
Lexus of Marin
San Rafael, CA
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I went into Lexus Marin with my partner as she bought out her lease, and ended up leasing a Lexus RZ 450 electric of my own. She’s been working with Tony for more than 10 years on leases and I can see why sh her lease, and ended up leasing a Lexus RZ 450 electric of my own. She’s been working with Tony for more than 10 years on leases and I can see why she returns every time. Tony is patient, helpful, knowledgeable and thoughtful. The dealership experience was the same. Also, the speed of the process was quick. I drove off the lot in my new electric car within 30 min after the test drive and decision. I will return again and again for the incredible service, quality cars and attentive staff. More
Upon your arrival, you’ll be greeted warmly and with great hospitality. associates are incredibly friendly and would highly recommend this place to you. great hospitality. associates are incredibly friendly and would highly recommend this place to you. More
I bought a used car with an extended warranty that was certified by Lexus of Marin. When I drove home (the dealership was already closed), I discovered that the fuel pump didn’t work. I reported the issue certified by Lexus of Marin. When I drove home (the dealership was already closed), I discovered that the fuel pump didn’t work. I reported the issue the next morning and requested to use my cancellation agreement. However, the dealer claimed they had marked it as declined—despite the fact that I had specifically asked for it to be included. They refused to refund me and instead offered a deal: if the issue wasn’t related to the car's computer, they would give me my money back. A few days later, they confirmed it was a fuel pump issue and then refused to honor the refund. In the end, I had to take the car back. I feel like they misled me multiple times. I do not recommend this dealership to anyone who doesn’t want to be deceived or end up with a car that doesn't function properly. More
Lark was extremely helpful and made it super easy for me to purchase my first car. he walked me through the entire process and made sure that I was comfortable and sure with the purchase. Seriously apprecia to purchase my first car. he walked me through the entire process and made sure that I was comfortable and sure with the purchase. Seriously appreciated his help and hospitality. More
Very professional Team very nice genuine straight forward easy process Thank you all So much i really appreciate it and already bought to cars for my brother and i … easy process Thank you all So much i really appreciate it and already bought to cars for my brother and i … More