson location have being my to go to location for 10 years now. And I never have any problems. Highly recommend. More

by INNA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler in Service Department
Aug 08, 2021 -

Lexus of Henderson responded

The entire Lexus of Henderson team appreciates your positive review - thank you so much! We're grateful for your loyal business and look forward to seeing you again next time!

August 06, 2021

The Lexus Team as led by David is exceptional in their The Lexus Team as led by David is exceptional in their service which is what I expect. However, David still manages to exceed my expectations. I am More

by KBMCKERCHER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Turnillo
Aug 06, 2021 -

Lexus of Henderson responded

Thank you for taking the time to review us, Kay! We appreciate your support and are happy to hear that you had such a successful service experience working with David. Drive safely, and we hope to see you back at Lexus of Henderson!

August 06, 2021

Hands down such a pleasant experience!!! They went above and beyond our needs ! From getting options from other states couldn’t be any happier ! Will be purchasing another vehicle soon More

by NIKKIBART621
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Twala Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Faden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Pascual
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michelle Suson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 08, 2021 -

Lexus of Henderson responded

Feedback like this makes our day, Nikki! Thank you for doing business here at Lexus of Henderson - we look forward to seeing you back for your next vehicle purchase!

August 06, 2021

Took care of my issue with supreme efficiency, while also proriding a loaner vehicle. Every employee I interact with at this dealership treats me very well. More

by HALLOFJUSTICE66
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 08, 2021 -

Lexus of Henderson responded

Thank you for reviewing your experience - we're glad we could make it a great one! Come back again next time, from all of us here at Lexus of Henderson!

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