Lexus of Murray

Was happy until Dealership etiquette was great, not so good on mechanic doing the work. RX has 29k miles on it. Not impressed at the 30k mile 'recommended service' Dealership etiquette was great, not so good on mechanic doing the work. RX has 29k miles on it. Not impressed at the 30k mile 'recommended service's that would have cost me nearly $700. Seems way overkill. I had a standard oil change/ tire rotation scheduled. All seemed fine until I got out on the freeway. Car was making a very strange noise (extra air sucking sound when I gave it gas), I drove to the next exit, opened the hood and found all the clamps holding the air intake cover were all undone. The cover was half off. Not that women are any less than men, but I am female. What if I had just left it thinking that was normal... drive till my next oil change... I am quite certain anything that had gone wrong in that time frame I would have been denied warranty work because of it. This worries me the quality of mechanics Lexus has hired. This is a very expensive car to have that type of 'oops' with. More

My service experience Sean treated me very well, quick, kind and very helpful. I always know that when I go in, I will have a great service experience. Sean treated me very well, quick, kind and very helpful. I always know that when I go in, I will have a great service experience. More

I love the customer service and how fast they completed the job. Justin was very friendly and helpful and answered all my questions. Awesome service! the job. Justin was very friendly and helpful and answered all my questions. Awesome service! More

Quick & efficient Had to drive from Idaho Falls for recall on great 2004 GX470. Completed in good time and even vacuumed interior and washed exterior. Discovered a few Had to drive from Idaho Falls for recall on great 2004 GX470. Completed in good time and even vacuumed interior and washed exterior. Discovered a few minor problems. Very satisfied. Closest dealer to my home. 3.5 hours one way. Very satisfied More

Highly recommend Micha at LHM Lexus. He is extremely knowledgeable and comforting to work with. Very pleased with my experience and love my new car I purchased! knowledgeable and comforting to work with. Very pleased with my experience and love my new car I purchased! More

New Lexus UX 250h I was very pleased with the over all look & friendly staff. But the over all in explaining the cars features & care package which I purchased was poo I was very pleased with the over all look & friendly staff. But the over all in explaining the cars features & care package which I purchased was poor. I felt like we was rushed. I know I can bring it back & read the manual but I can't change the options I went with on the care package for the lease More

Lying crooks! I went in to buy a car with awd because I just moved to UT from AZ and had a rwd Lexus RC (in EXCELLENT condition, I mean practically new). I was in a I went in to buy a car with awd because I just moved to UT from AZ and had a rwd Lexus RC (in EXCELLENT condition, I mean practically new). I was in a time crunch because of other financial obligations pertaining to the move and unfortunately the dealership knew. When we discussed the value of my RC, I was told that RCs were not a good car and they depreciate faster than any other Lexus, they also said "Lexus is considering discontinuing the line because they don't sell." They literally stole $3000 from me from my RC. Getting back to the time crunch; they also stole another $9000 from me when we purchased the (used) RX. It's not right, but I expect to pay more than what the car is worth at a dealer, but seriously, $9000? It's 3 years later, and I'm still badly upside down in with my loan. There were other flat out lies told to me as well. I did make the mistake of telling them I needed to stay within a certain payment range, and this got me screwed as well. The salesman said straight out that he didn't think it mattered that the price was higher because he got the payment where we needed. Sure, screw me over because you were able to drag out my loan to the point that I'll never get it paid off, what do you care, you got your money while destroying my life. Don't go here, I've bought several cars in my life and learned many things, including that (IMO) 90% of car dealers are dishonest, but these guys are the worst I've ever dealt with. More

Not sure I took my car in three times told them I had a problem with a strut or school ir drive line! Ignored me! I am a woman but I know a few things about cars!!! The last time I took to an independent problem with a strut or school ir drive line! Ignored me! I am a woman but I know a few things about cars!!! The last time I took to an independent shop told me it was my strut a bushing or bearing going out on it! He could fix but he recommended taking back to dealership since still under warranty! Ethan told me never had a strut go out in this model!! 30 min later guess what the strut tried to say it wasn’t explained well in other visits!!! Guess I’m first More

Very good experience no pressure very friendly staff very knowledgeable know the business very well answered all questions very well and clearly called to find out how. Is everything going if we need assista knowledgeable know the business very well answered all questions very well and clearly called to find out how. Is everything going if we need assistant. More

Service very good, quick and clean. Julian Lopez very friendly, takes care very good of my lovely car, I will be back on next service. Thanks friendly, takes care very good of my lovely car, I will be back on next service. Thanks More