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Lexus of Murray

Murray, UT

Overview
Reviews
4.7
1,042 Reviews
At Lexus of Murray, We Hear You. You might expect a car company’s top priority to be cars, but not at Lexus of Murray. To us, people are number one (though cars are still a close second). That’s why our favorite three words are We Hear You. They say so much without us having to say much at all. When we listen to our customers and put their needs first, quality vehicle selection, fair prices, reliable service, and a welcoming environment are all a given.
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5686 S. State Street

Murray, UT

84107

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Showing 1,042 reviews

August 29, 2024

They were very helpful, friendly and there was no pressure. They were never in a hurry, they were always patient, kind and accommodating. More

by bjmcbride3
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Stephanie & Richard
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August 28, 2024

Took our car in yesterday for service and we waited three hours for an oil change no communication and I highly wouldn’t recommend using this service anymore but since it’s at least car, I have to More

by qcarter74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon
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Aug 31, 2024 -

Lexus of Murray responded

I apologize if your recent visit left you feeling disappointed with the wait time and lack of communication. Your time is valuable, and it's frustrating to wait longer than expected, especially without updates. We strive to improve based on feedback like yours, and I would like the chance to ensure a better experience for you moving forward. If we haven’t already connected, please reach out to me directly so we can address your concerns. Thank you for bringing this to my attention. - Marc Wright, Service Manager, 801-573-5303

August 28, 2024

Friendly, professional, timely, and respectful. Great service from Steph and JR. Highly recommended. Best in town. More

by stephane.beaudin
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Stephanie and JR
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Aug 28, 2024 -

stephane.beaudin responded

Best experience I ever had buying a used vehicle. Stephanie and JR were outstanding in the service they provided. I highly recommend LHM Lexus in Murray for a stress-free car buying experience. Importantly, the vehicle I purchased - a 2014 Lexus IS 250 - is in perfect condition. Thank you LHM Lexus. Steph

August 28, 2024

Every time we get our service, our expectations are met and exceeded. So friendly and helpful. More

by Anne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon
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Aug 29, 2024 -

Lexus of Murray responded

We appreciate your business and thank you for choosing our dealership for your automotive needs. We're pleased to hear that our team was able to exceed your expectations and provide you with exceptional customer service and quality work.

August 28, 2024

We came to just look at a car we saw on line. Another car was suggested that was off sit. It was Friday and it was suggested to come Saturday AM to avoid Friday traffic. The car was pristine. Sal More

by donaree.neville
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chari, Freddy
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August 27, 2024

Great response time and very efficient and timely service. Knowledgeable service rep who helped me More

by Lonnie
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sean
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Aug 31, 2024 -

Lexus of Murray responded

We appreciate your business and thank you for choosing our dealership for your automotive needs. We're thrilled to hear that our team was able to provide you with exceptional customer service and quality work, and we hope to have the opportunity to serve you again soon.

August 26, 2024

John was excellent. Very communicative and gave me constant updates on the status of my car More

by Ray N
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Fabbi
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Aug 31, 2024 -

Lexus of Murray responded

We're pleased to hear that our team was able to provide you with excellent customer service and quality work during your visit to our dealership. Thank you for choosing us for your automotive needs and we appreciate your business.

August 24, 2024

They always take great care of me. I will continue to use LHM Lexus service! More

by Beatriz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Fabbi
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August 23, 2024

I was told I would get a loaner car when I made my appt. When I arrived was told it would take an hour to check my vehicle. And hour and a half later, no diagnosis, no loaner car. More

by tamsybell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cartet
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August 23, 2024

We contacted the company by phone and received courteous and thorough attention. Upon arrival we were met outside by James. The purchasing process was smooth and we couldn't be happier. More

by jcriswell1952
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
James
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