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Lexus of Murray

Murray, UT

Overview
Reviews
Vehicles
4.6
1,018 Reviews
At Lexus of Murray, We Hear You. You might expect a car company’s top priority to be cars, but not at Lexus of Murray. To us, people are number one (though cars are still a close second). That’s why our favorite three words are We Hear You. They say so much without us having to say much at all. When we listen to our customers and put their needs first, quality vehicle selection, fair prices, reliable service, and a welcoming environment are all a given.
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5686 S. State Street

Murray, UT

84107

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Showing 1,018 reviews

June 07, 2024

Pulled in service bay for oil change. Employees sitting down eating. Slow to get up. Porter supposed to wash our car. Nope he didn't. Advisor (Brandon) is great thus the two stars. More

by JP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brandon
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Jun 12, 2024 -

Lexus of Murray responded

Thank you for your feedback regarding your recent service visit. I apologize for the inconvenience caused by the delays and the lack of attention to your vehicle's cleanliness. It's good to hear that Brandon provided excellent service, but it's clear we fell short of your expectations in other areas. We aim to meet the Lexus standard in all aspects of our service, and your experience will help us improve. If we haven't already spoken, please reach out to me directly to discuss this further. I look forward to resolving this with you. - Mark Dowling, General Manager, (205) 837-8295

Jun 13, 2024 -

Lexus of Murray responded

Thank you for your feedback regarding your recent service visit. I apologize for the inconvenience caused by the delays and the lack of attention to your vehicle's cleanliness. It's good to hear that Brandon provided excellent service, but it's clear we fell short of your expectations in other areas. We aim to meet the Lexus standard in all aspects of our service, and your experience will help us improve. If we haven't already spoken, please reach out to me directly to discuss this further. I look forward to resolving this with you. - Mark Dowling, General Manager, (205) 837-8295

June 07, 2024

Poor experience. Customer service is bad in service department. They kept emailing me that serviced was due, but it wasn’t for either time or miles. Told me that More

by Paer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Woman service rep, tire salesman
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Jun 12, 2024 -

Lexus of Murray responded

Thank you for sharing your experience with us. I'm sorry to hear that our service did not meet your expectations and for any confusion regarding your vehicle's service requirements. If we haven't had the chance to discuss this personally, please contact me directly. I am eager to make things right for you. - Mark Dowling, General Manager, (205) 837-8295

Jun 13, 2024 -

Lexus of Murray responded

Thank you for sharing your experience with us. I'm sorry to hear that our service did not meet your expectations and for any confusion regarding your vehicle's service requirements. If we haven't had the chance to discuss this personally, please contact me directly. I am eager to make things right for you. - Mark Dowling, General Manager, (205) 837-8295

June 07, 2024

Great service, very friendly and knowledgeable. James was very responsive and made the process seemless. Stephanie and the team went above and beyond by staying late to make the sale. More

by Whitney Peterson
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
James Tambourine; Stephanie
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June 06, 2024

Radio "broken" $2880 to fix. Only needed a system upload. Very upsetting as I was about to pay that. More

by ddknapp76
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Can't remeber
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Jun 12, 2024 -

Lexus of Murray responded

I'm sorry to hear about the inconvenience you experienced with your recent oil change appointment. Waiting for over two hours for a simple service is not acceptable, and I understand your frustration. If we haven't had the chance to discuss this personally, please contact me directly. I am eager to address your concerns and make things right. - Mark Dowling, General Manager, 415.730.0100

Jun 13, 2024 -

Lexus of Murray responded

I'm sorry to hear about the inconvenience you experienced with your recent oil change appointment. Waiting for over two hours for a simple service is not acceptable, and I understand your frustration. If we haven't had the chance to discuss this personally, please contact me directly. I am eager to address your concerns and make things right. - Mark Dowling, General Manager, 415.730.0100

June 06, 2024

Very professional, knowledgeable and makes you feel important: Wonderful customer service all around! I have been going to this dealership for about 15 years. Just bought a new one. More

by shadalyn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carter
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Jun 07, 2024 -

Lexus of Murray responded

We're glad to hear that you had a positive experience at our dealership and that our team was able to assist you in a friendly and professional manner. Thank you for choosing us for your automotive needs and we hope to see you again soon.

June 06, 2024

Great service start to finish. Personnel are knowledgeable and helpful. Atmosphere is comfortable and welcoming. More

by auntiecath50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t know names
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Jun 07, 2024 -

Lexus of Murray responded

We're so pleased to hear that you had a positive experience with our dealership! Providing top-notch customer service and quality work is our top priority, and we're thrilled that our team was able to meet your expectations. Thank you for choosing us for your automotive needs, and we look forward to serving you again in the future!

June 06, 2024

The entire team made my experience incredible! From the first phone call, to the salesman, the sales manager, Gary, the finance gentleman James, and the technology guru Larry, they were all amazin More

by Jenn Kucifer
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Scott, Gary, James, Larry
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Jun 07, 2024 -

Lexus of Murray responded

We appreciate your kind words and are overjoyed to hear about your experience at our dealership. Our team works tirelessly to provide a memorable and personalized process, and it's great to hear that we were able to do that for you. We hope to see you soon for all your future automotive needs.

June 04, 2024

The people who work at Lexus are very kind. They make sure you are happy with their service on your vehicle. I highly recommend Lexus of Murray! More

by Terri
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate
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June 02, 2024

For years I have brought my cars to LHM Lexus Murray for service. I always feel that they are taking good care of me. John Fabbi was my first advisor and he’s the best. Today it was Julian and I can’t say e More

by notjameslewis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Fabbi, Julian
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June 01, 2024

Julian was very welcoming. Overall, fast and friendly service. One of the reasons why I drive a Lexus. More

by SE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julian
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