Lexus of Murray

Always do a great job and provide excellent customer service. Even for an oil change they make sure we are well taken care of. Feel like they provide personal service. service. Even for an oil change they make sure we are well taken care of. Feel like they provide personal service. More

Airbag recall. They got me in and out very fast. Everyone was professional as always. This dealership really knows customer service! There waiting area is second to none. was professional as always. This dealership really knows customer service! There waiting area is second to none. More

I would recommend Larry H. Miller lexus to all my friends and family! Great customer service! Didn’t push me for unnecessary service, which I really appreciated! thank you! I’ll be taking my lexus back to La and family! Great customer service! Didn’t push me for unnecessary service, which I really appreciated! thank you! I’ll be taking my lexus back to Larry H. Miller Lexus for all my service needs. More

I took my Lexus in for routine service, the service rep was quick and professional. The waiting area was clean and well stocked. Thank you. was quick and professional. The waiting area was clean and well stocked. Thank you. More

Everything was just fine. All personnel was nice and professional. Waiting time was reasonable. Waiting area was well equipped for clients. I had a wonderful opportunity to walk around and choose my nex professional. Waiting time was reasonable. Waiting area was well equipped for clients. I had a wonderful opportunity to walk around and choose my next vehicle. More

SImple Oil Change I had an appointment for a pre-paid oil change/service. After exiting my car, I stood off to the side waiting for some one to check me in for 10 minut I had an appointment for a pre-paid oil change/service. After exiting my car, I stood off to the side waiting for some one to check me in for 10 minutes. No one told me where to go or what I needed to do. My oil change took 2 hours and 20 minutes. I was told over the phone when scheduling my appointment that having and appointment would expedite my service over a simple walk-in. It clearly did not. Upon exiting the dealership, my TPM (Tire Pressure Monitoring) light came on. They had changed the tire pressure to 5 lbs over the manufacture recommended setting. It clearly states on the inside drivers door what the front and rear pressures should be. When I returned to have them check my pressure settings (which I knew were high), they were surprised to know the settings were in the door panel. My car was washed, but poorly done. The back end had dirty streaks as if water had simply been run over the top of the car. I was highly disappointed with the time it took, with the need to return, the lack of concern for correct pressures and the apparent disregard for customer service. This was my first experience at LHM Lexus for any type of service. All I ever heard from the salesperson and finance person, was how great the service department was and you won't regret getting the pre-paid plan. Well, I do regret it. This was a very poor experience and I will not be recommending this dealership. More

It was a pretty simple process my car had broken down. The battery was dead they replaced the battery I picked it up same day. I was happy to have it done so quickly and efficiently The battery was dead they replaced the battery I picked it up same day. I was happy to have it done so quickly and efficiently More

Explore Purchase of a 2020 Hybrid SUV My visit was on a snowy or post snowy day. The lot was cold and icy and not well attended. I looked at several vehicles but all were snow covered. My visit was on a snowy or post snowy day. The lot was cold and icy and not well attended. I looked at several vehicles but all were snow covered. More

Excellent Customer Service I switched from my Lexus mechanic to the dealership, due to mechanic shop being sold to another owner, then wait for service extended to 2-4 weeks out I switched from my Lexus mechanic to the dealership, due to mechanic shop being sold to another owner, then wait for service extended to 2-4 weeks out. So glad this happened, as I was almost forced to go to dealership for service. Julian has been so accommodating, great communication and so pleasant to work with. He makes sure I am taken care of and that my car getting serviced does not disrupt my life much at all. Uber is a free service that the dealership offers, so you can get to and from work while your car is getting serviced. If you can stick around, or can work remotely, they have food, snacks, drinks, and even a work station with computers! For big jobs, a loaner car is offered. The customer service and convenience alone, is reason enough to go to Larry H. Miller Lexus Murray. I recommend to everyone! More

Awesome employes !!! I always feel important & that I matter. I feel like I can believe whatever they suggest for me. Very clean waiting room. Will not take my car any oth I always feel important & that I matter. I feel like I can believe whatever they suggest for me. Very clean waiting room. Will not take my car any other place. More