Lexus of Marin

Good People - Positive Energy - Excellent Experience Starting with online text and then email communication with Lark, and finishing with Michelle and the finance manager (was that Bowen?). From start to Starting with online text and then email communication with Lark, and finishing with Michelle and the finance manager (was that Bowen?). From start to finish my experience with this team was the best I've had with any car dealer. First I did all of the preliminary shopping and pricing online and via text and email. This was new for me, and I felt cautious. But Lark was responsive, reassuring and helpful. Then, when I went to the dealership, everything was exactly as promised. I left with a beautiful, like-new pre-owned BMW. I must add that the teamwork and positive energy in this place is evident everywhere. Even team members not directly connected to my transaction offered help and feedback during the process. These are good people. More

Excellent customer service I got a RX450H from Lexus of Marin. The salesperson, Junior Garcia, is a very nice guy. He is humble and kind. He professionally and patiently expl I got a RX450H from Lexus of Marin. The salesperson, Junior Garcia, is a very nice guy. He is humble and kind. He professionally and patiently explained to me the function and usage of every feature in the car. He also help me set up Lexus Enform Remote after the deal was done. I would highly recommended him to you. The finance manager, Ian Haslebacher, is very good, too. Not pushy and well-prepared, he made me feel comfortable to say no to the options that I did not want to get. Overall speaking, it was an impressive car buying experience. More

Tony was very patient and kind. He explained the vehicles features and Lexus certified used warranty. Financing was quick and easy. Great service from everyone. Highly recommended. vehicles features and Lexus certified used warranty. Financing was quick and easy. Great service from everyone. Highly recommended. More

Great place to buy a car I went to a number of Lexus dealerships and I found Lexus of Marin to be the most accessible. They didn’t push, they tried to ascertain what you wante I went to a number of Lexus dealerships and I found Lexus of Marin to be the most accessible. They didn’t push, they tried to ascertain what you wanted and find it for you. They have a huge inventory. They know their stuff. So helpful. After purchasing my car I was assured that any questions I had would be answered which is comforting. Tony was wonderful. Ian in finance is a jewel. Highly recommend. More

Chris Morataya is wonderful Chris was excellent in all respects. He was honest and thorough in informing us about all aspects of our transaction. Once we received the new car he Chris was excellent in all respects. He was honest and thorough in informing us about all aspects of our transaction. Once we received the new car he patiently taught us everything we needed to know about the car’s operation and features. He even followed up with a phone call to ask if there was any further way he could serve us. Couldn’t be better! More

William exemplified what a Manager should be. He gives you 110 % undivided attention and ensures he delivers the best experience and customer service. Thank you! you 110 % undivided attention and ensures he delivers the best experience and customer service. Thank you! More

Great serve from sales manager, Wil Smith!! We love our new Lexus nx. He spent hours with us getting paper work done and giving us a good car orientation. new Lexus nx. He spent hours with us getting paper work done and giving us a good car orientation. More

Good People; poor car of car. When I picked up my new Lexus, thee were dents and scratch marks on the rear door on the passenger side. Now I'll have to make a return visit and use When I picked up my new Lexus, thee were dents and scratch marks on the rear door on the passenger side. Now I'll have to make a return visit and use a loaner car while the damage is repaired. This is the 2nd time that my car has been damaged while at the Lexus of Marin dealer. More

quoted me two lexus es300h thru email and text. when i went to dealer to test drive, one of the car has 12k more actual miles than what i was told. another one is 2k above the price they quoted me. they went to dealer to test drive, one of the car has 12k more actual miles than what i was told. another one is 2k above the price they quoted me. they told me it's a human mistake and can not hornor the price. wasted few hours of my valuable time. More

I bought 2010 lexus RX 450H there were rear trunk was not opening by auto so I refused to buy and later I received call and said it fixed , trust n bought it but issue still same . There are two more issue opening by auto so I refused to buy and later I received call and said it fixed , trust n bought it but issue still same . There are two more issues I found 1st map is not updated and 2nd is the lexus has very pet odor . On that day I have seen all the window glass was open now I understand why they leave it open . Dealer never mention about bad odor either online or sales person . My wife has allergic and everyday she has to take nasal drop and Claritin. If she can’t drive without medication or have to leave window open .I bought it from dealer because I thought it will be up to date but I was wrong . What a bad days.for me. During the paper work I asked about hybrid battery he told me , he never seen Bad hybrid battery. What a joke I called this morning about the issues but they transfer call two times and hang of the phone but no one call me back . More