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Lexus of Murray

Murray, UT

4.6
1,018 Reviews
At Lexus of Murray, We Hear You. You might expect a car company’s top priority to be cars, but not at Lexus of Murray. To us, people are number one (though cars are still a close second). That’s why our favorite three words are We Hear You. They say so much without us having to say much at all. When we listen to our customers and put their needs first, quality vehicle selection, fair prices, reliable service, and a welcoming environment are all a given.
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5686 S. State Street

Murray, UT

84107

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Showing 1,018 reviews

January 13, 2020

Dealership service is awesome. They make sure you are taken care of and know what is going on with your car. Their customer service is on par with what I expect from a luxury car company. I recommend Lar More

by Rob6566
Recommend Dealer
Yes
Employees Worked With
Josh in service
Jan 13, 2020 -

Lexus of Murray responded

Thank you for your positive recommendation, Rob! Please let us know if there’s anything else that we can do for you in the future. - Jim Brown, General Manager

January 13, 2020

It was easy to schedule the appointment online. They took the car in immediately and Amanda kept me informed about the progress of the service and explained everything that was done. More

by Leshia
Recommend Dealer
Yes
Employees Worked With
Amanda
Jan 13, 2020 -

Lexus of Murray responded

Thank you for reaching out! We hope you’ll come back soon if there’s anything else that Amanda or the team can do for you. - Jim Brown, General Manager

January 12, 2020

Lounge area was nice and snacks/drinks were appreciated. My 2nd service appt with Josh - he’s nice enough, but not on top of things. Doesn’t explain things well. I’ll try another tech next More

by trustc
Recommend Dealer
Yes
Employees Worked With
Joshua Tate
Jan 15, 2020 -

Lexus of Murray responded

Thank you for your feedback. It’s disheartening to hear that you didn’t experience the excellent customer service we aim to provide. I’d appreciate hearing more about your experience and where our staff could have been more attentive. I hope you’ll give me a call and we can get ot the bottom of this together. - Jim Brown, General Manager, (801) 264-3610

January 11, 2020

Extremely quick and great customer service! Very professional and clean. Ethan was very kind and explained everything done on my car. Good food and fridge stocked with drinks! More

by Jessica.ruh
Recommend Dealer
Yes
Employees Worked With
Ethan
Jan 13, 2020 -

Lexus of Murray responded

Thank you for choosing our dealership, Jessica! Our team was happy to assist you however possible. Come back soon if there’s anything else we can do for you in the future! - Jim Brown, General Manager

January 11, 2020

Thanks again for the great service on the sale of my third Lexus! These vehicles are no doubt the best I’ve ever had the pleasure of owning! More

by l.h.niggeling
Recommend Dealer
Yes
Employees Worked With
Gregg Vranek, Beatriz Lee & person that processed the financial paperwork (sorry, can’t remember his name!)
Jan 13, 2020 -

Lexus of Murray responded

Thank you for taking the time to review our dealership! Be sure to let us know if there is anything that you need moving forward. - Jim Brown, General Manager

January 10, 2020

Service Rep was very nice, clear, and let me know what to expect for my wait time. The wait area is comfortable and has lots of tempting snacks. And the service team finished my car quickly. A good visit. More

by A_k_84121
Recommend Dealer
Yes
Employees Worked With
Joshua Tate
Jan 13, 2020 -

Lexus of Murray responded

Hello! Thank you for making us a part of your day. Your review is much appreciated. Stop by and see us if you need anything else down the road. - Jim Brown, General Manager

January 10, 2020

Super experienceBronson deHaun did a outstanding jobI Super experience Bronson deHaun did a outstanding job I had to drive 400 + miles and he got me in and out for the 5000 mi checkout More

by tgbark
Recommend Dealer
Yes
Employees Worked With
Bronson Dehaun
Jan 10, 2020 -

Lexus of Murray responded

Thank you for taking the time to review us! It was our pleasure to provide a top-notch dealership experience. We hope you will continue to come to see us in the future! - Jim Brown, General Manager

January 10, 2020

Nice service. It is a very good experience to bug a car here. Also they are so patient to help you. Good place to buy a car. More

by Chuan
Recommend Dealer
Yes
Employees Worked With
Shahzad Hayat, Lyndon Shamy
Jan 10, 2020 -

Lexus of Murray responded

Thank you for your positive recommendation! Please let us know if there’s anything else that we can do for you in the future. - Jim Brown, General Manager

January 09, 2020

It is easy to get an appointment. They wash car. Have great appetizers while servicing the car. They do a great job analyzing the car. More

by Sharen
Recommend Dealer
Yes
Employees Worked With
Do not remember
Jan 09, 2020 -

Lexus of Murray responded

Thank you for taking the time to review us! It was our pleasure to provide a top-notch dealership experience. We hope you will continue to come to see us in the future! - Jim Brown, General Manager

January 09, 2020

Too Long of wait and No clear communication on the problems When we first purchased our Lexus cars/Suvs we liked really like the service experience but it is difficult to make appointments and it feels more lik More

by Scott
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Julian
Jan 09, 2020 -

Lexus of Murray responded

Thank you for your feedback, Scott. It’s disheartening to hear that you didn’t experience the excellent customer service we aim to provide. We would like the chance to learn more about your visit in order to help you get the answers you’re looking for and to improve the services we offer. Please give me a call at your earliest convenience and we can work together to resolve your frustrations. Thank you for your time. - Jim Brown, General Manager, (801) 264-3610

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