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Lexus of Murray
Murray, UT
1,018 Reviews
At Lexus of Murray, We Hear You. You might expect a car company’s top priority to be cars, but not at Lexus of Murray. To us, people are number one (though cars are still a close second). That’s why our favorite three words are We Hear You. They say so much without us having to say much at all. When we listen to our customers and put their needs first, quality vehicle selection, fair prices, reliable service, and a welcoming environment are all a given.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 8:30 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
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Showing 1,018 reviews
August 07, 2024
Service people were friendly and attentive. However, I booked an appointment online a week ahead and filled out the fields for service needed, which were an oil change and a check engine light However, I booked an appointment online a week ahead and filled out the fields for service needed, which were an oil change and a check engine light on. When I got there they were unprepared for the check engine service and told me the check engine light was not on, but I had to correct them by having them check again and to look at the vehicle history report in my dash. Then I was told I needed to wait 3-4 hours for the diagnosis. I asked for a loaner car because that was a long time to wait and was told I needed to book it a week ahead. Well I did it online so I feel they should have caught on with the fact that I checked the box for check engine. On top of everything the service price was ridiculous expensive. More
by agntyello
Employees Worked With
Brandon
August 07, 2024
We bought our Lexus new and have been taken such good care of by our service person Julian. Honestly, he has the best customer service we have ever had from any dealership. He takes such good care of us care of by our service person Julian. Honestly, he has the best customer service we have ever had from any dealership. He takes such good care of us each time we go for our services or anything we may need. Julian is the reason we keep going back to Lexus in Murray. . More
by sonyaoj1
Employees Worked With
Julian
August 03, 2024
Service Rep was not helpful in resolving an insurance payment issue. I was forced to do the leg work between the dealer and my insurance company. Very discouraging. payment issue. I was forced to do the leg work between the dealer and my insurance company. Very discouraging. More
by rollinstanford
Employees Worked With
Sean Nava
August 02, 2024
1) Phone calls typical also of Lexus dealership in NW. Service dept. is reliably not quickly reachable. Plus 5 times online booking failed. Frustrating. 2) Tire sensor quoted 230. when setting appointmen Service dept. is reliably not quickly reachable. Plus 5 times online booking failed. Frustrating. 2) Tire sensor quoted 230. when setting appointment; arrival quoted $300., 30 min. later had discrepancy discussion and was now HIGH 3's?! Final invoice (including oil change certificate-no other service work just these two items.). $270. Relieving or frustrating? Diagnostic quote 95/HR., arrival $190 credited toward sensor purchase. More
by Lbcnu2000
Employees Worked With
Bronson, Sean Nava
August 02, 2024
Excellent service. . on time as promised. It was a pending recall from Lexus. Clean showroom and waiting area in service department. . on time as promised. It was a pending recall from Lexus. Clean showroom and waiting area in service department. More
by Melmadhoun
Employees Worked With
Lisa Jacobson
