Lexus of Marin

My husband does not know I’m writing this review but our family is feels completely hurt by Lexus Marin. First, i would like to thank Daniel (car buyer there) his efforts in no way reflects the poor review. family is feels completely hurt by Lexus Marin. First, i would like to thank Daniel (car buyer there) his efforts in no way reflects the poor review. Mr. Deng has and will go the xtra mile for his customers hands down a great asset. It’s just too bad his efforts are being wasted at Lexus Marin. My husband sold his vehicle to LM and because of a nationwide hack the only payment could come from Zelle. We have never done Zelle so we admit a single number was wrong which has now turned into a nightmare of receiving payment for our vehicle. Our car was sold on Thursday and we will maybe receive payment Monday. 5 DAYS AFTER SIGNING OVER YOUR VEHICLE YOU MAY RECEIVE PAYMENT AT A TIME DETERMINED WHEN BANK OF AMERICA FEELS LIKE IT. THERE ARE NO BACKUP PLANS IN PLACE OR MANAGERS TO HELP OUT.IF ANYTHING IS WRONG WITH YOUR PAPERWORK BE PREPARED TO WAIT A WEEK WHILE YOUR VEHICLE HAS ALREADY BEEN SIGNED OVER. YOU WILL BE OFFERED NOTHING BUT EXCUSES WHY MARIN LEXUS CANNOT PAY YOU FOR YOUR VEHICLE. MY HUSBAND IS NOW ON THE PHONE WITH OUR CREDITORS WHO DO NOT TAKE EXCUSES FOR PAYMENT. I would have given a zero if I could. My husband’s 46th birthday is today has been ruined by LM. More

I was looking for RX350H from at least 8-9 months ago and I was communicating with Lacey DiAngelo. Finally she met my goals and we got the deal. Sales person Junior is very nice and easy to work with. Fina I was communicating with Lacey DiAngelo. Finally she met my goals and we got the deal. Sales person Junior is very nice and easy to work with. Finaly, we got the good deal and love the car. More

Though the dealership is very accessible from the highway, the place itself is a dump. Certainly, could use a face lift and a customer friendly ambience. The average rating is for the place and the highway, the place itself is a dump. Certainly, could use a face lift and a customer friendly ambience. The average rating is for the place and the accounts manager/person doing the paperwork. We found him to be curt and quite rude. The salesperson Michelle Rodas deserves a five star plus. She was very thorough and friendly and needs to be commended for explaining the features of the vehicle and getting it for delivery on-time. All other poor ratings in this survey are related to the back-office interactions not the salesperson. More

Very good service. Michelle really explained the workings of the NX250 well. Thank you for the great deal. Michelle really explained the workings of the NX250 well. Thank you for the great deal. More

Smooth process decent amount test drive time informative questions answered easy to talk to thanks for the kind greetings questions answered easy to talk to thanks for the kind greetings More

Great experience! The whole process was very smooth and the sales staff was attentive to all our questions. They went out of their way to help us with the set up of ou The whole process was very smooth and the sales staff was attentive to all our questions. They went out of their way to help us with the set up of our Tesla and provided us with a tutorial. They even contacted us later to see how we were doing. Great customer service. More

Quick and easy process. No haggling or pushing unwanted add ons. Great communication and didn’t have to wait long for the car we wanted. No haggling or pushing unwanted add ons. Great communication and didn’t have to wait long for the car we wanted. More

Buying a new car can be a stressful experience. Working with William Morris was nothing but positive. Will is professional, helpful, knowledgeable, and patient. Christian Vela was also helpful. We Working with William Morris was nothing but positive. Will is professional, helpful, knowledgeable, and patient. Christian Vela was also helpful. We would gladly work with them again. Thanks for providing the kind of service that we look for but don’t often find. More

Had a great experience working with Lark at Lexus of Marin. He was very knowledgeable and made the experience of buying a car so easy. I appreciate the constant communication and just overall a great ex Marin. He was very knowledgeable and made the experience of buying a car so easy. I appreciate the constant communication and just overall a great experience More

Great service and hospitality, we came to test drive and shop around and we ended up drove one home. shop around and we ended up drove one home. More