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Lexus of Murray
Murray, UT
1,018 Reviews
At Lexus of Murray, We Hear You. You might expect a car company’s top priority to be cars, but not at Lexus of Murray. To us, people are number one (though cars are still a close second). That’s why our favorite three words are We Hear You. They say so much without us having to say much at all. When we listen to our customers and put their needs first, quality vehicle selection, fair prices, reliable service, and a welcoming environment are all a given.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 8:30 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
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Showing 1,018 reviews
July 20, 2024
We purchased a used Sienna and it is pretty good. I only had a couple of issues. After a week, about 500 miles of driving, dashboard lights came on, and stayed on, especially when on the freeway. Com I only had a couple of issues. After a week, about 500 miles of driving, dashboard lights came on, and stayed on, especially when on the freeway. Come to find out the speed sensors were bad and have been bad for a while. When I went to the LHM Toyota dealer, they told me it would cost about $4k to fix. Not sure how LHM Lexus missed that when they inspected the van after it was traded in. The other was they had listed a fixed side mirror housing but it wasn't. That is getting fixed by them, so that's okay. The other thing is there's a rancid oil odor (gear oil) in the cabin which may or may not be caused by a transfer case leak which is actually pretty bad. They had only seen a small leak somewhere else during their inspection and had been "cleaning" the cabin each time before we checked the van out so we didn't really notice the odor. This is probably the worst issue as it burns the eyes and throat upon entering the van, and has ever since the second day we've owned it. Not very happy, hoping we can get it all fixed. All the employees I worked with were great, no complaints there, just wondering why LHM Lexus would sell a vehicle in this condition in the first place, risking the LHM and Lexus reputation. More
by dhwhitworth
Employees Worked With
Weston, Michael Pyper
July 20, 2024
Exceptional! Carter is amazing!! Efficient, high energy, friendly, customer oriented! Mandy is exceptional! Fabulous service! Carter is amazing!! Efficient, high energy, friendly, customer oriented! Mandy is exceptional! Fabulous service! More
by mshancey
Employees Worked With
Mandy, Carter
July 18, 2024
SHARYL Noble who helped us purchase our vehicle was a pleasure to work with. She was pleasant and transparent throughout the process. She is an asset to your dealership. pleasure to work with. She was pleasant and transparent throughout the process. She is an asset to your dealership. More
by Dean
Employees Worked With
SHARYL Noble, Lyndon ?
July 17, 2024
Had an appointment scheduled for 3 weeks for a new keyfob. Get to the appointment and they tell me after taking my car inside to the machanic that they didn't have the key ordered and they weren't goi keyfob. Get to the appointment and they tell me after taking my car inside to the machanic that they didn't have the key ordered and they weren't going to help me today. More
by akada1
Employees Worked With
Service Department
June 19, 2024
I had scheduled work on my Lexus es330 and they did not follow the service I asked for specifically. They added additional services I did not ask for and then charged me for those additional services. This follow the service I asked for specifically. They added additional services I did not ask for and then charged me for those additional services. This increased my bill 50% above the quoted price. They made assumptions in what additional items I might want and did not ask for clarification. They did have the part I preordered which was good. More
by Fsickles
Employees Worked With
Adam
