This is my first Lexus. I spent a lot of time researching vehicles; this was my third on a list of six cars to check out. I never got to the remaining three! From the moment I chose Lexus, the process and experience with Lexus of Merillville was great. I never felt pressured, harassed or hurried during this process. Marc, Rick and Roxann were absolutely wonderful. All of my questions before, during and after the sale have been answered promptly. Everyone took their time with me and were patient and knowledgeable. Communication was thorough. There were no surprises when I came to pick up my car and I just can't say enough about this dealership and the people I encountered. My next car will also be a Lexus and I have no plans of going anywhere else!