Lexus of Marin

We had an appointment to test drive and potentially purchase a vehicle. I was texting with a women who knew that we were on our way. Upon arrival we were handed off to a less than enthusiastic individu purchase a vehicle. I was texting with a women who knew that we were on our way. Upon arrival we were handed off to a less than enthusiastic individual. After being left to sit at his desk he reappeared to let us know that our car had been sold earlier that day. He had a black model he wanted to show me. My car was white. He proceeded to explain to me how difficult it would be to find a white car like the one that had been sold earlier. I declined his attempt to show me the black car and suddenly without missing a beat he said that he did have a white car like the one that I had come in to purchase. He then asked me if I was planning to buy or was I just looking. It seemed to me that we had arrived at a bad time as his attention was divided. The test drive: I told him that I had a 2010 white Acura MDX that I purchased brand new. He really didn't seem all that interested in that information. I had watched some reviews on-line about the current technology so I managed to open the door but when I got in to turn the car on, I turned it off :/ I was immediately reprimanded for doing that. I have never driven a hybrid vehicle and but he should have known that through a thorough meet and greet process but as I stated before he didnt seem all that interested in us. Anyway, I felt robbed of the experience of turning my new hybrid car on for the first time and couldn't care less at that point if I went home with a car or not. I am happy that the negotiations fell through. I will be buying a new car from a different Lexus dealership. More

TDear Team Lexus of Marin, I want to extend a sincere thank you to the entire team, especially Brandon Duerksen, Jenifer Alvarado, and Eric Kwa, for your outstanding assistance during a challenging time. thank you to the entire team, especially Brandon Duerksen, Jenifer Alvarado, and Eric Kwa, for your outstanding assistance during a challenging time. Your prompt and professional help in providing a replacement car after our accident was greatly appreciated. Your dedication and excellent customer service truly made a difference. Keep up the fantastic work, and thank you once again for your support! Wishing you all continued success, good health, and safety. Best regards, VS More

Professional and friendly service. Sales woman, Lyana gave us warm welcome and made car buying process so easy. This dealer has transparency invoice of vehicle price and is working for Sales woman, Lyana gave us warm welcome and made car buying process so easy. This dealer has transparency invoice of vehicle price and is working for customers. Highly recommend this dealer to my friends. More

Received an auto price quote for the car, so I requested a total out the door price for the vehicle. I never got a reply, so I'm guessing the dealer was not interested in making a sale. a total out the door price for the vehicle. I never got a reply, so I'm guessing the dealer was not interested in making a sale. More

Most Pleasent car purchase ever. Everything was upfront and open, no high pressure . I will highly recommend to others Everything was upfront and open, no high pressure . I will highly recommend to others More

everyone in the dealership was very helpful, specially my sales person I believe his name is Juan Sanchez his the best answered all my questions! sales person I believe his name is Juan Sanchez his the best answered all my questions! More

Jaun provided all the necessary questions and paperwork without even asking. Car was clean and detailed nicely. without even asking. Car was clean and detailed nicely. More

The salesperson Lyana was very helpful and friendly. She made the buying process very easy and quick. She made the buying process very easy and quick. More

Junior Garcia was extremely helpful and provided excellent service in assisting us in purchasing our new Lexus 450h and explaining the updated tech functions. excellent service in assisting us in purchasing our new Lexus 450h and explaining the updated tech functions. More

The sales person, Juan, was extremely helpful in explaining all the features of the car. The finance department provided detailed answers to our questions about leasing. explaining all the features of the car. The finance department provided detailed answers to our questions about leasing. More