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Lexus of Murray

Murray, UT

4.7
1,042 Reviews
At Lexus of Murray, We Hear You. You might expect a car company’s top priority to be cars, but not at Lexus of Murray. To us, people are number one (though cars are still a close second). That’s why our favorite three words are We Hear You. They say so much without us having to say much at all. When we listen to our customers and put their needs first, quality vehicle selection, fair prices, reliable service, and a welcoming environment are all a given.
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5686 S. State Street

Murray, UT

84107

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Showing 1,042 reviews

June 15, 2024

I appreciate knowing what’s coming up so i can plan for it. I feel guided, not pressured. More

by LS
Recommend Dealer
Yes
Employees Worked With
Julian
June 15, 2024

Thank you Jullian Lopez for always willing to go beyond your duty to help us all, great, fast, friendly customer service. I don't want go anywhere else, you are rock!!! More

by Nazaninnour
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julian Lopez
June 15, 2024

Love this place best sales people and managers ever. Service is the best and new car is perfect. More

by sharylnoble
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
Yes
Employees Worked With
Sharyl Gary Mike and more
June 14, 2024

Great service by Julian Lopez took care of 60,000 mile service new tires alignment wipers More

by marvin
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Julian Lopez
June 14, 2024

They never let you know once your car is done. It's up to you to keep calling and checking. : ( More

by radir18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Xochil
Jun 19, 2024 -

Lexus of Murray responded

Thank you for reaching out. We understand that waiting longer than anticipated and poor communication can be frustrating. We apologize for any inconvenience that we may have caused. We take all feedback seriously and are committed to improving our processes so that we can provide the best possible customer experience. Please don't hesitate to reach out so that we can discuss your concerns in more detail. I look forward to hearing from you. - Patrick Goldwait, General Manager, (415) 730-0100

Jun 20, 2024 -

Lexus of Murray responded

Thank you for reaching out. We understand that waiting longer than anticipated and poor communication can be frustrating. We apologize for any inconvenience that we may have caused. We take all feedback seriously and are committed to improving our processes so that we can provide the best possible customer experience. Please don't hesitate to reach out so that we can discuss your concerns in more detail. I look forward to hearing from you. - Patrick Goldwait, General Manager, (415) 730-0100

June 14, 2024

Huge thanks to Julian for always making sure we are well taken care of. Since the first time he helped me he was on top of everything and ensured clear communication/expectations. I only trust Lexus dealers More

by Maria
Service Price Transparency
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Recommend Dealer
Yes
Employees Worked With
Julian & Xóchitl
June 13, 2024

Work was conducted expeditiously and attentively. The one curious feature was that the phone app provided, which was supposed to track progress of service, was not kept current. It did not indicate More

by williamp
Service Price Transparency
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Recommend Dealer
Yes
Employees Worked With
Sean Nava
June 13, 2024

Nothing to say other than Sharyl is spectacular, no pricing games. No overcharging. If you want a clean no getting beat up by sleazy car salespeople. More

by overstreet4
Sales Price Transparency
Trade-in Experience
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Recommend Dealer
Yes
Employees Worked With
Sharyl Noble, James last name not remember
June 13, 2024

My sales lady, Sharyl Noble as well as the whole sales staff went above and beyond to make my experience purchasing my new 2024 Lexus LX600 FSport extremely pleasant and easy! They treated me with respect More

by Monte
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sharyl,Gary,Lindon
June 12, 2024

Excellent and fast service. Their service team under promises and over delivers! Great communication. I have been using this service team/location for years for this reason. More

by elynn
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Mandi and a gal on her team (forgot her name :/)
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