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Lexus of Murray

Murray, UT

Overview
Reviews
4.7
1,042 Reviews
At Lexus of Murray, We Hear You. You might expect a car company’s top priority to be cars, but not at Lexus of Murray. To us, people are number one (though cars are still a close second). That’s why our favorite three words are We Hear You. They say so much without us having to say much at all. When we listen to our customers and put their needs first, quality vehicle selection, fair prices, reliable service, and a welcoming environment are all a given.
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5686 S. State Street

Murray, UT

84107

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Showing 1,042 reviews

August 03, 2024

Stephanie satires did such a good job. i was not going to buy car that day but did anyway More

by Tidwellmarian
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Stephanie sattree
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August 03, 2024

Service Rep was not helpful in resolving an insurance payment issue. I was forced to do the leg work between the dealer and my insurance company. Very discouraging. More

by rollinstanford
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sean Nava
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Aug 04, 2024 -

Lexus of Murray responded

Rollin, I am so sorry that we failed to meet the expectations of service that we strive for on your visit. Like we discussed yesterday, Please reach out to me if there is anything I can do to help resolve this issue. On your next visit please ask for me and I’ll make sure you receive the best service experience! Thank you for taking the time to speak to me the other day. Marc wright - service director

August 02, 2024

1) Phone calls typical also of Lexus dealership in NW. Service dept. is reliably not quickly reachable. Plus 5 times online booking failed. Frustrating. 2) Tire sensor quoted 230. when setting appointmen More

by Lbcnu2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bronson, Sean Nava
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Aug 02, 2024 -

Lbcnu2000 responded

Risky bait/switch pricing 1) Tire sensor quoted $230. when setting appointment; arrival quoted 'around $300.', 30 min. later expressed discrepancy and was now informrd HIGH 3's?! Final invoice a bit over 10% higher than quote. Relieving or frustrating? Pins and needles. 2) Diagnostic quote 95/HR., arrival quoted shocking $190/hr. (also credited toward sensor purchase...phew.) But I cancelled other diagnostics. Would I return for service? Three of possible ten--odds for service return. Would have been zero if Sean had not come 'close on quoted price WITHOUT my having to esclate'. Carwash was missed, Sean quickly self-handled as well.

August 02, 2024

Excellent service. . on time as promised. It was a pending recall from Lexus. Clean showroom and waiting area in service department. More

by Melmadhoun
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa Jacobson
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August 01, 2024

Scott was wonderful to work with and help me find the right fit in my new Lexus. Thank you LHM Lexus More

by Sandy
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Scott and the sales manager
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August 01, 2024

Received the maintenance service that I came in for. Disappointed with the billing invoice. The first page was filled with 'boiler plate' wording that gave no credulous meaning of the validity of the s More

by RoBoRoss
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Nava
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Aug 02, 2024 -

Lexus of Murray responded

RoBoRoss, I am so sorry that we did not meet your expectations on your visit and I truly appreciate you bringing these canned messages to our attention. I can’t seem to find your service record based on your review name, but I would love for you to call me, so I can rectify this situation and ensure you are 100% satisfied and everything is done to your expectations. Please call me at 801-264-3650 Marc wright- service director at LHM Lexus

August 01, 2024

Never an unpleasant experience! Everyone is professional and very nice. Nice atmosphere to sit and wait for your car!! 🥰 More

by Jchairdresser
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Didn’t get his name, but so nice!
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July 31, 2024

I really like the personal service . service representative knows my vehicle .makes good effort to get things complete .he deserves a raise. More

by LCHRIS785
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
BRANDON
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July 31, 2024

Dealer provided responsive service, called me when the vehicle was ready, I am happy with service. More

by daveb0077
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Happy hairy.
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July 31, 2024

Everyone was friendly and helpful. You always felt they were looking out for your best interest. More

by Fox810
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brad Rabe
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