Lexus of Manchester - Service Center

The car dealer is suppose to supply seat belt extenders if you need them. Today I contacted you to get two seat belt extenders for our back seat of our Lexus and Rosie said, "We would have to bring the pe if you need them. Today I contacted you to get two seat belt extenders for our back seat of our Lexus and Rosie said, "We would have to bring the people who would be using the seat belt extenders down to Manchester, NH to be measured"!!! You got to be kidding me???? We have at least three different people that go places with us, some are elderly people and we are suppose to embarrass them and ask them to travel all the way to NH to get measured for a seat belt extender so they can ride in our car?? We used to own a Cadillac Deville and the Caddy dealer just gave us two different size seat belt extenders for our guest to use in the Cadillac when we had it!! But Lexus Dealership would rather we get tickets for our guests not being able to buckle up and be safe. Who are you kidding??? This has really turned us off to ever owning another LEXUS......Cadillac dealership will get our business from now on!!! THIS IS THE MOST ABSURD THING WE HAVE EVER EXPERIENCED WITH A DEALERSHIP!! DOESN'T THE LAW REQUIRE YOU TO PROVIDE FREE OF CHARGE SEAT BELT EXTENDERS FOR ALL VEHICLES???? TO KEEP PEOPLE SAFE??? NO ONE MEASURED EITHER ONE OF US FOR THE SEAT BELTS THAT CAME WITH THIS CAR....SO ARE THEY REALLY SAFE???????????????? Dick & June Normand More